• Music Maker

  8 answers, most recent on 12/30/2025

  Soundpool problem
  I haven't been able to use Soundpool for almost two months. I bought MM 2026 for 99 euros on this sale. I've been writing to Magix for two months and it always works for me, but I can't reach a real person to solve my problem. After installing MM
• SOUND FORGE

  2 answers, most recent on 4/24/2026

  RE: Buying serial number to activate SFAS 17
  @Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  @Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with
• Off topic

  160 answers, most recent 10 hours ago

  RE: Magix support has not responded to support tickets for months
  I am in an endless loop trying to reply to a ticket I have open.Following the initial reply to my response, I keep getting a replyNote: If you would like to add further information to this ticket, please use the following subject: I add just the
• Video Pro X

  One answer, on 4/19/2026

  Activation confirmations
  Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  I admit defeat. For the 3rd or 4th time the bots say they have insufficient information to understand my problem so can I please send everything about the issue and the PC yet again. I have done this several times under the same case number. I
• Off topic

  160 answers, most recent 10 hours ago

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @johnebaker @emmrecs @SP. @instrumentality @Bol @rraud Hi Tom Thank you for your quick response and giving a breakdown on support and sales at Magix. As users have mentioned there is a disconnection at the point of a.i contacting human
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5
• Off topic

  160 answers, most recent 10 hours ago

  RE: Magix support has not responded to support tickets for months
  MAGIX appears to have absolutely no support. No replies other than a bot answer that is no help at all.Their web site is a mess too. Trying to find the page to upgrade to the next version, beyond what I own, was an Easter egg hunt. They don’t even
• Off topic

  One answer, on 1/18/2026

  RE: [Closed] I am not able to purchase DVD Architect 7.O
  @Giuseppe-Mendola Hi I have removed your email address from your comment. Please do not post private/confidential information, eg contact details, serial or order numbers etc. The forum which is a public forum open to anyone. DVD Architect is no
• Off topic

  160 answers, most recent 10 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• Off topic

  No answers, created on 4/1/2026

  [Closed] BORISFX now owns Vegas Pro, Soundforge, Acid Pro !!!!!!!!!!!!
  As Vegas Pro, Soundforge and Acid Pro are under said ownership of BorisFx, all enquiries should be directed to their sales or support staff. As it states in one part of the BorisFx FAQ to contact Magix for older software patches or bugs, this is not
• Off topic

  160 answers, most recent 10 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Rescue Your Videotapes!

  7 answers, most recent on 12/19/2025

  RE: Lines in digitized VHS
  @MovieEditorr I doubt that it is the digitiser. You'll notice the yellow banding in the sky; that will be caused either by poor tape quality or the VCR, so I think the lines are probably caused by the same issue. You could try cleaning the VCR
• ACID

  3 answers, most recent on 12/27/2025

  RE: Music Studio Error 24
  @Akosua-Plessi Hi Error -24 means the serial number has already been registered to another email address. This can be caused by: Entering an email address, that is not the same as you purchased the software with, or there is a typo in the
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  The password is incorrect and I need access to the old email to retrieve a new password @Angela-Prosser, in that case you will have to contact Magix support. Sorry to say, a response may take 'a while' due to the restructuring of Magix and the
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @Reyfox Times change. I'm under the impression that Gen Alpha doesn't even own or use a PC anymore. At some point anybody who wants certain software will own it and then the market is saturated and you cannot sell enough to keep development funded.
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @SP. I was a alpha/beta tester for Pinnacle Studio, Videostudio Pro and Paintshop pro for over a decade, so have a lot of insight of what happened, especially with Pinnacle Studio where the PM was a good person. And while you don't need a computer
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email
• Off topic

  160 answers, most recent 10 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• SOUND FORGE

  2 answers, most recent on 3/2/2026

  RE: serial number
  When you sign up for the (try for free) trial version of Sound Forge , Magix/Vegas emails you an activation serial code which you can use for 30 days without limitations, aside from the included third-party add-ons. If you go ahead and purchase, you
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Hi again Kami, I assume you mean that your account shows only MMS 2023 Platinum? If so, that is because it is the only Magix software you currently own, apparently. Your account will not show any potential upgrades (i.e. "new" versions).
• Audio Cleaning Lab

  11 answers, most recent on 2/24/2026

  RE: Need 2 files from Audio Cleaning Lab 10 cd distribution
  Yeah $99 seems to be the price for SFACL4 but it is on Ebay for $90. Yes, but is there a future for ACL? I was incontact with a folk recording seller in Canada who used some of the features of ACL to create CDs that he legitimately marketed to folk
• Video Pro X

  9 answers, most recent on 1/20/2026

  RE: No output option at 100fps for 4k-100fps video
  My 3 year old Samsung 65 in. 4k smart TV will play my 1080p-120 fps and 720p-240 fps AVC or HEVC videos directly off my camerasas well as after editing. I usually only do trimming and minimal editing with comments on various frames for my personal