• Movie Studio

  11 answers, most recent on 1/20/2026

  VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  A heads-up: after installation of the 316 patch (fixing the NVidia driver issue), VDL told me that I was trying to install the program on too many computers and that I had to deactivate one of them. I went to my account and only two computers were
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  According to my previous tests, the jerky Nvidia H.264 output also occurs with default presets and different source material, as well as different frame rates. I still believe that this is a problem caused by or related to the .316 update. As far as
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  ACID has indeed been acquired by BORIS (along with SoundForge and Vegas), and Boris has confirmed via email to several US users that they are working on a whole host of major updates! ACID PRO 2026 is back!  That is good to read, i use it mainly and
• Music Maker

  3 answers, most recent on 1/20/2026

  RE: How do I update My Music Maker 14?
  How do I update My Music Maker 14? cause the code it gave me is not working
• Other products

  One answer, on 4/21/2026

  Do yoy have an upgrade to Magix MP3 Marker Deluxe 19? I have ver. 14
  I can't update webradio database, does anyone have any solution?
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi.
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi Please provide an update once issue is sorted. Stephen Forum Moderator
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  I have just installed the latest Photostory update and would you believe it? The  "RC String 8875 not found" message has been fixed.
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Update: The announced change took place yesterday.Today we'll do another change on systems which may affect Loops Unlimited for a few moments.
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @johnebaker do you have both activation slots used, and/or recent updates/upgrades to Windows? John, yes, one for my desktop and one for my laptop. The update on my desktop threw up the error. There was a Windows update at the same time. Will check
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @emmrecs Hi Jeff I have both VPX and VDL on my laptop and PC, and this is not the first time I have been asked to de-activate/reactivate by a patch, which may have been triggered by the update to Win 25H2. I suspect that significant Windows updates
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Tom_Sp Thanks for updating. My situation has been resolved, and it looks like everyone else’s is being addressed.
• Video Pro X

  One answer, on 12/16/2025

  [Closed] Technical Issue – VEGAS Pro 16 not opening after Windows update
  Hello I own a permanent license for VEGAS Pro 16 (VEGAS Pro 16.0). After a recent Windows update, the program no longer opens. It freezes at the “Creating windows…” loading bar and never progresses. System details: • Device: HP OMEN 15-ce0xx •
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  Thank You. Just an FYI - Just checked - it lists only "Movie Studio 2023 Platinum" -- and Win 10 - no way to update; no other link.
• ACID

  3 answers, most recent on 4/19/2026

  RE: May be there is hope for this program yet....?
  VEGAS & Soundforge have already been updated by BORISFX They’re available now, and this update is far more stable than anything Magix has released in eight years! (Crazy)... Especially Soundforge – I’ve been testing it for 8 hours and the
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  Magix should just issue a statement I mean no updates for around two years says everything really
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  I had the the installer from Microsoft to Install the correct version of Microsoft Visual Studio redistributable. Downloaded from Microsoft. Running that gives the option to repair the current install ( which I tried and it didn't help with the
• Movie Studio

  3 answers, most recent on 5/13/2026

  RE: Nvidia and VDL2026+
  @me_again According to the interview with Video Aktiv, an update is not expected until autumn. Autumn begins on Wednesday, September 23, 2026 at 02:04 - Northern Hemisphere · Central European Time.
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Hello. This isn't Magix customer support but a user forum and we are all users like you. But maybe we can give advice. I assume you see a pop-up message after starting your computer? This appears if you don't opt-out of installing
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  PaulBorisFX has acquired SoundForge, Vegas & Acid The first two have already been updated, and they’ve fixed practically all of MAGIX’s bugs in four weeks (something MAGIX took 8 years to do 😐 😝 😐 ) And Acid Pro 2026 is due out within a
• Movie Studio

  2 answers, most recent on 5/23/2026

  Crystal Ball Gazing
  Now that Vegas is with BorisFX and Magix has confirmed future updates to VDL and ProX, I have some questions about Magix's future. 1) Has anybody seen any signs of improved support? 2) What will take the place of Vegas stabilization in VDL and ProX?
• ACID

  3 answers, most recent on 4/19/2026

  RE: May be there is hope for this program yet....?
  Hallelujah!!! I am so glad I checked this forum today. For years, I kept hoping that someone would update ACID Pro and now prayers have been answered! 🙌🙏
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . ran VPX 16 again and this time it offered an update which I installed and then it opened without the error . . . . What are the version numbers of: VPX 16 after the update  The Intel UHD 770 iGPU driver  The RTX 2080ti
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Do you have a second monitor? Did you try to unplug it? I'm still on W11 23H2, so I cannot replicate this problem personally. Another user also reported that Sound Forge 12 no longer works normal after the latest W11 update. There was also a