• Photostory

  17 answers, most recent on 6/9/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi Without more information on your computer specification, try re-installing the latest v14 of Visual C++ Redistributable available from here. If you computer has an Intel or AMD processor install both the x86 and x64 versions. If that does
• Movie Studio

  16 answers, most recent 2 hours ago

  Video Deluxe 2026 Plus
  My Video deluxe 2026 plus will not run. It was running with no problem for months and then suddenly stopped. I have followed the Magix suggestions of deleting the cache and ini files etc. I have reinstalled the software but it still stops on
• Video Pro X

  3 answers, most recent on 4/24/2026

  RE: Video Pro X vs. Vegas
  @Time-Tree Additional posts deleted! Magix have stated their continuing support and development of both Video Deluxe and Video Pro X so I believe the answer to your question is: Yes JeffForum Moderator
• Music Maker

  3 answers, most recent on 2/1/2026

  RE: Content MMM2026
  Hello SP, In the meanwhile I found some more information. That answers all my questions. Thank you for your time.   Features of Music Maker 2026 Premium License Key Components FeatureDescription SoundpoolsIncludes 3 Soundpools and 1 Collection of
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  ACID has indeed been acquired by BORIS (along with SoundForge and Vegas), and Boris has confirmed via email to several US users that they are working on a whole host of major updates! ACID PRO 2026 is back! 
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Thanks @SP. and @rraud. Appreciate the response.What's interesting is that SF15 doesn't have that value checked. And I've never had to make that configuration for SF to work. I've flipped that flag, will this and report back.
• Movie Studio

  8 answers, most recent on 5/8/2026

  RE: Pixelan AnyFX is Free
  @emmrecs Hi Jeff Retested this morning on my laptop, the crash appears to be random, yesterday both VDL 2026 and VPX 17 were OK, this morning VPX 17 crashed first time, then OK, VDL worked fine. I suspected both initial crashes were caused by the
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @emmrecs   Hi Jeff I have tried both -R and +R in both single and dual layer.I have not used re-writable for DVDs having had bad experienced with them just filing data. Anyway, I don't think anyone in the remote wilds of Perth would have DVD-DL
• Movie Studio

  16 answers, most recent on 12/23/2025

  No video only sound
  I have made a project on a win 10 pc and stored on a moveable HDD, when moving the HDD to a win 11pc and opening the project only sound will be played and the videoscreen is black. I can open the same videofile in VLC player and everyting seems to
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  I tested Sound Forge 2026 and didn't find any difference. But...plugins like the free Reapper package, for example, only work on SF 12. From 13 to 19 (2026) they don't. And there are plugins that worked on 18 but not on 12.
• ACID

  5 answers, most recent on 4/3/2026

  RE: ACID Pro will not launch
  @G.K.G. Both error reports show the problem is in ntdll.dll. This is a core Windows file. Please do a search in the forums for "ntdll.dll" and check the offered solutions to this problem. In addition, are you aware that both ACID Pro and Sound Forge
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @Odd-Aagesen I have hundreds of short DV Avi's created with my Sony DV camera and the mediafiles of a few random ones are identical to your mediafile EXCEPT mine for some reason under VIDEO shows Encoder Settings (I don't think this is important)
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Since no one is able to get MAGIX to respond and I am unable to reactive this program on my new PC, does anyone suggest a very user-friendly product that I can get instead? I do simple videos for our family reunions and sometimes for family reunions
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you
• SOUND FORGE

  7 answers, most recent on 3/12/2026

  RX VST Plugin Issues
  My iZotope RX 10 VST plugins suddenly stopped working. I was using the de-noiser. Made it too strong and hit undo, then when I try to open the plugin to try again, it no longer opens. No error or anything. All other iZotope plugins work and every
• Movie Studio

  4 answers, most recent on 6/7/2026

  RE: MAGIX Video deluxe 2026 Premium - My first voice over is the pits
  @spuddy13 Hi Brian, Further thoughts as I think of them, and getting them down before I forget. At my age... I didn't mention: Using the Audio effects, General under Effects in VDL for the volume curve and for AUX1 and AUX2 for sending audio of an
• Off topic

  162 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services . . . . This is completely off topic and relates to the Web Hosting services that Magix and Xara provided for users of
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @Reyfox Times change. I'm under the impression that Gen Alpha doesn't even own or use a PC anymore. At some point anybody who wants certain software will own it and then the market is saturated and you cannot sell enough to keep development funded.
• Off topic

  162 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  Over 24 hours since my last email to the BOTs and no response. Having read the threads on this post I am not surprised. And I had such high hopes.
• Off topic

  8 answers, most recent on 5/12/2026

  Software Specifications
  Magix are currently having a Spring sale for Video deluxe and Video Pro X (and others) but nowhere on the product pages can I find Specifications to check system requirements, video formats etc. Where is this important information available?
• SOUND FORGE

  3 answers, most recent on 3/12/2026

  RE: Butch Vig Vocal Plug-in can't be loaded into plug-in chain
  Yesterday I was on the Waves (maker of the Butch Vig Vocals plug-in) website and I found that only an earlier version of that plug-in would work with Acid. I’ve used the Sony, now Magix, music software, ACID, Vegas and Sound Pro for ages. After I
• Movie Studio

  2 answers, most recent on 5/23/2026

  RE: Crystal Ball Gazing
  @bjtap Hi To answer your questions, from my point of view: Yes and no, responses are getting better, however the going round in circles with the AI feature is a pain, it ewill eventually give up and forward the request to a Support person.  ProDad
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @ReyfoxThe Alienware, dedusted a month ago. The mini PC as well. Have not repasted the unit but the temp profile was always hot from day one. This was a compliant I read about Alienware, bad air flow design. The Alienware I have was a test unit for