Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Neoblu63 this issue is still not fixed as of 12:12am Eastern Standard Time. US That is the early hours of the morning in Germany so no real surprise that the problem is not yet fixed. As I write this it's mid-morning in Germany so, hopefully, the

ACID

5 answers, most recent on 4/3/2026

ACID Pro will not launch

I have been trying to install ACID Pro on a new desktop, and it will not launch after I register it. I have already deactivated it on my previous computer.

Web Designer

8 answers, most recent on 4/4/2026

RE: I designed a website using Xara Web Designer Premium

@andrew-s3504 Hi In addition to @emmrecs comment re Xara, please do not resurrect old topics, this one is 5 yrs old, and the OP has not logged in since. John EBForum Moderator

SOUND FORGE

4 answers, most recent on 9/20/2025

[Solved] Soundforge Pro 18 automatically changing the sound of my files

Please help! I've been using old versions of Soundforge for many years (up to Soundforge 11) to record DJ mixes and convert cassette mixtapes to mp3. Absolutely love the product and it's always done everything I wanted and more. I recently purchased

Samplitude

2 answers, most recent on 5/19/2026

RE: ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.

@richard-felisko Hi I have removed your order number and Customer number, this is a public forum, not Magix Support, and you should not post confidential information such as Order, Customer numbers and other information such as Serial numbers and

SOUND FORGE

One answer, on 2/26/2026

Sound Forge 17 will not launch

I have been trying to install Sound Forge 17 on a new desktop, and it will not launch after I register it. I have already deactivated it on my previous computer.

SOUND FORGE

One answer, on 4/27/2026

Sound Forge 9.0 reg not working on a new PC

I'm setting up a new PC and want to re-use SoundForge 9.0 and the registration links do not work. How can I get it working on my new PC? Thanks. The serial number is . . .

Music Maker

15 answers, most recent on 3/28/2026

RE: Music Maker update 32.1.0.17

@Dommer Hi Dom This issue has been going on for several days now, we have no information on what the issue is or is being looked into, fortunately is does not stop Music Maker and, for the most part usable, running. So far I have not found any

Off topic

One answer, on 10/22/2025

can not buy from our country?!

Please do not send to my mail any more of your offer - when I try to pay, I am canceled because you can not sell to our country (Slovenia). Thanks

Off topic

159 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

SO IM NOT THE ONLY ONE HAK

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

So if I do not wish (for whatever reasons) to purchase an upgrade then I can no longer use the software I originally purchased? I am not wanting or expecting support I would just like to continue using the software I purchased and paid for or does

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

@SP. Thank You for your reply. What's frustrating is that I only have ONE email address registered with Vegas, so I truly do not understand the reason for the Error message. And you're right, I have sent Customer Support THREE emails over the course

Movie Studio

10 answers, most recent on 5/23/2026

RE: Video Deluxe 2026 premium

I get the following: "installation source for this product is not available" Error 1612"File Path C:\Users\Dai\App\Data\Local\Temp\mgxd4z10aoz\product\Video_deluxe_2026_Plus_setup_x64.ms_I can't find this on my C:Also have "code execution could

Video Pro X

One answer, on 4/15/2026

[Closed] composite mode is completely stuck on Alpha

Not sure what to do here. It's stuck on Alpha. It was working last week. Now it's not. I've reset. Tried the parent/child composition. Reset the window arrangement. Run as admin. checked the text cursor. No luck. Using Vegas Pro 22. Windows 11.

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

my screens don't look like yours. The camera settings seems to include Magix in the desktop apps portion, which is different than the first sesction. The separate microphone settings does not include Magix, it does not appear in the list which

Movie Studio

6 answers, most recent on 2/1/2026

RE: Video Deluxe 2026 Could Not Find a Part of the Program

@Scott-Wright Scott, FYI, has happened before: https://www.magix.info/us/forum/message-could-not-find-a-part-of-the-program-please-install-again--1351321/ and by the looks, not resolved. I am able to open old projects, and i have the 316 patch

SOUND FORGE

9 answers, most recent on 10/16/2025

[Solved] Problem activating Sound Forge 9 using new method

I've been trying to activate Sound Forge Pro 9 on a new computer. I've been using this version for many years and while I've also bought Sound Forge Pro 16 and 18 I prefer version 9 for some things. It's quicker to select sections of audio between

Movie Studio

3 answers, most recent on 4/28/2026

cannot burn dvd+R

I have done this plenty times, now tried everything will not burn

Other products

4 answers, most recent on 3/9/2026

RE: Movie Delux 2026 Feedback button goes to Patches, not to feedback area

@Survey123Jedi As an end user, I thought it was for our feedback to you Please remember these are user to user forums , not a contact for any Magix staff and we are all fellow-users, not Magix employees. JeffForum Moderator

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@browj2 I think that we established when it first came out, that the new Screen Capture Mode in Magix Capture did not and could not capture audio. John, yes, sorry, I was referring to the screen recorder on the red button. I see that the spinning

SOUND FORGE

One answer, on 11/22/2025

my soung forge not be activate

I have a problem with installing my version of Sound Forge 9, the program does not want to activate even though I have the appropriate key

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Re-installing the latest v14 did not work. I'll now work on the specification of the computer system.

Movie Studio

13 answers, most recent on 3/21/2026

RE: MAGIX Video deluxe 2026 Premium - time line list

@spuddy13 , VDLX do not export EDL so no TL info is available.

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

@Christiaan-Deliaert Nobody here knows. We are all users like you and not Magix employees.