• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 A pity. Magix Support should at the outset have redirected you to Vegas support who are better equipped to answer your questions. Sadly Magix Support appears to be not working very efficiently at present.
• Audio Cleaning Lab

  One answer, on 3/28/2026

  Cannot install Magix Audio Cleanic 2014
  Hello, I own MAGIX Audio Cleanic 2014 and I am trying to reinstall it on my current PC. However, the installer downloaded from my MAGIX account is an online setup tool, and it always stops during the download process. It seems unable to retrieve the
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @Theuns-Serfontein Hi Please do not post Google Meet codes or any personal/confidential information in the forum, which is open to the public. I would suggest you create a new Meet code, the link you posted here may be compromised and should not be
• SOUND FORGE

  4 answers, most recent on 2/19/2026

  RE: Can't activated Sound Forge Audio Studio 9
  Some versions of SF-9 (AS or lite) were included with Sony turntables and were different in terms of activation and may not work with the 'new' procedure. I do not have one of those unique versions to test and I do not know if Magix support can help
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  @M-J-S Hi . . . . Where are the proDAD VitaScene V5 Pro effects suite . . . . If you have not installed Vitascene the download and serial number are available as shown below. Also see this topic. . . . . I have three separate emails addresses
• SOUND FORGE

  8 answers, most recent on 4/8/2026

  RE: Magix Sold Sound Forge!
  @Endre-Nagy Magix will keep supporting the legacy software (everything that's been released prior to 2026). Supporting here just means that you can download and install it. They will be no bugfixes or anything like that.
• Photostory

  2 answers, most recent on 4/27/2026

  RE: Order Number removed by Moderator
  @Theo-Min Hi, Further to what Jeff indicated, "Plus" is just Photostory Deluxe "plus" Photo Manager and possibly PanoramaStudio 4 Lite. I'm not sure about PanoramaStudio, but I received it with Photostory Deluxe 2026. While Photo Manager is an
• Movie Studio

  2 answers, most recent on 4/26/2026

  RE: Mousewheel scroll direction
  @Jim-Rollinson Hi There is now way to change the mouse scroll direction in program. Depending on your mouse make/model, it may have configuration settings that you can edit for different actions. Have you considered using a 'Shuttle' device? I use a
• Movie Studio

  2 answers, most recent on 4/22/2026

  Video Deluxe | screen gets stuck to where I can't reposition it.
  Would you please add a reposition button at the bottom corners for these times? OR let us lock it for 2 options. 1 monitor & multiple monitors. I need this all the time.
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @browj2 well, it is working in the two programs that support OFX, Davinci Resolve Studio 21 and Vegas Pro 2026. You can do whatever you want with it. This is Resolve Studio 21 Edit page. The Effects Browser is the same as in Vegas. This is how it
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: Upgrade Music Maker 2025 to 2026
  Hello SP, Thank you very much for your answer. That helps a lot in my decision making. I think I will not get the new upgrade, but I might get myself a new instrument or two. Best regards, Tristan
• ACID

  5 answers, most recent on 4/3/2026

  RE: ACID Pro will not launch
  @G.K.G. In case Acid crashes during the start-up, Windows creates a crash report in the Windows Reliability Monitor. If you copy and paste the report here, we might be able to find out, what the problem is.
• Samplitude

  7 answers, most recent on 3/31/2026

  RE: CC control of VST within Samplitude Pro X7
  @terra3 Inside the VST-Plugin menu enable Hardware Controller Easy Learn mode. Click on a control you want to influence with your MIDI device, then move a knob or fader on your device. Both are now coupled. Disable Easy Learn mode again.
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  @Hermesf To my knowledge the only way to contact sales support is infoservice@magix.net or shop@magix.net. But generally, if you haven't cancelled your subscription at least one month before the renewal date, the renewal is valid
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare, @david8302 Hi . . . . One Drive is working and syncing properly . . . . This is known to cause issues with video editors and other software which creates and uses temporary files during editing. When you setup Windows 11 25H2 this is
• Other products

  2 answers, most recent on 3/16/2026

  RE: Magix Photo Manager hangs up
  Iam using a trial version 13.1.1.12 on Windows 10..The program seemed to be working and i was trying additional features.. I selected "Tasks, Organize, Search for Faces. A message came up "The face ID database is damaged. Before you continue a new
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Alex.G. Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page. From what I can see, it looks like you may have an account
• Off topic

  One answer, on 5/22/2026

  RE: saying hello
  Hi and welcome to the forum. There are many experienced users of the program here who can help with any issues you have or 'how to' questions.. In case of technical difficulties see this topic for what is required before posting.  Providing some
• Movie Studio

  One answer, on 4/10/2026

  RE: Video Display/Audio in Video Deluxe 2026
  @hotdogs Hi and welcome to the forum. Please do not post the same question, multiple times in the forum. I have removed 2 posts on this subject. We need more information to help diagnose the issue(s) you are having: The specification of your
• Movie Studio

  3 answers, most recent on 6/4/2026

  I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1 & if anyone has it I would also like to download the original MAGIX Edit Pro 11. Thank you
• Video Pro X

  6 answers, most recent 4 hours ago

  RE: Any way to get a refund?
  @DesertSweeper Hi, I suspect that they all work as they all work for me. I just posted the following video and I suggest that you watch it...to the end. John CB
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527, @emmrecs Hi From your image it looks like you have this option missing, this may be due to an issue with one of the language translation files. Try resetting the program back to its default settings, File, Settings, Default
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Alex G That is my point;- you are looking elsewhere for a different product , (sales) I am only thinking of buying it as full video program not as a subscription. and i cannot make my mind up
• Movie Studio

  6 answers, most recent on 4/24/2026

  Movie effect settings ??
  Correct me, but When "Movie effect settings" is set to something, is there any note of it on the layout? I can't find anything on my screen that signals "hay you set Movie effect settings" 👉