• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  I don't use Blu-Ray.I thought it had gone the way of VHS. Does anyone know about an NVIDIA card's effect on DVD burns?
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.  
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.   Possibly, but I'm getting no satisfaction either
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.
• Movie Studio

  15 answers, most recent Yesterday

  RE: Video Deluxe 2026 Plus
  @AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, A relative of mine who knows about programming is helping me by reviewing all the checks I have made as suggested by you. We have also changed the video card without resolving the issue. He has asked me to go back to the OneDrive issue: make
• Video Pro X

  4 answers, most recent on 5/28/2026

  RE: Video Pro X17 stuck at "Initializing movie"
  @wilkoryte Hi Try the following: Arrange the program interface as you want it to be  Select Window, Windows arrangement, Save, give the layout a name and save it.  Restart VPX. If the issue persists we need more information: Computer
• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  So Magix doesn't get any money for their product that Walmart sold? On Walmart it says sold by MAGIX, check it out.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  I have just spent six hours with MS CoPilot uninstalling VPX16, cleaning any trace of VPX16 from my PC including Folders, files, Registry Keys and other things above my pay grade, reinstalling VPX16 without ads popups and other annoying traits I
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi Without more information on your computer specification, try re-installing the latest v14 of Visual C++ Redistributable available from here. If you computer has an Intel or AMD processor install both the x86 and x64 versions. If that does
• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  @Steven-Wooten Hi Please use the abbreviation VDL for the product name. Are you logging in to the computer using a Microsoft account? If so, and OneDrive is active and syncing your documents to the cloud, then as a minimum you need to stop OneDrive
• Other products

  One answer, on 5/12/2026

  [Closed] Vegas Pro 16 & 20 continually malfunction in so many ways
  I have been having global problems using Vegas Pro for years. This is both with Windows 10 and 11. It is with both Vegas Pro 16 and 20. I have reinstalled these so many times. It is both with my desktop and laptop computers which have good specs. I
• Movie Studio

  5 answers, most recent on 6/5/2026

  video deluxe - video export are setting stored anywhere ?
  I had a working export using my graphic card but i wanted to create a video in a smaller size on output but after output i had all sorts of issues so i tried to put my export setting back and now export just aborts i can do a software render bu it