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@WhyB In addition to @SP.'s request, it would help if we know more about your computer specification, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you

Movie Studio

15 answers, most recent on 6/9/2026

RE: Video Deluxe 2026 Plus

@AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)

Movie Studio

3 answers, most recent on 2/27/2026

RE: MPEG4

@David-Thompson2175 In addition to the information Al, @AAProds, has asked for . What is the specification of your computer system including Windows version, see this topic for what is required and please quote processor and graphics card make/model

Video Pro X

10 answers, most recent on 8/10/2025

RE: [Solved] Programme freezes

If anyone ever reads this, I thought you may like to know the conclusion for me. As I previously said "in desperation I have "reset" the computer and given it away, yes, I really did, I got so frustrated with it/your software." (But as in most

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

Now I'm having trouble burning a disk. I have Sony DVD-R 4.7gB disks. I choose the AVCHD 1920x1080 NTST default and all encoding and I get a message about my graphic card needing to be updated because hardware encoding is deactivated?

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

The following information is now available in the support section: https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

@John-Baggott Hi . . . . Show more details” appears for the Web designer product (which is where you can remove PC’s that are no longer relevant) but there is no such option under the Photo & Graphic Designer 9 . . . The lack of the Show more

Music Maker

16 answers, most recent on 11/17/2025

RE: Magix music maker on linux mint

I also will add the computer info i used and such. # System Details Report--- ## Report details- **Date generated:** 2025-11-17 11:36:33 ## Hardware Information:- **Hardware Model:** ASUSTeK

Video Pro X

One answer, on 1/11/2026

RE: "Mixdown - Please Update Your Graphics Card Driver"

https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card At the moment, it does not appear to be known when the problem will

Movie Studio

46 answers, most recent on 1/28/2026

BEWARE Latest Nvidia GTX 591.44 Drivers

Greetings All, Installed the Nvidia graphics driver 591.44 (591.44-desktop-win10-win11-64bit-international-dch-whql) earlier today. Just tried to export a video and MS 2025 says "please update to latest graphics driver" (or words to that effect) and

Other products

7 answers, most recent on 4/21/2026

RE: Magic Audio & Music Lab is not finding my sound card

@WilliamJ-Drake Hi What is your computer speification, in particular the processor, graphics card/chipset the sound card Make/Model, please quote the make and models in full. If the sound card is an external USB sound device does it playback audio

Photostory

2 answers, most recent on 2/26/2026

[Solved] PS 2026 Uprade freezing

Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

@Michael-Banks1180 Hi Thanks for the clarification. Did you do a Restart not a Shutdown of the PC after the update? We need more information, which version of Video Pro X is installed, and what is the specification of your computer system, see this

Movie Studio

5 answers, most recent on 6/5/2026

RE: video deluxe - video export are setting stored anywhere ?

while waiting i updated my graphics driver and i am now working i think this happened before if you do not touch settings all works...change settings and somewhere we get a missmatch i updated drivers and did what i was doing before and the damn

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Tusk @CubeAce Put in a good graphics card now eg 4070-type and if your current computer doesn't perform as you like, you can use the new card in a new computer.

Movie Studio

7 answers, most recent on 2/20/2026

RE: Crashing in Windows 10

I had same issue and my pc is latest spec. Problem appears to be that, although spec says Nvidia recommended fo 4K, the software is not compatible with nvidia drivers an I had to disable the hardware acceleration and force it to use the intel

Video Pro X

4 answers, most recent on 5/28/2026

RE: Video Pro X17 stuck at "Initializing movie"

@wilkoryte Hi Try the following: Arrange the program interface as you want it to be Select Window, Windows arrangement, Save, give the layout a name and save it. Restart VPX. If the issue persists we need more information: Computer

Web Designer

6 answers, most recent on 9/18/2025

RE: I have the html files but not the XAR file

@burakrasit Hi If you are using Xara Web Designer then the project files have the .WEB file extension. The XAR file extension is from Xara Photo and Graphic Designer. John EBForum Moderator

Movie Studio

5 answers, most recent on 4/18/2026

RE: LOSS OF OF PLAY BACK BAR.

@Steve-Smith Hi Steve We need more information:- The specification of your computer system, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are

Movie Studio

2 answers, most recent on 1/20/2026

RE: VIDEO A MODIFIER AVEC LA FONCTION "Effets - couleur, contraste .....

@JeanLouis-WENDLING Hei What is your computer system specification?Please quote the full name of the processor and the graphics card/chipset installed. Google translate:- Bonjour, Quelles sont les caractéristiques de votre ordinateur ? Veuillez

Movie Studio

3 answers, most recent on 12/5/2025

RE: Video Deluxe 2026 Keeps Hanging

Thanks. I'm not technically au fait with the first part, but I glean from it that my system may not be man enough in terms of graphics... 😕 My PC was built for audio, to use in my home recording studio, so I didn't opt for a higher spec graphics

Movie Studio

4 answers, most recent on 8/22/2025

RE: Program fonts

@me_again It can't be impossible Andy. I have two programs that allow text and graphics to be scaled from 25-200% of whatever you have Windows set to. Does Magix still take on 'Feature Requests'? Ray.

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

Cannot install my software on a new machine - no response to ticket

[Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was