• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . the log files mention Topaz (which I have) just before the fatal . . . . This would suggest there may be an issue with Topaz and a recent Windows update to Microsoft Visual C++ which is known to cause some issues. I would
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  not sure about the program issue bit I need help too and keep getting 'The support request could not be saved'
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Thanks Stephen for your efforts. At least we know the issue. I'll b patient for now lol.
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  @andrew-foxon Hi I have a similar issue, with version 5.0.0.501 looks like OpenStreetMaps have done it again and changed their API, as in this topic from 2023 when we had the same issue. John EBForum Moderator
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi Please provide an update once issue is sorted. Stephen Forum Moderator
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer Hi Dom This issue has been going on for several days now, we have no information on what the issue is or is being looked into, fortunately is does not stop Music Maker and, for the most part usable, running. So far I have not found any
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Hi . . . . You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic! . . . . There is nothing 'Pendantic' about using the correct terminology, this ensures that everyone
• SOUND FORGE

  7 answers, most recent on 3/12/2026

  RE: RX VST Plugin Issues
  No change in behavior. I've rebooted multiple time using both restart and shutdown in trying to solve this issue over the last couple days.
• Movie Studio

  2 answers, most recent on 3/24/2026

  RE: AI Speech to Text Not Working - Program Crashes
  The issue was at the hosting site for TTS. It is now working just fine. When thinks are cloud based, this is something that happens.
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Hi Looking at reviews of those particular discs, it would appear that they do have some issues, particularly at the transition point to the second layer. Personally I use Ritek full face inkjet discs for both DVD and Blu-Ray and have not had
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  Magix should just issue a statement I mean no updates for around two years says everything really
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest 591.xxx
• Other products

  One answer, on 4/16/2026

  [Closed] Vegas Pro 23 Rendering Error Code -17 (Steam Version)
  Hello, I am using VEGAS Pro 23 purchased through Steam, and I am experiencing a rendering issue. Whenever I try to render a video, I receive the following error message:“An error occurred while creating the media file. Error code: -17”Sometimes it
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  That worked. Got it running but none the wiser as to which VST/plugin caused the issue in the first place. Thanks for the help.
• Video Pro X

  4 answers, most recent on 5/28/2026

  RE: Video Pro X17 stuck at "Initializing movie"
  Hello, thank you for your answer. I saved two window arrangements, same effect : the program hangs at "Initializing movie" when reopening. For the the record I have been using Video ProX since 2022 (X13, X16, then X17) I had zero issues until the
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  @SP. perhaps that's forgivable even though I find it much less ergonomic. This doesn't explain the issue I share with @grig about the plugin chain settings resetting when you go to adjust them. There also seems to be a long list of other issues that
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp Hello welcome Your first step would be is to contact PayPal as @SP. has already mentioned of said issue caused by PayPal of users payments not reaching Magix. So you should ask PayPal to reach out to Magix to sort out said
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  So what about SF Pro18. Does anyone know if it has issues like SF Audio Cleaning Labs 1 thru 4.??? Should I just drop SF all together.  
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Hi Would you please answer the specific questions you have been asked regarding disc brand, type and the burn parameters. General comments make it difficult for us to be more precise in diagnosing the issue you are having. . . . . 8.5gb