• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.
• Photostory

  17 answers, most recent on 6/9/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, A relative of mine who knows about programming is helping me by reviewing all the checks I have made as suggested by you. We have also changed the video card without resolving the issue. He has asked me to go back to the OneDrive issue: make
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  I think AviDemux had a bad hair morning. I reconverted the MKV and the new MP4 loaded okay.I'll plod on and see how things go. Thanks @AAProds
• Other products

  One answer, on 5/15/2026

  Unlimited Loops on Magix music 2025
  Why is it that nearly every time i go on to magix music my unlimited do not come on, i have done every thing to try and get it back on but it still do not come on. i pay good money every month really for nothing. i also cannot finish the music i
• Movie Studio

  9 answers, most recent on 5/28/2026

  RE: Split video in to separete frames
  Jeff thank you, yes you wright. I know the problem with the large quantity of the *.jpg files. Sometimes i sitting long nights to save each individual frame to get bundle with 600+ files. Why i'm doing that? The video i'm filming yas a maximum zoom
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @SP. Regarding the high price I assume it's Vegas Suite? I agree, which is why I asked @Michael-Schmidt6033 for more details. Jeff
• Movie Studio

  13 answers, most recent on 5/15/2026

  RE: MMS 2025: New AI Effects
  Arrgh! I copied everything to another Movie, changed AI Sharpen everywhere to Pixelan Smartsharpen, exported and it worked. However, I forgot that I had put some audio effects (noise reduction, EQ and compression) in the Mixer, so I ended up with
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Movie Studio

  One answer, on 6/5/2026

  [Closed] Sony Vegas
  I have Sony Vegas 9 and Platinum 11. Can I upgrade to what is available today?
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Should I change the NVIDIA entries to CPU I would as I've had experience, with other software, of Blu-ray renders with NVIDIA not being Blu-ray compliant. CPU only will, of course, be much slower
• ACID

  No answers, created Yesterday

  MAGIX Acid + Amigo VST = MIDI not working
  Hello, I recently bought the awesome Amigo VST (it's a sampler chopper that looks like it is from the Amiga days)https://potenzadsp.com/plugins/amigo/But I can't get it to work with Acid. It loads fine and when I use the in-app sample browser the
• Movie Studio

  10 answers, most recent on 5/23/2026

  Video Deluxe 2026 premium
  VD 2026 Premium keeps crashing. I've uninstalled and reinstalled 5 times and upon starting I get an error message: Error in module "videodeluxe.exe" "ACCESS VIOLATION" I'm using MS Windows 11 PRO
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Thanks Jeff for your advice.I must say all what you wrote I have tried. Twice they requested for my address promising to resend the order. They never provided me the courier or parcel ID with a tracking code, though I was asking for it. I think the
• Movie Studio

  5 answers, most recent on 6/5/2026

  RE: video deluxe - video export are setting stored anywhere ?
  John, final destination is youtube so my sister gets to view my holiday films   cheers   Brian.   i did take note settings but trying to find them and there not in my docs folder now p.s i have a 4k video camera and my phone is 4k i think my
• Movie Studio

  5 answers, most recent on 5/19/2026

  RE: That old chestnut - Quicktime
  @johnebaker What does MediaInfo say the encoding format used in the original MOV files is I was conitnuing an edit with the alleged Cineform movs I discussed in an earlier topic on here. I thought I'd persevere with them rather than convert
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Thank you for assisting. ALl paths are local pointing to: C:\Users\XXX\Documents\MAGIX\Video deluxe 2026 Premium\ Image Editor is mspaint.exe I uninstalled ON1 and it makes no difference. But what is interesting is the log files mention Topaz (which
• Other products

  2 answers, most recent on 6/9/2026

  RE: program magix mp3 deluxe 19 won't open
  Yes....i use the music editing feature to edit music for my dance studio. only thing i use the program for
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  If I had known MAGIX doesn't support their software I never would have purchased it. NEVER AGAIN
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  I purchased Sound Forge Pro 18 at Walmart Online. The voucher code does not work on Magix website. I've emailed twice with no response other than the ticket was generated. The website says 2-4 days for a response, but it's been over 10 days. I want
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  Hi allThe Grinch is back. For the past couple of days I have been greeted by this (or similar) This would appear to be a MAGIX ad so I am, again, going to blame MAGIX. I have (just now) worked through this thread and checked that I have undertaken
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Caveat Emptor is the go according to CoPilot.CoPilot is scornful of just about every DVD-DL on the Australian market. I finally found one of which CoPilot approved and their manufacturer doesn't know about them. It is all very mysterious - coriouser
• Movie Studio

  13 answers, most recent on 5/15/2026

  RE: MMS 2025: New AI Effects
  @me_again @AAProds @johnebaker Hi, Have any of you had problems exporting with any of these AI effects as a major part of your video? I'm using VPX17. I have an 8 minute project with AI Sharpen on on much of the footage. Actually, the footage is
• Movie Studio

  3 answers, most recent on 5/13/2026

  Nvidia and VDL2026+
  Greetings, I'm rapidly coming to the conclusion that VDL 2027 is on the horizon for two reasons:- 1) Historically new versions come out end of May beginning of June, and 2) I always seem to receive a regular stream of emails strongly suggesting I
• Photostory

  17 answers, most recent on 6/9/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Thanks for your advice. Mine is not a "Local Account'. I have quitted OneDrive temporarily. Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program. Only when I tried to either