• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  Independence keeps crashing when clicking project button. (this video I recorded accurately shows what has been happening). My Independence software has suddenly stopped working in it's fullest. The program has been working great for over a year,
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Yes, only a few users have commented on the issue so far.Nevertheless, I think that it is a general problem in the configuration mentioned (latest version of the 2026 Magix software with the latest Nvidia driver).Let's hope it gets patched soon.In
• Movie Studio

  One answer, on 1/17/2026

  RE: [Closed] Stopped working. Reinstalled and now won't take Activation code
  What version is your MSP?. If it is a Vegas version (up to 17. 18 and later are Magix versions) you need to go to the Vegas forum https://www.vegascreativesoftware.info/us/news-forum/ If it is a version released years ago by Sony Creative Software
• Off topic

  2 answers, most recent on 12/21/2025

  RE: [Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22
  @RHRead The problem is that Magix support is currently very hard to reach. Here are many reports that they currently don't respond. You definitely need support to free up all licenses in your customer account. I suggest you try to get in contact
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  @Giulio-Dent Hi For Magix Video Pro X - login in to your account at https://www.magix.com, icon is top right of the Home page, using the email address and password you used to register the software, under My products you will see your serial number
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Hello. This isn't Magix customer support but a user forum and we are all users like you. But maybe we can give advice. I assume you see a pop-up message after starting your computer? This appears if you don't opt-out of installing
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @ali-ahmad Hi . . . . magix pro 17 plus . . . try to update online for the one time activation function but comes up already registered-error code-24 . . . . Do you mean Movie Edit Pro 17 released in 2010, or Movie Edit Pro 2017? Was the software
• SOUND FORGE

  One answer, on 2/9/2026

  Software is not registering any sounds from my interface.
  i'm using Windows 11 home Version    10.0.26100 Build 26100System Manufacturer    LG ElectronicsSystem Model    17Z90TL-H.AUB6U3Processor    Intel(R) Core(TM) Ultra 7 258V, 2200 Mhz, 8 Core(s), 8 Logical Processor(s)Installed Physical Memory (RAM)  
• Video Pro X

  2 answers, most recent on 3/6/2026

  RE: DOSNT WORK AT ALL CRASH CRASH CRASH
  @Tim-Franks Support has about two thousand open tickets. We received this information a few weeks ago, so it might take some time. Basically, it's enough to write to infoservice@magix.net and tell them you want to return the software. But
• SOUND FORGE

  6 answers, most recent on 12/13/2025

  RE: Reactivation of SF 10 after upgrade to SF18
  @Pinhas-Shpater If you are trying to use your activation code for SF18 to activate SF10 that will not work. The activation code is different for each version. If you still have access to your activation code/serial key for SF10 please read
• Off topic

  2 answers, most recent on 4/11/2026

  RE: Ownership of Vegas Pro
  @Time-Tree Magix is bleeding money. They went nearly bankrupt in 2023. They needed to downsize massively and couldn't longer support multiple video and audio editing programs and sold about 3/4 of their portfolio to BorisFX. The content creation
• Off topic

  160 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• Off topic

  160 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @me_again, @emmrecs Hi Snapdragon chips are a 'System on a Chip' (SoC) , ie they are CPU, GPU, audio, and other hardware devices, all rolled into one chip with lower power requirements, then for example CPU, GPU and motherboard combinations found in
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  I should point out specifically what is popping up. It is a grey box that says 'welcome' in the top left. It shows the serial number as well as my email address login. The yellow prompt box says 'activate and register immediately online'. I believe
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  Travel Maps. I know people who use it, and those that don't. Me? I installed it to see what it could do, and since I do travel videos (like my South African editing friend), he too uses it. Takes up only 187MB on the disk. It seems that @CubeAce has
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  @Henk-Blokker Welkom op het Magix-gebruikersforum. Dit forum is geen contactpunt voor medewerkers van Magix. Omdat dit een openbaar forum is, mogen gegevens zoals e-mailadressen en ordernummers hier nooit worden geplaatst. Daarom heb ik uw bericht
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  @Henk-Blokker Welkom op het Magix-gebruikersforum. Dit forum is geen contactpunt voor medewerkers van Magix. Omdat dit een openbaar forum is, mogen gegevens zoals e-mailadressen en ordernummers hier nooit worden geplaatst. Daarom heb ik uw bericht
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @Bart-0251 Because you're in a Magix forum? That's not a very smart reply, considering what I wrote earlier. I am talking about applications on MY system. Everything else functions as it should, including demanding software like the Adobe CS apps.
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara Hi Check that the Vita and other instruments are in the folder:- C:\Users\Public\Documents\MAGIX\Common\ This is my folder you should have the indicated items If the folderpath is different for Instruments and/or Soundpools what is the
• Movie Studio

  One answer, on 2/5/2026

  RE: [Closed] Can't register Sony Movie Studio Platinum
  @Karen-Fritz Please read this post on the Magix Vegas forums and follow its advice. Also, please read this pinned post and follow its advice to post any further questions to the Vegas forums. Thank you. This thread will be closed. JeffForum Moderator