• SOUND FORGE

  2 answers, most recent on 5/17/2026

  RE: [Solved] Editing problem in Sound Forge 17
  Hi @Anthony-Costine. do you have Sound Forge 17 Pro or Audio Studio?Are you in the 'Normal' or the 'Event' edit mode?Do you select 'Trim/Crop' after selecting a region, then 'Save as'?.Off hand, I do not recall a setting for that without using
• Photostory

  3 answers, most recent on 6/8/2026

  RE: [Solved] can't find activation code
  Visit www.magix.com and click the persona icon on the top right to get to the Service Center. Login with the email address you used using the product years ago and you'll find it then in the "My products" section.
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Solved] Magix canceled my subscription after accepting my payment.
  Your subscription has beed paid until 4th of June. After that last period it the autorenewal stopped because BorisFX is now the owner of these products. We cannot sell it anymore. You should have get information via email from the new owner also
• Movie Studio

  5 answers, most recent on 5/19/2026

  RE: [Solved] That old chestnut - Quicktime
  @me_again Roll your system back a couple of days to before you started messing with things, Andy. Andy? Andy?!! 😂
• SOUND FORGE

  2 answers, most recent on 5/17/2026

  [Solved] Editing problem in Sound Forge 17
  For some reason I can no longer just highlight a portion of an audio file in SF 17 and use the "SAVE AS" command to save that portion of the file to my desktop. Every time I do it, SF 17 saves the complete file instead of the portion I selected.
• Off topic

  7 answers, most recent on 6/8/2026

  [Solved] Magix canceled my subscription after accepting my payment.
  Title summarizes the issue. Magix has canceled my subscription for SoundForge Pro after accepting my payment. This has two serious problems: I can't change or renew my subscription because Magix website insists that my serial number is used by the
• Movie Studio

  9 answers, most recent on 5/28/2026

  RE: Split video in to separete frames
  Thank you browj2, thank you.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, do you have a spare 3.5" slot in your PC? I have a spare internal SATA burner here you can try if you like.
• Music Maker

  One answer, on 5/15/2026

  RE: No support service anymore
  @Maxime-Dub What do you mean with reactivation? Did you buy a pre-owned version of Music Maker? Then only the previous owner can initiate a license transfer. This can't be done by yourself. If you are the original owner of the software, you can
• Movie Studio

  6 answers, most recent on 6/8/2026

  RE: MAGIX Video deluxe 2026 Premium-problem
  @Kevin-Williams5715 Kev, what software and version are you using? Post a screenshot of what you're seeing there. It sounds like you just need to adjust the Size-Position-Rotation effect for each object.
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Freida-Jeter Hi . . . . I am unable to reactive this program on my new PC . . . . Assuming you are referring to Photostory easy Version 2.0.1.54 and you want something similar, the nearest program to the one you had is Photostory Deluxe which is
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron Hi . . . . I have Royalty Free Licenses for the Tracks I've made . . . . A 'Royalty free' licence, is one that you do not have to pay a royalty fee to use, this is the standard licence you get with the program, it does not allow you to
• Off topic

  160 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @johnebaker A 'Royalty free' licence, is one that you do not have to pay a royalty fee to use, this is the standard licence you get with the program, it does not allow you to sell creations made with this type of licence. In order to sell your
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  @rickduley Can you upload a screenshot where we can see, that you enabled the option to hide news in the program settings?
• Off topic

  160 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @Per-Schei Does your invoice include a serial key? If so, have you tried entering that into your installation of MM? According to what you have written it would seem you already have an edition of Music Maker installed on your computer, so I wonder
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron First of all, we are not Magix staff, so you need to contact support directly for a definitive answer. You can find the license here: https://producerplanet.com/pdf/royalty-free-commercial-license-en.pdf Generally, there is always the
• Movie Studio

  3 answers, most recent on 5/28/2026

  RE: Seems to be a codec problem
  @james-o7579 First, exactly which Magix program, version and edition do you own? And have you registered and activated it? And, if you have, did you also download and install all the additional content that is available for your version? The reason
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick, Can you also show us a picture of the Disc Burning screen? Have you tried using the Image Recorder option, which will produce an .iso file which can then be burned to disc using any standard disc burning software (I use Ashampoo
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron Hi . . . . I have Royalty Free Licenses for the Tracks I've made . . . . A 'Royalty free' licence, is one that you do not have to pay a royalty fee to use, this is the standard licence you get with the program, it does not allow you to
• Movie Studio

  15 answers, most recent Yesterday

  RE: Video Deluxe 2026 Plus
  @AAM If it's possible for you it would be helpful if you can upload screenshot of the error message and maybe also a detailed error description, if it is available in the Error Massage Box.
• Video Pro X

  One answer, on 6/5/2026

  RE: Email change
  Until you can get Magix support to change the email address to which your product is registered you need to activate it with your old email address to which it is registered. It doesn't matter that you don't use the address any more. My
• Off topic

  160 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @Michael-McNeilHi Magix did not take your money?Walmart did, so you will need to contact them who you paid for said item. Stephen Forum Moderator
• Off topic

  160 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @Michael-McNeil Be aware, we are all users just like you and not support staff. Voucher codes must be entered here, in case you didn't try this already: https://www.magix.com/redeem