• Off topic

  160 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  I have been getting a 'Read Error' Message when clicking on sound loops in MM2025. I tried to send in a ticket about this but always getting a 504 time out. Anybody home over there at magix? I reinstalled the program twice and it still gives me that
• Photostory

  13 answers, most recent on 4/18/2026

  RE: zoom in templates
  @beck3157 Hi, Make sure that you are looking under fx and not templates. Have also uninstalled and reinstalled it, Do not do this unless instructed to do so as a last resort. The effects that you are looking for are installed with the additional
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  @Astur4K The program uses FlexASIO for its driver. That's an OK driver if you don't own an external USB audio interface with its own ASIO driver. But it's recommend to use an audio interface, especially if you create larger projects and use multiple
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm Hi . . . . The camera settings seems to include Magix in the desktop apps portion . . . . That is where they should be and they are added automatically for both Camera and Microphone. Microsoft referring to Apps and Desktop Apps can be
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x I can safely say... no it doesn't. For any of my new projects, the program OFFERS a new name of the current date. I can then put in whatever name I like. It does not offer me the name of the old project. It would help if you could do a
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  soundforge 17 error
  while downloading a mp3 file got an error message ,prompting a send notification to Magix but no response on a correction or fix. The software is crashed ,can`t close the program or use. do i uninstall,reinstall need help or would like to buy
• Off topic

  160 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi Frank, I suggest that the questions be refined. No need to report back here, just post your revised query on the Vegas site. As you have seen, Magix/Vegas ticketing system is answered by AI and it is very difficult to get
• Off topic

  One answer, on 2/21/2026

  [Closed] Vegas pro 23.0 Error code 14 help pls
  I’ve been getting Error Code -14 for a while now. I submitted a support ticket and received an automated response suggesting I fully delete all Vegas and Magix files, but that didn’t fix the issue. Everything is correct the installation location and
• Movie Studio

  5 answers, most recent on 2/23/2026

  RE: Incorrect frame rate on AVI output, incorrect display of frame
  @clement5 I don't understand why you're comparing clips. Wouldn't you work on a clip, export it, edit in in another program, then re-import it? Why are you comparing the original exported clip with one that has been re-edited, in potentially another
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @SP. Hi, Actually, I have 3 monitors. I will give it a go. However, I fail to see how two versions of the program can go from working to not working almost overnight. They worked fine with all 3 monitors working. John CB
• Music Maker

  11 answers, most recent on 2/16/2026

  RE: No sound
  @Djdj-17 Can you upload some screenshots of what your audio and ASIO settings in your program look like and what drivers and inputs/outputs are available in the selection? You can use the arrow icon above the response text box to upload an image to
• Photostory

  7 answers, most recent on 3/19/2026

  RE: Manual slide advance
  @Steve-Cramer Only if you are prepared to pause playback (from whatever medium you are using) and then restart it. The program is not designed to work like a "slideshow" but rather, like a video, i.e., continuous playback. HTH JeffForum Moderator
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Lack of familiarity with the Nvidia app and I finished up inadvertently uninstalling it altogether. I also stopped my Antivirus program Norton 360 temporarily and tested Photostory 2026. No luck: the error ntdll remains. Was it sufficient to
• Video Pro X

  7 answers, most recent on 3/19/2026

  RE: $39 VPX16 on HB
  Hi John The update was a Windows 11 25H2 feature update, I cannot remember the KB number, IIRC it became available early Dec 2025. Various problems with odd mouse behaviour, lagging and some crashing of VPX 17, and other programs, eg PaintShop
• Movie Studio

  11 answers, most recent on 1/12/2026

  Video Deluxe 2026 - Access Violation Code - Program Crashes
  Hi everyone. I have just purchased Video Deluxe 2026 and when trying to start a project I open a drive on my PC where my videos are and I get this Access Violation message pop up and once closed the program crashes. I run Windows 11 and my GPU is
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527, @emmrecs Hi From your image it looks like you have this option missing, this may be due to an issue with one of the language translation files. Try resetting the program back to its default settings, File, Settings, Default
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @paschmitt All symptoms are caused by MP3. Make sure that the proxy compressed file format option is enabled in the program preferences or convert all MP3 audio files to WAV before you edit them. MP3 is only supposed to be used for a final delivery
• Movie Studio

  2 answers, most recent on 4/22/2026

  RE: Video Deluxe | screen gets stuck to where I can't reposition it.
  @Survey123Jedi In addition to the advice given by @browj2, please remember these are user to user forums, not a contact for any Magix staff, so your request is extremely unlikely to be seen by anyone who might be able to incorporate this change into
• SOUND FORGE

  3 answers, most recent on 3/23/2026

  What alternatives to Sound Forge exist?
  SF in Audio Studio version is a very convenient and functional editing and mastering program. With useful tools, good and accurate visualization. But it does not always work correctly with VST-plugins.Audacity is even worse for working with plugins,
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Hi, Did you download and install the file from your account? And, did you use the same email address as the one for your account with MAGIX when you tried to activate the program after installing it? John CB Yes. From my account. Same
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  @stuart-cassie I keep all my VST plugins in a VST folder. Its scanning that folder and picking up most, but not all of them. Just a slightly random thought: are your plugins VST2 or VST3, or a combination of both? By default VST3s must be installed
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  @stuart-cassie Looks like it crashes during the VST scan (sfvstwrap.dll). There was a similar discussion a few weeks ago for Acid Pro 11, which we could solve. Maybe it works as well for Acid Music Studio 11. You need to install the free demo