• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  These two methods do not work. I uninstalled both versions of Magix Music Maker and reinstalled only version 32.1.0.18 and everything works perfectly without any problems. Later I tried to install version 34.0.0.6 again and I got the same result,
• Movie Studio

  One answer, on 4/4/2026

  [Closed] Transfer to backup computer
  I run Windows 7,mostly offline, using fully registered Sony Movie Studio 12. It is the only thing I do on this computer. But this computer is dying. I'm older and only make one small personal movie a year. But I enjoy it and would like not to have
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Thanks for the additional information. I can only say I agree with you, unfortunately! Magix as a company are doing themselves absolutely no favours at all when emails receive no reply and genuine concerns about the non-arrival
• Movie Studio

  7 answers, most recent on 4/10/2026

  RE: cant download extra content
  @SSB You have chosen Movie Studio as your software. Exactly which version and edition do you have? JeffForum Moderator EDIT, to add: these are user to user forums so there are no customer support staff present here.
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the
• ACID

  No answers, created on 4/11/2026

  Files auto saving under newest acid and an older version
  how do i stop files from saving as the newest acid file and also as an older verision of acid?
• Audio Cleaning Lab

  One answer, on 1/23/2026

  RE: Compatible with Windows 11?
  @Roger-Goss Why do you need to change your computer? Simply because Microsoft ceases support of Windows 10? I think it will still run fine for years and there you can still use Audio Cleaning Lab 2017. Even if you a get new device for security
• Movie Studio

  One answer, on 4/28/2026

  program won't open- frozen
  The program won't load, it is frozen. an error appears but I cannot click on the notification. I've uninstalled all Magix programs and re installed. I've done everything the ai support tells me to do and nothing helps! Magix Premium 2026 .
• Movie Studio

  2 answers, most recent on 9/13/2025

  [Closed] Can't registration Move Studio Platinum 13
  I recently replaced my PC and tried to re-register Movie Studio Platinum 13 on my new computer, but I received the following message. Do you know what to do? "Serial number already used."The serial number you entered has already been used. You may
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  Yes I do. When I select either of the 32 bit options in that pulldown, the volume of my wav file goes to 100% (see lower screen capture above containing large block of blue).
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  "Why do you not burn direct to disc?" The reason is that I want to have a backup to use if the disk fails.
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  @JRH Hi . . . . You'd think they'd include a few free minutes with the download to get you started . . . They do, at the time of posting this comment, it is currently per edition: Plus - 1 hour Premium - 2 hours Premium 365 - 6 hours Do note that
• Video Pro X

  5 answers, most recent on 12/12/2025

  RE: designed title addition
  @DRORENGEL Hi I would agree with @browj2 and @DRORENGEL recommendations for ease of use. To assemble one manually within the software is possible you need the following: Images for each of the static items, saved as PNG image files with a
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Thanks. Do you have some programs in the background running while using Music Studio?
• Movie Studio

  8 answers, most recent on 5/8/2026

  RE: Pixelan AnyFX is Free
  @Reyfox Hi Tony Thanks for the headsup. Installed and tested some effects, all appears OK with VPX 17, however VDL 2026 is not happy with it, closes both effect (Spice) and VDL windows a few seconds after selecting an effect - need to do more
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  Effects: the usual ones: clearness, camera/zoom, motion templates, sharpness, transitions.Slowdown occurs everywhere. What do you understand by "MediaInfo analysis"? Sorry, I am not that great IT guy.....
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  So if I do not wish (for whatever reasons) to purchase an upgrade then I can no longer use the software I originally purchased? I am not wanting or expecting support I would just like to continue using the software I purchased and paid for or does
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• Photostory

  13 answers, most recent on 4/18/2026

  RE: zoom in templates
  @beck3157 Hi, Make sure that you are looking under fx and not templates. Have also uninstalled and reinstalled it, Do not do this unless instructed to do so as a last resort. The effects that you are looking for are installed with the additional
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  @stuart-cassie Used the Microsoft installer to remove Visual Studio. What does this mean? You go into Windows Apps and simply select to uninstall the Redistributables (I think it's version 2013). I'm not sure what you're doing here.
• Video Pro X

  9 answers, most recent on 12/10/2025

  RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a
  @JIM-MAXIM Hi @emmrecs good catch on the file locations. If you must use OneDrive then remove the Magix folder from syncing with the cloud. See this Microsoft article if you do not know how to do this. John EB
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily
• Music Maker

  16 answers, most recent on 11/17/2025

  RE: Magix music maker on linux mint
  I really hope this helps others out, to do the same, also i am a windows escapee and i am at total noob at linux in general. Take care have fun everyone.
• Music Maker

  18 answers, most recent on 9/21/2025

  RE: Using Music Maker Mx created music in commercial products
  SP I do have Royalty Free licenses for a number of soundpools which I paid for. I just wanted to make sure there are no other restrictions.