Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@paulmusicam Does your Internet browser block the download? When does it vanish? After the download has finished? Then it could be your antivirus or firewall software deleting the installer.

Other products

One answer, on 9/27/2025

RE: I can't find the link for Independence Free.

@Christopher-Burke Here is the download manager for the installer: http://dl03.magix.net/independence_softwaresuite_32_dlm.exe Here is the download manager for the library: http://dl03.magix.net/independence_freelibrary_dlm.exe Make sure you create

Audio Cleaning Lab

One answer, on 3/28/2026

Cannot install Magix Audio Cleanic 2014

Hello, I own MAGIX Audio Cleanic 2014 and I am trying to reinstall it on my current PC. However, the installer downloaded from my MAGIX account is an online setup tool, and it always stops during the download process. It seems unable to retrieve the

Other products

One answer, on 11/7/2025

[Closed] My Xara 3D Maker 7 has stopped working and i cannot download it as the

My Xara 3D Maker 7 has stopped working and i cannot download it as the page is not working

Music Maker

One answer, on 11/24/2025

[Closed] Download Manager Doesn't Work!

Hello, The Music Maker 2026 Premium Download Manager is completely non-functional on Windows 11, intel i7, Nvidia GeForce Graphics, 16gb ram, 6gb dedicated graphics + 400gb free SSD storage.The progress bar does not move, the remaining time is

Music Maker

8 answers, most recent on 12/30/2025

RE: Soundpool problem

@Tony-Kovac Hi, Have you used Music Maker before? In your image, I see one Soundpool that says Download. Did you download and install it? You show the image of the Store - that is not where you use Soundpools. Did you download and install everything

Movie Studio

4 answers, most recent on 11/4/2025

RE: I cannot download more video content from Magix Hub

This post on the Vegas forum explains the current situation https://www.vegascreativesoftware.info/us/forum/downloading-from-vegas-hub--150098/#ca944538

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —

Video Pro X

No answers, created on 8/14/2025

Help to download update 17.0.1.128

I click in the link of the update 17.0.1.128 for Movie Edit Pro Premier, but it doesn´t download it or guide me easily to it. Could you be so kind to guide me to download this update?

Video Pro X

2 answers, most recent on 3/30/2026

RE: [Closed] Vegas 23 VCRUNTIME140_1.dll - can't start

@Komaryt Try this thread on the VEGAS forum https://www.vegascreativesoftware.info/us/forum/warning-ms-visual-c-14-50-v145-kill-vegas-download-the-fix--150332/ But be quick as the Vegas forum is moving in a few days to a new home.

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Rick, the MKVs need access permission, the MP4s can be downloaded fine. Could you give us just one troublesome MKV.

Video Pro X

One answer, on 7/14/2025

[Closed] Want to update to Sony Vegas 22 - but download it on to a new computer

update download to new computer

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

Jeff, thanks for the help, much appreciated. Yes, I have disabled the antivirus and also the firewall. Strangely, the problem occurred when I downloaded the latest X version, which did download, except that the pictures were blacked out, only a few

Movie Studio

2 answers, most recent on 11/29/2025

RE: Download from Cloud Import Fails

Thanks, John. Yes, the files do end up in a similar folder for me, just intermittently. My current workaround is to close the program and restart it each time I want to download a stock media file. It works perfect the first time on a fresh start,

Movie Studio

5 answers, most recent on 2/14/2026

RE: [Closed] No My Products shown in my account

So I have 14 platnuim and want to download it on my new computer. I have the serial number but its not in my products in my account, only 13. I keep telling support this but its like talking to a fence post. They can't understand. I tried to

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

Did you download the video as 720p? If so how was the video upscaled/converted to 1920x1080 and was this conversion to Progressive (p) or Interlaced (i)? No, I downloaded them as 1080p. I downloaded them from YouTube. I'm assuming the uploader did

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

@beck3157 Hi Assuming you mean these Movement templates Did you download and install all the extra content which is available under Help, Free download...... ie: John EBForum Moderator

Movie Studio

2 answers, most recent on 8/7/2025

RE: [Solved] WRONG VERSION

@memos Hi, In the email that you received with the activation code, there are probably other things to download. Check that email to the bottom. As far as I know, there is no version of Video Deluxe called "Ultimate". Ultimate means that you get

Movie Studio

One answer, on 11/26/2025

RE: [Closed] Error Code: -14

@Tony-Wright First of all, this isn't the Vegas support from.That's at https://www.vegascreativesoftware.info Next, Error -14 means you enter a valid serial number into the wrong software. Try entering the serial number here, this will give you a

Movie Studio

5 answers, most recent on 6/27/2025

[Closed] Can't down load Movie Studio 14

Hi, I just purchased Movie Studio 14 and it won't download. It keeps saying to click here if download doesn't start, whcih I've been doing and it just takes me to a screen to log in again. How do I get it to download.

Music Maker

4 answers, most recent on 5/27/2026

[Solved] Unable to Access Loops Despite Having a Yearly Subscription

I had a monthly subscription for unlimited loops for years, but a few months ago I purchased Music Maker 2026 Premium, which comes with unlimited loops for a year. I downloaded the 2026 version (I had been using the 2024 version), and entered the

SOUND FORGE

2 answers, most recent on 5/5/2026

RE: Error code -14

@Rera53 Here you can check if the serial number actually applies to Sound Forge Pro 18: https://www.magix.com/int/support/my-service-center/product-downloads/ If not, then you can find the correct serial number in your customer account. When did you

SOUND FORGE

3 answers, most recent on 1/5/2026

RE: [Solved] SOUND FORGE Audio Studio 15 Steam Edition - Ozone 9 Plugins

As I recall Ozone Elements was only included with Sound Forge Pro 15, but I am not sure about the bungle or the Steam version. Sound Forge Audio Studio 17 is currently on sale directly from Magix which now includes Ozone Elements (11) as well as

Movie Studio

8 answers, most recent on 4/10/2026

RE: -14 error

@lighthope Enter your serial number here, the website will give you the correct program it should work with: https://www.magix.com/int/support/my-service-center/product-downloads/