Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@johnebaker Hi John. I did notice that along with additional posts in the Important Posts section. Also answering some of the posts need the help of Google translate and additional signing in if trying to post to the translated page. Not an ideal

Music Maker

One answer, on 9/14/2025

soundpools music maker 2025 premium.

doesn´t want to load paid soundpools,is paid for a year, worked for 10 months,it shows me in the program, as well as in my products, unlimited loops,but when working in the program, it does not load them, it shows empty packages,as if my license had

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

Thanks all for your help and suggestions. Need some time to get my head around, and try options. Got other things going on too at moment so can't spend too long on this right now. Will definitely pick up again. Is great to have real people to answer

Other products

One answer, on 11/7/2025

RE: [Closed] moving Vegas editing software to new computer

@Lory-Olson Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should

Other products

One answer, on 10/26/2025

[Closed] Vegas Pro 23 Steam Edition : Can't render at all

Hi need some help here , I just got my Vegas Pro 23 : Steam Edition ,there is nothing wrong about program when I render by my old laptop it's totally fine, but when I try to render on my new laptop it will not responding for second and it said " an

Video Pro X

One answer, on 10/8/2025

RE: Cant activate Vegas Pro 9 despite being registered

@David-Nye Hi See this article regarding activation of the older Sony products. Vegas products have their own forum, the above link sends you to an article in that forum. If the article does not help post your question there. This topic will be

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Can-Dive Thanks for all that detailed information. Having one capture of everything, and with time and attention necessarily on other things for the moment, I will come back to all this, but have to drop it for now. Great to have all this to call

Other products

One answer, on 10/26/2025

RE: [Closed] Vegas Pro 23 Steam Edition : Can't render at all

@Thanathip-Prajuabmool Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question

Samplitude

30 answers, most recent on 7/10/2025

RE: Samplitude Music Studio X8 - suddenly crashing

Thanks to everyone for all their help and suggestions, really much appreciated. I have managed to find a way to make the programme more stable and usable......I'm running the programme in Windows 8 compatabilty mode. Been using the programme for

Movie Studio

6 answers, most recent on 9/12/2025

Replacing music - Video deluxe 2026 Premium

Hello, I would like to replace the music I have done on the project ready to be engraved. I do not know how to cancel the old music by the new one. They are now both on the project and of course it is not good.I have not found any procedure in the

Video Pro X

14 answers, most recent on 10/21/2025

RE: [Closed] Serial Number / Licenses

@Jesse-Boyland2330 I had one thought before this topic gets closed due to it being a Vegas problem is that if it is the licence bought through Amazon, Magix may have no way to help you as you would be expected to get in contact with the seller of

Movie Studio

22 answers, most recent on 10/11/2025

RE: Serial Number Problem with Video Deluxe2026 Trial

Thank you Emmrecs (Jeff?) - yes, found Signature bit earlier today and added it. Sorry if I'm not using this forum correctly. Have looked at my Trial version and think I'm right that when you click on "Help" in the program, unlike old MEP13, context

Other products

One answer, on 10/17/2025

RE: [Closed] building a compilation of videos on blu-ray

@Paul-Crawford2320 Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There

Other products

One answer, on 10/17/2025

RE: [Closed] Moving the timeline and video preview

@Greg-Broussard Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There

Movie Studio

One answer, on 10/17/2025

RE: [Closed] Music videos uploaded to Youtube lose audio quality

@Vito-Amorelli Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There

Audio Cleaning Lab

No answers, created on 10/13/2025

Get no sound

I run audio cleaning lab version 22 and use a startech 7.1 USB sound card, audio cleaning lab detects the USB sound card and I set the sound to the sound built into the pc so I can hear the audio, use a line in cable that plugs into the headphone

Off topic

2 answers, most recent on 10/13/2025

RE: [Closed] How do I contct customer support

@Lee-Ingham Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should

Movie Studio

One answer, on 12/8/2025

RE: [Closed] Movie Studio Platinum 13 activation fails after Windows reinstall (Err

@akira-hanai Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, . See this post, if that does not help, I would suggest you

Movie Studio

9 answers, most recent on 12/5/2025

RE: HEVC Codec Activation #

@Michael-Jordan5120 Hi From your image, it looks like you are using Vegas Pro. This is the forum for the Magix branded range of products. Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum, link is

Other products

6 answers, most recent on 12/5/2025

RE: URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio

@Santana Welcome! These are user to user forums, not a contact for any member of the Magix team, sorry! So, no-one who posts here can help you! In addition, since your question is really more to do with Vegas Pro than any of the products covered in

Photo & Graphic Designer

One answer, on 8/28/2025

RE: Not possible to sort an album in Photo Manager?

@J-Sala Hi To sort an album, open it and use drag and drop to sort the images, standard sort options do not work within an album. I would suggest, before posting, you check in Help, Content or Download the manual, depending on the version you have,

Off topic

One answer, on 10/22/2025

RE: can not buy from our country?!

@RADO-ZOUBEK Welcome to the Magix user to user forums, so not a contact for any Magix staff and no-one who posts here can do anything to help with stopping any emails being sent to you, sorry! Instead, you need to email infoservice@magix.net and

SOUND FORGE

3 answers, most recent on 7/2/2025

RE: How to transfer to a new lap top

THANK YOU @rraud!!! That worked!! I can't express how thrilled I am!! This is my 3rd laptop including my initial one that had the software. I never installed on laptop #2 because I just didn't think I could and didn't take the time to really dig in

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

Hi Al, Peter Try running the program as Administrator - right click the shortcut and select Run as Administrator. Then try the activation again. This will run the program with higher privileges than your 'Administrator' account. John EB Hi John I