• Movie Studio

  4 answers, most recent on 1/22/2026

  Terrible website
  Jiayi-Xu wrote on 1/12/2026, 8:07 PM I paid by Paypal and it went through properly. My credit card in Paypal was charged. But, I got an error message saying some error and I didn't get anything. Not an email or anything. The products are still in my
• Video Pro X

  9 answers, most recent on 1/22/2026

  Access violation error n NTDLL,dll
  After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  So far due to the error they sent me 3 instead of 1. I will give it a few days and see if they make a correction.
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Topaz Video Ai and Topaz Photo Ai (I bought them perpetual back then) and the latest subscription versions of each also. But something interesting just happened - I ran VPX 16 again and this time it offered an update which I installed and then it
• Other products

  4 answers, most recent on 12/20/2025

  Strange error message with Photo Manager Deluxe
  PHOTO MANAGER DELUXE v13.1.1.12(WINDOWS 11 25H2) When opening an image file (usually a JPG), I often receive the following error message: "Drive or folder not ready, not available or protected." When I close the message the file is opened correctly
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  I had this happen with experimenting (different install structures) with pointing content downloads to external drive for various editions (should be fine as Magix does this natively on C in the /videocontent location.... and if I try and uninstall
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope  It just gives me the same programme I have already downloaded and installed. Are you sure? Did you download and install it? Yes. I downloaded it and installed it. Error -14
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically
• Off topic

  160 answers, most recent 6 hours ago

  RE: Magix support has not responded to support tickets for months
  Had this stupid error for the past few days and had no response other than a bot , Im thinking of reporting them to be honest.
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else.  I googled for a good 7hrs and found no threads on any site that could help me either.
• Movie Studio

  One answer, on 1/20/2026

  Windows 11
  Sto istallando su nuovoPC con Windows 11 Il software Magix video deluxe 17. Una volta istallato correttamente con il doppio click non parte ne da avviso di errore. cosa devo fare?  
• Video Pro X

  One answer, on 1/11/2026

  "Mixdown - Please Update Your Graphics Card Driver"
  Getting error message "Mixdown - Please Update Your Graphics Card Driver" during movie export hardware acceleration with the Nvidia GEFORCE RTX 5070. Wonder if this will be fixed soon?
• Other products

  2 answers, most recent Yesterday

  RE: MP3 Deluxe 19
  i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  I've just upgraded to Sound Forge Pro 18 and am encountering the same issue. The sampler tool is not working. No errors are generated, just nothing happens at all when trying to open the tool. I've also just opened a Magix support case.
• Other products

  One answer, on 1/8/2026

  I keep getting Error Code 24 so can’t authenticate the product
  I have purchased MAGIX Photo Manager Deluxe 17 but can’t authenticate the product, it advises that the code has already been used on another email address.
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Error Message -24 I found the solution finally!!! The email address is case sensitive! Check under "My Account - User Data" and copy and paste the email address from there into the activation window! "No Thanks" to MAGIX for all the unanswered
• Photostory

  2 answers, most recent on 2/26/2026

  RE: [Solved] PS 2026 Uprade freezing
  Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC
• Movie Studio

  One answer, on 4/28/2026

  program won't open- frozen
  The program won't load, it is frozen. an error appears but I cannot click on the notification. I've uninstalled all Magix programs and re installed. I've done everything the ai support tells me to do and nothing helps! Magix Premium 2026 .
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @James1812 @Tom_Sp Hi I am sure this will be corrected, obviously there has been some teething issues with PayPal, and Magix are now working hard to sort out any errors. Stephen Forum Moderator
• Off topic

  160 answers, most recent 6 hours ago

  RE: Magix support has not responded to support tickets for months
  @Jerry-Nixon It's obvious that a backend server isn't working. The current outage started Friday afternoon. It isn't likely they will do something about this over the weekend. If you visit the audio subcategory on Producerplanet.com (which is the
• Other products

  One answer, on 1/4/2026

  [Closed] Sony Vegas Pro Error Code 24
  Essentially I installed Sony Vegas Pro, now I can't render because it's saying I'm on the wrong email address but I'm not. I got my code from humble bundle. please help asap.
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Lack of familiarity with the Nvidia app and I finished up inadvertently uninstalling it altogether. I also stopped my Antivirus program Norton 360 temporarily and tested Photostory 2026. No luck: the error ntdll remains. Was it sufficient to
• SOUND FORGE

  One answer, on 3/15/2026

  Unable to reregister Sound Forge Pro 10.0
  I am not able to open my software for Sound Forge Pro 10.0. When I attempt it times out or cannot send the information. I get the error message 12002 timed out. Please help. I am on a new PC running Windows 11