Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Hello, I own MAGIX Audio Cleanic 2014 and I am trying to reinstall it on my current PC. However, the installer downloaded from my MAGIX account is an online setup tool, and it always stops during the download process. It seems unable to retrieve the

Other products

3 answers, most recent on 3/26/2026

Photo manager deluxe - clouds and local drives

Hi, I am new in the Magix universe. I have installed the Photo Manager Deluxe programme. According to tutorials and description, it should be easy to install from Clouds. Still, I have problems with this. Will all the photos end in this programme as

Other products

20 answers, most recent on 5/27/2026

RE: Independence Pro 3.3

I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else. I googled for a good 7hrs and found no threads on any site that could help me either.

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@Freida-Jeter Hi . . . . I am unable to reactive this program on my new PC . . . . Assuming you are referring to Photostory easy Version 2.0.1.54 and you want something similar, the nearest program to the one you had is Photostory Deluxe which is

Video Pro X

45 answers, most recent on 6/6/2026

DVDs cut don't play

Video Pro X16 20.0.1.270 Dell Inc. OptiPlex 3070Bios Version 1.25.0Date 12/13/2023Motherboard Manufacturer Dell Inc.Model 07WP95Version A01Operating SystemEdition Microsoft Windows 11 Pro (64-bit)Version (Build) 23H2 (10.0.22635) I cut DVDs to disc

Movie Edit Now

5 answers, most recent on 3/28/2026

RE: Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt

@sicreetservis1410 Hi. Dolby Labs had this function taken out of all video editors a few years back over licence fee disagreements and if you are running on Windows 11, surround sound has also now been disabled in the operating system. It is still

Photostory

9 answers, most recent on 2/3/2026

Magix Travel Maps - OpenStreetMap issue

Is anyone else having an issue with OpenStreetMap in Magix Travel Maps? I have 4 PCs all running the latest version of Travel Maps. Two are running Windows 10 and Two are running Windows 11. All are fully up to date with Windows updates. All are up

Movie Studio

2 answers, most recent on 3/24/2026

AI Speech to Text Not Working - Program Crashes

I am using Magix Video Deluxe 2026 and - though I have used it successfully before - I can no longer get AI Speech to Text to work. It doesn't recognize that I am logged in. I have clicked "Login" and completed the process. I have logged out of the

SOUND FORGE

2 answers, most recent on 5/5/2026

RE: Error code -14

Hi @Rera53, you might try de-activating and re-activating . Visit the MAGIX Service Center and log into your account, go to 'My Products> Show More Details > Deactivate. the pertinent activation ... or directly in Sound Forge, "Help>

SOUND FORGE

One answer, on 4/20/2026

SFP 18 b21: Waves plug-ins have started crashing SFP

I have a request in to Waves about this, also a query on the BorisFX forum, but I thought I'd check here as well to see if anyone has any ideas on this issue. I've been using SFP 18 b21 since Oct 2025. I use Waves v16 plug-ins with the program.

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

I edit and render 4K. Rarely if ever anything with a lower resolution since I edit what I shoot. So I really can not comment on editing/rendering in 1080 or lower. I guess there isn't much difference between your computers in the lower resolution is

SOUND FORGE

8 answers, most recent on 4/21/2026

RE: Play head disappearing in SF18 Pro

Hi Rick, thanks for all that. I had toggled F and also tried \ to centre the play head, but to no avail. I haven't tried F6, but at one point, I zoomed out from the wave form and could definitely see which part of the audio file was playing and the

Movie Studio

11 answers, most recent on 1/20/2026

RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC

@emmrecs Hi Jeff I have both VPX and VDL on my laptop and PC, and this is not the first time I have been asked to de-activate/reactivate by a patch, which may have been triggered by the update to Win 25H2. I suspect that significant Windows updates

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

I figured out by myself that it had 8 tracks which is far more than I need. ACL 15 worked on my previous upgraded Windows 11 pc. The previous pc sort of worked but became very flaky so my son who is a computer science engineer and I concluded the

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Hi Rick . . . . You must have an old copy of Bilbo's (PC) specs . . . . I do not have any copy of your system specs, I am referring to the information that is currently in your Signature as shown below:- From the log file, it looks like

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi . . . . previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457 . . . . A bit of a longshot I am running on Windows 25H2 Build 26200.8457 and experiencing no issues with Photostory 2026 which

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@CubeAce Greetings Ray @James-Fleming6483 has already stated he is using Stereo Mix Yes but "I have my PC Input Sound set to Stereo Mix" does not necessarily mean that it's selected for recording purposes. On my system I have Stereo Mix selected and

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

@Reyfox Times change. I'm under the impression that Gen Alpha doesn't even own or use a PC anymore. At some point anybody who wants certain software will own it and then the market is saturated and you cannot sell enough to keep development funded.

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

@John-Baggott Hi . . . . Show more details” appears for the Web designer product (which is where you can remove PC’s that are no longer relevant) but there is no such option under the Photo & Graphic Designer 9 . . . The lack of the Show more

Movie Studio

8 answers, most recent on 2/5/2026

RE: Repeated glitch in burned disc

@k9vet Hi . . . . This has happened with several burn attempts. . .. Always happens at nearly the same spot in the playback and occurs on different DVD players . . . . We need more information to help with this issue: Windows 11 version

Movie Studio

4 answers, most recent on 1/14/2026

RE: magix video delux 2014

@mrvoeten Hi The systems specs, that @Marc-Goder asked, almost meet the system requirements to run VDL 2026. The minimum recommended RAM is 16GB for working with 'HD' video sources ie 1920 x 1080, and for 4K, 3840 x 2160, 32GB. . . . . Can I upgrade

Movie Studio

7 answers, most recent on 2/20/2026

RE: Crashing in Windows 10

@Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

@johnebakerI am aware that a gaming rig might not be the best video editing rig. In my testing I was hoping to use one project, mixed media etc., and see if I could see any trend that matches published benchmarking of CPU and GPU or other factors.

Movie Studio

14 answers, most recent on 3/26/2026

Hardware Rendering

Rendering speed with mini PCs and Video Deluxe. Observations.Hardware: Ryzen 7 8745H, Radeon 780M iGPU, 24 GB DDR5 5600, NMVe SSD 2 TB. The following benchmark is relative, based on one project file (30 minute length, videos, images, titles and many