• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham @CubeAce @me_again @johnebaker @AAProds I downloaded the MKV file, but couldn't play it through the VDL2026 timeline. I received this error message: I use Shutter Encoder (64-bit portable version) as my conversion program. I've converted
• ACID

  15 answers, most recent on 12/19/2024

  RE: 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄
  @Forever-Season Ok. Maybe a plugin crashes the scan. There are audio_plugin_scan_server exe files in the Acid program folder. Maybe move them temporarily to another location. If I remember it correctly Acid will then throw an error message and not
• SOUND FORGE

  6 answers, most recent on 7/31/2025

  RE: sound forge 17 wont open
  Thanks @SP. Here is what is coming up when I pull up the crash reports. I have emailed tech support but I haven't heard back yet. I appreciate any incite you have into this. @rraud I appreciate your tips as well, I had actually seen your tip on
• Music Maker

  One answer, on 2/9/2025

  RE: I cannot access what I paid for
  @Bryan-McMillan Hi and welcome to the forum. . . . . I have followed the steps but still cannot access Magix Music Maker . . . . We need more information to help diagnose the issue(s) you are having: The specification of your computer system
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  @JANET-NICOLAS Hi . . . . The other is that I have "missing files" . . . . Assuming you are getting an error message like this: Click the Folder button and browse to the location where the file(s), you may have to do this one by one as the file
• Music Maker

  30 answers, most recent on 4/9/2025

  Need help fixing magix..am losing hope
  Iv'e had magix since October 2021, and I have updated it through to July 2025. However I have run into a problem that is causing me to resent this program despite me telling everyone how great it was when I started. It all started on January 25th
• Music Maker

  30 answers, most recent on 4/9/2025

  RE: Need help fixing magix..am losing hope
  Malawarebytes.. Iv'e had it for 14years also.. I spoke too soon. Magix 2024 Crashed. Guess that's it.. This wasn't an issue like I said until I uploaded that song..Litterally after I made it into a mp3 directly from the magix program. Magix crashed
• Movie Studio

  5 answers, most recent on 7/3/2025

  RE: 2nd try AI Media Management in Video Deluxe
  @bjtap Hi . . . . Many inaccurate classifications . . . . Agreed. The reset AI Classification option is under File, Settings, Default values, this removes all Classification entries. initial testing suggests there is no way of editing the
• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  Hi John, Same issue- MMM crashes after a couple minutes with error report MuMa. PC dets - Z590 MB, I5-11 cpu, RTX3060 gpu, 16GB ram, windows 10 OS, 1TB storage. 3 drivers - NVIDIA High Definition Audio, NVIDIA Virtual Audio device (Wave Extensible)
• Music Maker

  30 answers, most recent on 4/9/2025

  RE: Need help fixing magix..am losing hope
  updating..magix has crashed again this time with this error: I have messaged Magix support, if they have no clue I am uninstalling.At least I now got new a new pair of headphones and usb audio controller. Faulting application name:
• Movie Studio

  6 answers, most recent on 12/4/2024

  RE: Custom Buttons on BluRay Menus Throw Errors on Menu Encode
  Sorry to say that suggesting I get out of print software and then not really addressing my post is not very helpful. I am in the midst of trying to hack my custom buttons into a copy of a default template since the very act of adding a button makes
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  @Vincent-OBrien Hi Can you clarify the following please: . . . Magix Studio 23 . . . . Do you mean Movie Studio v23.x.x.x ie Movie Studio 2024, or Movie Studio 2023 ie v22.x.x.x ? . . . . . I am using a Dell Desktop with Intel Core I5 . . . We need
• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Closed] Crash Log does not open
  @Can-Dive Hi, You are missing the point of the exercise. As per the OP, I need someone to confirm that in VPX16 they cannot open the Crash Log. To test this, one needs to crash the system first. Sorry, I forgot to mention that I did try it, it
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  Thank you john for the suggestion. I exported a file as suggested and I was able to export it as H.264, on the 'edit' screen, importing that file back into MMS 2024 still throws up the same message in the 'burn' screen. I was also able to export via
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @CubeAce @Gid Thanks for your feedback. @Gid because you don't play games, I investigated further and resolved my issue. The error had nothing to do with games but the settings on my Lenovo Legion laptop. There are a number of Hybrid GPU settings on
• Audio Cleaning Lab

  No answers, created on 1/27/2025

  Is it worth reporting problems with Audio Cleaning Lab 4?
  I am struggling hard to love the program. So far all I get is error messages or features that don't work how I'd like. It's coming across not so much like a program with bugs as a collection of bugs with added programming to hold them loosely
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  @Bernardo-Sala Hi . . . . I get an error but it keeps installing . . . . Did you change the location where the effect is installed, it should be in the folderC:\Program Files\proDAD\Vitascene-5.0 ? If not then close the video editor, uninstall
• Movie Studio

  2 answers, most recent on 12/11/2024

  RE: Error Code: No Valid Bouncing Range
  @Sang-Oh, @AAProds Hi . . . . . Error Code: No Valid Bouncing Range . . . . The error message would suggest you are using Vegas Pro or Vegas Movie Studio 17 or earlier, in which case you have posted in the wrong forum. At the bottom of this page
• Video Pro X

  16 answers, most recent on 3/27/2025

  [Solved] VPX16 Shot Match - How to (Help?!)
  Luckily I have the MMS 2024 version of Shot Match to understand its concept. If I only had VPX16, I would have been completely lost! Note: VPX Shot Match is an enhanced version to MMS Shot Match - it has a very different interface and workflow. MMS
• Music Maker

  12 answers, most recent on 11/29/2024

  RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  @The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system. To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows
• Movie Studio

  18 answers, most recent on 11/30/2024

  RE: MPEG-4 codec problem
  @JeromeJ-McIntosh Hi From the error message it looks like you are using One-Drive as your main Documents storage area. Movie Studio creates temporary and auto backup files which are written to the Magix folder in your Documents folder, however it
• SOUND FORGE

  10 answers, most recent on 10/11/2025

  RE: MP3 files skipping / glitching when opened ...
  @Bill-Fike If I understood you correctly, this also happens with pure WAV files? That's odd. You can try to reset the program settings under the File menu. But I'm not sure this will help, because it happens both in Sound Forge Pro 16 and Sound
• Photostory

  30 answers, most recent on 2/25/2025

  RE: How To Add Audio To Photostory Deluxe 2021 Slideshow
  Thanks. Purely through trial and error I was able to import a musical track. Are you familiar with Photostory Easy? That is my only other experience with a slideshow builder. It was phenomenal and did everything I want to do. But it is no longer
• SOUND FORGE

  74 answers, most recent on 2/21/2025

  RE: SFPro continually crashes - versions 14-18
  Extra Information   File:                C:\Users\Steve Marshall\AppData\Local\MAGIX\SOUND FORGE Pro\18\dx_grovel_x64.log   File:                C:\Users\Steve Marshall\AppData\Local\MAGIX\SOUND FORGE Pro\18\vst_grovel.log Problem Description