• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue
• Samplitude

  7 answers, most recent on 3/31/2026

  RE: CC control of VST within Samplitude Pro X7
  Its odd. Easy Learn works fine with other VST plug-ins.    
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Did anyone solve this? My Video deluxe 2026 Premium now doing it. Full uninstall and reinstall etc to no avail. Yes I use OneDrive but only for storage - no local directories are located on the OneDrive. And I sign in with a local account - Windows
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue Good to
• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  @rob1200 HI . . . . RTX version is 591.59 . . . . As there is no mention of a fix for the issues encountered with the 591.44 driver issue I would suggest you roll back to driver version 581.80. Are the UHD 770 drivers up to date, the latest version
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 HI . . . . only appears when in the Classic view . . . . Good catch, and confirmed, this is a bug. Classic view is one I do not normally go into. I will send in a bug report. John EB
• Samplitude

  7 answers, most recent on 3/31/2026

  RE: CC control of VST within Samplitude Pro X7
  @terra3 Inside the VST-Plugin menu enable Hardware Controller Easy Learn mode. Click on a control you want to influence with your MIDI device, then move a knob or fader on your device. Both are now coupled. Disable Easy Learn mode again. Yeah, I
• SOUND FORGE

  8 answers, most recent on 2/25/2026

  RE: Sound Forge Audio Studio works incorrect with VST3 plugins
  Hi @tolkachovaa, all versions of SF-16 and 17 had issues with third-party VST 2 and 3 plug-ins.. Some were addressed in SF Pro 18 but as you are probably aware, there is no SF Audio Studio 18 version, nor do I expect there will be. I usually use
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  Those files dont exist in the Music Studio 11 folders.  
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  That is true, and also vice versa in that I see my Magix software when logging in from the Vegas website I log into my account from the main Magix site which is independent of the forum sites.
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Put in my order and now you won't take my payment? OK what's up?
• Movie Studio

  5 answers, most recent on 6/5/2026

  RE: video deluxe - video export are setting stored anywhere ?
  @spuddy13 You can save your export settings. Here are mine: After you've set up your export, click the floppy disk icon (in red) and you can save the settings. Choose the "Export Preset" option. To reuse, just select your saved preset from the
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 You could try installing Music Maker in the Windows Sandbox app. That's a clean environment. If it starts without any problems there, we'll at least know that something in your actual Windows installation is blocking the program from
• Movie Studio

  8 answers, most recent on 5/8/2026

  RE: Pixelan AnyFX is Free
  I don't have VDL 2026, but MMS 2024 does not display the source video. In VPX16, no problem.
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @AAProds I had to do that, it showed in windows as a white doc file when downloaded, it only shows an MPC file in my pic because I opened it with that player.. Googling it it said something about being able to extract the two files after renaming it
• ACID

  One answer, on 1/21/2026

  RE: ACID PRO 11 Waves L2 and Ozone can not open
  @JOHN-CHEN1085 We're currently discussing the same problem in another topic. Please try the steps here: 1. Install Sound Forge Pro 18 or Music Maker 2026 (install the free trial version in case you don't own a full version) 2. Go to Local Disk C:
• Music Maker

  11 answers, most recent on 2/16/2026

  RE: No sound
  @Djdj-17 I'm glad it worked in the end. But it's odd that you don't have the Music Maker ASIO driver available in the ASIO driver selection but only ASIO4ALL, Magix Low Latency 2016 and Realtek ASIO. Usually, the Music Maker ASIO driver should
• Music Maker

  11 answers, most recent on 2/16/2026

  RE: No sound
  Thanks again. It's taken me a while to figure out how to do that! (I'm not young anymore 😂). In the settings, I've clicked on "reset", & I can now play loops again. The onscreen Keyboard still does nothing. The file upload won't do it - I'll try
• Samplitude

  7 answers, most recent on 3/31/2026

  CC control of VST within Samplitude Pro X7
  Have a VST effect (Helix Native) that can have external MIDI control of various parameters. Considering using an older BCF2000 for the control of variable parameters (ex. frequency bands of EQ). Started using this off the bat and I can get MIDI
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• ACID

  One answer, on 5/4/2026

  RE: Old Software on a dead laptop
  @Terrell If you registered the Acid 6 in your Sony customer account, you should theoretically be able to use the same login credentials (I hope you remember e-mail and password) on Magix.com (all accounts were transferred from Sony to Magix) and
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  @rickduley Can you upload a screenshot where we can see, that you enabled the option to hide news in the program settings?
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  My best suggestion is put in a request to technical support, although they dont have a link dedicated to Travel Maps. I would use the link for the software you are using the maps in eg Photostory
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  i haven't changed my email in seven years and I still have to re-sign in, re-register, reload the whole thing every single time I open it, usually after it crashes. 2019 took me far, but this is all but useless. I don't want to do ANYTHING online