• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• ACID

  3 answers, most recent on 12/27/2025

  Music Studio Error 24
  I JUST PURCHASED and now it won't let me register. When I log in, it says already registered, but my pc will not get past the register and activate screen. I'm stuck in a loop and this makes me angry. HELP!!!
• Video Pro X

  2 answers, most recent on 4/18/2026

  RE: P2- / Fehlercode: -24
  @Marc-Goder, die P2-Seriennummer habe ich entfernt. Danke für den Hinweis.   @gkrawczyk, könntest du uns etwas mehr als nur eine Seriennummer und "error 24" mitteilen? Es ist leider keine Hilfe möglich mit so wenig Informationen. Die P2-Seriennummer
• Movie Studio

  11 answers, most recent on 3/13/2026

  RE: You have deactivated cookies. You must activate cookies in your brows
  I am running Win 11. I got the same error when trying to use Movie Studio 17.0 Platinum after a long period of not using it. Yes, this is an old program, but years ago it did what I wanted. Anyway, maybe my experience is similar for anyone
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  @randy-flemming, @martin-Dewsnap Hi There have been issues with logging in to the forum and software logins, over the weekend. At the time of posting this comment, the forum login appears to be fixed, however software logins, eg Magix Hub and Store
• Movie Studio

  7 answers, most recent on 2/10/2026

  RE: [Closed] Movie Studio 2023 Premium stiil crash !!!
      Movie Studio keeps crashing CrashDump 20260209_202242_v22.0.3.167.dmp successfully written Error in module "ntdll.dll" (Load address: 0x00007FFEBF850000) to address 0x00007FFEBF87A9C0 (Exception 0xc0000005 "ACCESS_VIOLATION")  
• Video Pro X

  2 answers, most recent on 3/30/2026

  RE: [Closed] Vegas 23 VCRUNTIME140_1.dll - can't start
  @Komaryt Try this thread on the VEGAS forum https://www.vegascreativesoftware.info/us/forum/warning-ms-visual-c-14-50-v145-kill-vegas-download-the-fix--150332/ But be quick as the Vegas forum is moving in a few days to a new home. yeah :D I saw
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer ServerError, kritisch: Error transferring https://api.maxix.com/codo/crest - server replied: Service Unavailable
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  Microsoft Sound Mapper. I contacted Magix support a month ago using their support ticket form. I received an email saying some error occurred with the form and they asked me to resend all my information in an email (which I did). I haven't heard
• Movie Studio

  3 answers, most recent on 12/18/2025

  [Solved] Can't activate video delux 2026
  I bought it some time ago, already submitted 4 tickets to support but they haven't replied to any in a month. I bought the Video deluxe 2026 Premium program. I installed it on my computer and tried to activate it with the given email and serial
• Other products

  One answer, on 4/3/2026

  [Closed] Serial Number Registered By Another User
  Hey so I'm just trying to activate Sony Vegas Pro 21. I just reinstalled Windows. Normally when I try to login it lets me deactivate one of my PC's so I can activate this one. But I've never seen this error before. I'm using the same Serial number
• Samplitude

  2 answers, most recent on 5/19/2026

  ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  CUSTOMER ORDER  removed by Moderator  ORDER  removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare Welcome to the Magix user to user forums. Which version of Movie Studio do you have? Which version of Windows? I've never seen that specific wording in an error message which leads me to ask about the version of Movie Studio you
• Audio Cleaning Lab

  11 answers, most recent on 2/24/2026

  RE: Need 2 files from Audio Cleaning Lab 10 cd distribution
  Audio Cleaning Lab 4 is no longer available on Amazon. Actually I have been able to fully install ACL 10. Acl 15 almost completely installs after it tries and tries to read the CD. By importing files from an image of my old computer, it finally
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  Hi and thanks for your quick reply. I've just bought Soundforge Audio Cleaning Lab4. It won't launch and I get the error message 'mfc140u.dll was not found'. I've done some more research and it looks as though the problem is to do with a missing dll
• ACID

  5 answers, most recent on 4/3/2026

  RE: ACID Pro will not launch
  @G.K.G. Both error reports show the problem is in ntdll.dll. This is a core Windows file. Please do a search in the forums for "ntdll.dll" and check the offered solutions to this problem. In addition, are you aware that both ACID Pro and Sound Forge
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  RE: My Audiostudio16 all of a sudden failed to record.
  Thanks rraud, I'll try your suggestions. I sent the error msg attached to Magix, but haven't heard back yet. And I can't do the 'File> Reset' tool because program won't launch. I'll try your other options. .
• Video Pro X

  2 answers, most recent on 3/30/2026

  [Closed] Vegas 23 VCRUNTIME140_1.dll - can't start
  Hi! I was using V23 Build 356 in saturday and everything works great. After I finish movie I just turned off PC and didn't used it until now.Now I have VCRUNTIME140_1.dll error when I try to start V23. I uninstall all Microsoft Visual C++
• Other products

  One answer, on 1/24/2026

  photomanager deluxe crashing
  After changing from trial to purchased version, photomanager is crashing when I ask for search for faces. I did unistall/reinstall. Message I get says previous search is still saving....then app closes. I am using Windows 11. Message from Visual C++
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  The last one I had was the perpetual one, same exact one that the installer and the license checker don't like. So you have the perpetual license for SF-18? Does it install successfully.. but you cannot activate it? Does it show an error
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  SP. I went back to one of my Magix Music Maker email activations and re-installed 2021 Music Maker. It installed successfully. I tried to log in to the the store and I was prompted to input my p3 code. I copied and pasted into the bar and got this
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @SP. Thank You for your reply. What's frustrating is that I only have ONE email address registered with Vegas, so I truly do not understand the reason for the Error message. And you're right, I have sent Customer Support THREE emails over the course
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer Hi Dom This issue has been going on for several days now, we have no information on what the issue is or is being looked into, fortunately is does not stop Music Maker and, for the most part usable, running. So far I have not found any