• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  @Gezi84 Please read ALL the earlier posts to this thread. If you do, you will see that there are NO MAGIX STAFF present here, just fellow-users, so there is nothing we can do to assist you to cancel your subscription, sorry. And we can do nothing to
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  Hello, good morning and thank you for answering. I watched the video, and those transitions or effects are in the "Effects" tab, which, as I mentioned, I do have active. However, if you click on the transitions tab, only one appears. These are the
• Movie Studio

  3 answers, most recent on 12/11/2025

  Boris FX (bcc) keep listing
  I keep deleting the bcc fx from Video Deluxe 2026 (Windows 11) located at C:Users:MyName:AppData:Roaming:Magix:Videodeluxe32_plus:VfxPlugins but they keep repopulating. How do I stop Video Deluxe 2026 from listing these Boris FX plugins.. I do not
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp Hi I hope Tom can bring this issue to Magix attention as this needs to be passed onto management to give the users (customers) an update on what their plans are with regards to looking into it's failed support system and using human
• Movie Studio

  One answer, on 10/5/2025

  RE: After clipping scenes from video and exporting scenes are not removed
  @Allen4444 Welcome to the Magix user to user forums. Assuming you are working in Timeline mode, please tell us, step by step, the procedure you follow to delete the scenes you do not want. It sounds rather as if you are highlighting the scenes but
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham, @AAProds, @johnebaker, @Can-Dive, @me_again, As I mentioned, the *.MKV file doesn't work even if K-lite is installed by default. I want to point out that sometimes it's unavoidable to convert older videos with a conversion program that
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  @John-Baggott P2-Serial numbers might need a installation counter reset by Magix support. I encountered this problem once and support reset the counter for me. As far as I know it is also possible to install the software from CD and then select
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  Hi @Angela-Prosser, you do not need access to your old email account, just the email address (as the user name) and the password of course. Once you log in, the email address can be changed if you so desire. If you still cannot download the SFP-11
• Movie Studio

  One answer, on 1/17/2026

  RE: [Closed] Another complaint for NVIDIA & MAGIX ruining Vegas Pro 22
  @OTBW Please read this pinned post and follow the advice given there. However, it is now widely acknowledged this is NOT a problem created by Magix, or indeed by the manufacturers of a number of video editing products which have been similarly
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  @Bernardo-Sala Hi I too have only a single Transition effect as you described. I will ask another user if they also have only the one transition Hola Yo también tengo un solo efecto de transición, como describiste. Le preguntaré a otro usuario si
• Movie Studio

  3 answers, most recent on 9/10/2025

  RE: MAGIX Video deluxe 2026-number of chapter markers
  @Alfns For DVDs: I don't know what the maximum number is but for the rest, Yes. Put as many as you like wherever you like (IIRC, there may be a closest limit eg no two markers closer than 10 secs). Or set them at either regular times eg every 5
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  @Alfns The reason is that I want to have a backup to use if the disk fails. The process of creating the DVD/BD files in all Magix video editing products automatically creates a folder containing ALL the files needing to be burned to the disc
• Movie Studio

  4 answers, most recent on 10/29/2025

  RE: Magix HUB
  @GTF69 In addition to what @Reyfox has written (I, too, would like to know which folder has to be deleted) in order to access the Magix HUB the user must log into it from within the app, in your case MS 2026 Ultimate. The login details are the same
• Other products

  2 answers, most recent on 7/8/2025

  RE: Video out of sync (Video easy Video Saver (2022))
  @SAMI-VAltonen Welcome to the Magix user to user forums. For the problem of the loss of audio-video sync please read this post on the same issue. BUT, I'm pretty certain that Video Easy does not allow you to adjust the audio and video separately so
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Another user has pointed out to me in a Private Message a potential area of misunderstanding in your original post! Can you please confirm the exact name of the Magix Video Editing product you have? You've chosen Video Pro X as
• Video Easy

  One answer, on 9/16/2025

  RE: Ultimate Deluxe Video Activation and License Number
  @lapierre Hi. This is a user to user forum. There are no representatives from the Magix company here to deal with your problem. Use the email address infoservice@magix.net. Also don't put nay personal details onto public forums such as your email
• Movie Studio

  9 answers, most recent on 8/14/2025

  RE: MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains
  @Bruce-Henderson You have created your post, asking about the manual for VDL 2026, in a thread asking a very different question. Hence, it has been hidden. Please do not hijack another user's thread in this manner but rather create a new thread with
• Movie Studio

  2 answers, most recent on 5/23/2026

  RE: Crystal Ball Gazing
  @bjtap Hi To answer your questions, from my point of view: Yes and no, responses are getting better, however the going round in circles with the AI feature is a pain, it ewill eventually give up and forward the request to a Support person.  ProDad
• Music Maker

  2 answers, most recent on 12/29/2025

  RE: Which Soundpools are included in MM2026 Ultimate
  @Tony-Kovac Your post here has been hidden since it has nothing to do with the question which @Eusebio-Rufian-Zilbermann asked! Please do not hijack another user's thread by creating a post which has nothing to do with the original question but
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @Carl-Johansson, @Reyfox Hi Carl, Tony multi-GPU with anti-interface filter enabled = 33 minutesmulti-GPU (hence hardware acceleration) = 7 minutes The Anti-interlace on result is an interesting one, a 470% increase in render time with the filter
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Thank you for assisting. ALl paths are local pointing to: C:\Users\XXX\Documents\MAGIX\Video deluxe 2026 Premium\ Image Editor is mspaint.exe I uninstalled ON1 and it makes no difference. But what is interesting is the log files mention Topaz (which
• Movie Edit Now

  5 answers, most recent on 3/28/2026

  RE: Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt
  @Walter-Amaral A sua publicação neste tópico foi ocultada por ser irrelevante para a pergunta original. Por favor, não desvie o assunto do tópico de outro utilizador desta forma. Em vez disso, crie um novo tópico, especificando claramente sobre que
• SOUND FORGE

  6 answers, most recent on 12/9/2025

  RE: reg custom fade scripts from old version not recognized by new reg
  @Steve-p There was an old Sony Preset Manager tool. It lets you manage presets for Sound Forge and Acid. Preset Manager 2.0k Build 114 info https://web.archive.org/web/20150209065845/http://www.sonycreativesoftware.com/dl/dl.aspx?dwnid=115 Download