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@M-J-S Hi . . . . Where are the proDAD VitaScene V5 Pro effects suite . . . . If you have not installed Vitascene the download and serial number are available as shown below. Also see this topic. . . . . I have three separate emails addresses

SOUND FORGE

18 answers, most recent on 11/9/2025

RE: Support Is Non-Existant

You could try the unofficial infoservice@magix.net email, but that may not help these days with SF support being turned over to the Vegas team. This is actually the email that I did get the response to. The email that said "You're gonna need to

Off topic

4 answers, most recent on 10/29/2025

RE: Tired of all the sales/upgrade emails from Magix

@NotACat @emmrecs Greetings Jeff, I rarely receive emails from Magix, though I do see quite regular "pop-ups" advertising their products It's the opposite for me (UK). I receive loads of sales based emails from Magix but I've not seen a pop-up for a

SOUND FORGE

9 answers, most recent on 10/16/2025

RE: Problem activating Sound Forge 9 using new method

@rick-a My guess is that your serial number is registered under your Sony customer account. Try entering the e-mail address and password you used when Sound Forge was still with Sony. They transferred all customer accounts and licenses to Magix

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: Sound Forge Pro 18 - can't change bit depth to 32

Microsoft Sound Mapper. I contacted Magix support a month ago using their support ticket form. I received an email saying some error occurred with the form and they asked me to resend all my information in an email (which I did). I haven't heard

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

Thanks for the posts everyone 🙂 I followed the link as provided by @PATIENT-X and a response was received from the BorisFX support team within an hour and provided another email address for Magix. I sent the email off and the response this time was

Off topic

10 answers, most recent on 2/6/2026

RE: Geen valideringscode ontvangen

@Etienne-Verstuyf HI When you purchased VDL 2026 Plus you will have received an confirmation email with the serial number, beginning with P3- for the software. Copy and Paste the whole serial number into the activation dialog and use the email

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

Hi Jeff, Invoices do not include serial numbers, only the missing order-confirmation email with download link/instructions do. No such conformation was received, only the email with a PDF of the paid invoice attached. For me it was an upgrade to

SOUND FORGE

6 answers, most recent on 7/30/2025

RE: No registration number after buying soundforge 18

@buddy-w Where did you buy the software from? If you bought it from the Magix.com online store, you should have gotten an order confirmation email to your email address with all serial numbers and download links. Please check your email inbox and

Off topic

5 answers, most recent on 2/22/2026

RE: please do not send me the every day messages of offers anymore! Thanks

I receive my daily Magix messages by email. Maybe Peter is the same as he doesn't say.

Music Maker

6 answers, most recent on 8/4/2025

RE: Help

@Toni-Banic HI Check your email for a confirmation of purchase, sometimes the email may end up in your spam folder, check there as well. Do note this is a user to user forum not Magix Support or Sales. If you have not received a confirmation email,

Other products

One answer, on 10/7/2025

[Closed] Revover Vegas Pro 13

I have a Vegas Pro 13 serial number registered to an email address I no longer have access to. How can I register this Vegas Pro 13 serial number to another email address?

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

I remember the days there was a dedicated email/link to sales, those were the days😀

SOUND FORGE

7 answers, most recent on 4/9/2026

RE: Ozone elements says serial # wrong

@Paul-Gaunt In addition to what @SP. has quite correctly written, please be aware that Sound Forge is now manufactured by BorisFX so all support requests should be directed to them. However, it is likely that the confirmation of purchase email you

Video Pro X

14 answers, most recent on 10/21/2025

RE: [Closed] Serial Number / Licenses

@Jesse-Boyland2330 Hi Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software? John EBForum Moderator

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

I had a system crash and had to reload win 11. I have my serial numbers for samplitude pro five and for sound Forge 12.6 but the email that was used for those serial numbers. I no longer have as it was from six years ago. In 2021 I thought I

SOUND FORGE

7 answers, most recent on 11/12/2025

RE: Sound Forge 17

The contact email infoservice@magix.net is no longer working.

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

I can’t activate it! They tell me: “The coupon is invalid, please enter the correct number from the email.” But I’m not typing it manually, so there’s no chance of a mistake — I’m copying it directly from the email!And I cleared the cache as well!

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

Hi @fbc.dunn. the iZotope activation codes should be in the same email as the Sound Forge activation serial code. The iZ plug-ins need to be activated though iZotope. It you did not get any email from Magix, check your spam/junk folders. Otherwise,

Video Pro X

2 answers, most recent on 12/27/2025

RE: [Solved] Can not install additional components - extra content.

@artur83 Hi You cannot install the Extra contents because they already installed, see your second image. For 3rd Party add- ons, the email with your order confirmation and serial number may contain links to download and install, or under the Effects

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Anyone knows if I would get answers today? Still only silence today, no emails, no response.What is happening with MAGIX? ???

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@CARPINETI-ALESSANDRO Remove your personal information immediately before someone steals it! This means Numero di serie, email address, and order numbers.