• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  In File-Settings-Program im not seeing a device option for UHD 750 iGPU? For video mode I have my Nvidia Gforce GTX 1660 chosen. ( the other options are CPU and MS Warp)
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  "Register Now" I did six years ago. "install launcher" every single time. I can't see anything in settings to change or stop this. I ask for the password to go back to 2019 version, get no response.
• SOUND FORGE

  2 answers, most recent on 12/12/2025

  RE: "Bundle" from Producer Planet?
  @Robert-Cmil I see a Redeem Coupon option before payment:
• Movie Studio

  14 answers, most recent on 3/19/2026

  RE: Separating Audio Tracks Video deluxe 2026 premium
  @Tom-Essex Hi As you can see you have been given possible solutions for different scenarios for the audio. Which scenario matches the video file audio 'tracks' you are working with? John EB
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  Hi Rick, I'll try resetting the cache tonight when I go home (I only have 18 Pro on my home editing PC) and see if that works. I'm not majorly comfortable editing the registry, so if it comes to it, I'll reboot to solve the problem each time it
• Off topic

  One answer, on 5/22/2026

  RE: saying hello
  Hi and welcome to the forum. There are many experienced users of the program here who can help with any issues you have or 'how to' questions.. In case of technical difficulties see this topic for what is required before posting.  Providing some
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Hi . . . . Please note that the color in the Text selection box is MUCH REDDER than it looks here. . . . color in the screenshots, as you see, is what I see see in Irfanview and Photoshop . . . . Does this mean you see the colour issue only
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Thanks for the comments. It's good to know it's not just me. As suggested, I'll put in a request to technical support to see if they can sort the issue out.
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  I don't have access to the old email anymore and I wouldn't remember the password either. I bought it for my business. I only see a trial of sound forge pro 15 on my account now. How would I get a copy of my pro 11?
• Off topic

  160 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @SP. should I expect to receive a DM from Tom then at some point about my issue since he can see my reply & it shouldn't be public? Sorry I've not used a forum before so trying to figure out how this works lol
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in
• Music Maker

  One answer, on 5/27/2026

  Not Able to See Soundpools in the Store
  I seem to be having issues properly synching with the store. When I go to the store while in Music Maker and select the soundpools category, nothing comes up. I only get a message saying that "No items matching this selection are available for
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  I uninstalled Malwarebytes and tried to reinstall it, same problem. In addition, a new problem appeared. I can't see my serial number on my account my product for Magix Music Maker 32 version and 31 version, they simply disappeared, please return
• SOUND FORGE

  4 answers, most recent on 3/16/2026

  RE: Subscription
  I went to the website to see if there were any updates and couldn't find any sign of Sound Forge so I came here and a couple of people had commented that it was dropped. I cannot recall any specific person or even thread
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  I don't have any effects in the media pool showing the download icon. Video Deluxe Premium 2026 appears virtually identical to version 2025 with the exception of the somewhat buried AI features. I sent Magix a request to merge my email addresses.
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @johnebaker @AAProds I've been looking at this LUTs thing with a bit more enthusiasm and I've found references in the Registry to LUTPresets in Photostory. I purchased Photostory a few years ago for the Boris plugin being offered. I loaded in PS
• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  @Tony-Kovac Hi, Have you used Music Maker before? In your image, I see one Soundpool that says Download. Did you download and install it? You show the image of the Store - that is not where you use Soundpools. Did you download and install everything
• SOUND FORGE

  One answer, on 3/15/2026

  RE: Unable to reregister Sound Forge Pro 10.0
  @David-Kimmel Hi See this article on activation the older Sony versions of products acquired by Magix from Sony John EBForum Moderator
• SOUND FORGE

  6 answers, most recent on 12/13/2025

  RE: Reactivation of SF 10 after upgrade to SF18
  @Pinhas-Shpater If you cannot see the SF10 registration in your customer account this means you registered it under another e-mail address. You must enter the correct e-mail address to reactivate SF10.
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @SP. Hi, In trying to raise a ticket, I have to put in the version. I can't get to About to see the version. What is the latest version number for MM2026 Premium? Thanks, John CB
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  @Bob-Bacle Hi . . . . Can I get a newer version that will work on my windows 10 computer . . . . Yes the current version, now called Video Deluxe, will run on Windows 10, however there are several caveats: Your computer meets, or preferably
• Movie Studio

  9 answers, most recent on 5/28/2026

  RE: Split video in to separete frames
  @badbob Hi, We cross-posted. I see. I strongly suggest that you upgrade to Video Deluxe 2026 Ultimate (current name for Movie Edit Pro) which has proDAD Mercalli to stabilize video clips. Save yourself a ton of work. Just make sure that your
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  @WilliamJ-Drake Also, please respond fully to all questions posed to you! In particular, about the specification of your computer. We are all fellow-users and cannot see your computer so must depend upon and work from the information you give