Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Jesse-Boyland2330 Hi Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software? John EBForum Moderator

SOUND FORGE

6 answers, most recent on 10/13/2025

RE: Can anyone help me make a Sound Forge script?

@Dan-Hicks LLMs like ChatGPT hallucinate APIs that don't exist. That's why you get error messages. It's possible to script this in SoundForge but ChatGPT doesn't have enough code examples in it's training data to generate something working.

Other products

One answer, on 4/3/2026

[Closed] Serial Number Registered By Another User

Hey so I'm just trying to activate Sony Vegas Pro 21. I just reinstalled Windows. Normally when I try to login it lets me deactivate one of my PC's so I can activate this one. But I've never seen this error before. I'm using the same Serial number

Other products

One answer, on 8/28/2025

[Closed] VP v. 22, Build 93. Won't upgrade to 250 cuz "unexpected error." Win10

Vegas Pro 22 will not update from 22.0.0.93 to 22.0.0.250. Dell Windows 10, always worked before.

Movie Studio

10 answers, most recent on 11/9/2025

RE: program crash trying to extract audio to txt file for use as sub title

@spuddy13 Hi Brian SRT files are for direct import when uploading video, the srt is uploaded separately, to YouTube and Vimeo. Video deluxe cannot import srt files and create the titles. If the final video is going to be uploaded to YouTube see this

Rescue Your Videotapes!

2 answers, most recent on 7/10/2025

RE: [Closed] veg files wont open, message says no valid license (used for years)

@Rick-Roughen 4. SOFTWARE NOT ACTIVATED YET If you get the message "Error code: -59... An error occurred starting VEGAS Pro. There is no license to use this software.", the software has not been activated. You need to be connected to the internet

Samplitude

2 answers, most recent on 5/19/2026

ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.

CUSTOMER ORDER removed by Moderator ORDER removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or

Movie Studio

8 answers, most recent on 4/10/2026

RE: -14 error

@lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@James-Hoare Welcome to the Magix user to user forums. Which version of Movie Studio do you have? Which version of Windows? I've never seen that specific wording in an error message which leads me to ask about the version of Movie Studio you

SOUND FORGE

10 answers, most recent on 12/5/2025

Error Code 24. Just bought and installed.

Hi. When I enter the serial no that i received from you, it takes a couple of seconds, and then I receive this. The serial no in my email is P3-58871xxxxx-xxxxx-xxxxx-xxxxx. Can I get a new serial no? Best

Music Maker

13 answers, most recent on 10/21/2025

RE: 2024 2025 2026 none of them work and support are ignoring my tickets

@pete-thomas What does "froze" mean? Very slow user interface? Try disabling the Text-Cursor-Indicator in the Windows Accessibility settings. If you can no longer open Music Maker delete the musicmaker.ini file which stores the program settings.

SOUND FORGE

6 answers, most recent on 10/1/2025

RE: Vinyl record and restore

@Greg-Gordon We need much more info. Which directory are you trying to save to? Which file format? How many audio channels? Which version of Sound Forge do you have: Pro or Audio Studio? Can you upload screenshots of the error message and your

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

Audio Cleaning Lab 4 is no longer available on Amazon. Actually I have been able to fully install ACL 10. Acl 15 almost completely installs after it tries and tries to read the CD. By importing files from an image of my old computer, it finally

Video Pro X

4 answers, most recent on 8/15/2025

Reset programme settings to default. How to reinstall after restart.

Reset programme settings to default Video Pro X 16 Latest Updated version. Windows 11 I had an error generated that there was a codec issue when rendering in HEVC format. The same error was given for the MPEG4 output format. The suggested fix by the

Audio Cleaning Lab

12 answers, most recent on 7/21/2025

Audio Cleaning Lab 4 "Error While Writing Noise Sample File"

Reported this through support [Ticket# Removed by Moderator] on 25 June 2025 and chased again on 7 July and still no response. Is Magix support no longer active? For any presets in Audio Cleaning Lab which use the DeNoiser, this error comes up. I

SOUND FORGE

6 answers, most recent on 3/14/2026

RE: Missing dll file

Hi and thanks for your quick reply. I've just bought Soundforge Audio Cleaning Lab4. It won't launch and I get the error message 'mfc140u.dll was not found'. I've done some more research and it looks as though the problem is to do with a missing dll

Movie Studio

12 answers, most recent on 11/15/2025

RE: Speech to text

@JRH Hi How odd ! Are there loud background noises and/or do the speakers have strong accents/dialects ? I have tested a video with noisy intermittent drilling in the background and the Text To Speech isolated the speech with no errors. John EB

Movie Studio

No answers, created on 10/29/2025

install 2026 impossible

Impossible d'installer 2026 message d'erreur MAGIX Video deluxe 2026 Plus Date: 28/10/2025 19:34:04 Error ID: 19D77275873B40E384C43E72ABD2D98D MAGIX Support

ACID

5 answers, most recent on 4/3/2026

RE: ACID Pro will not launch

@G.K.G. Both error reports show the problem is in ntdll.dll. This is a core Windows file. Please do a search in the forums for "ntdll.dll" and check the offered solutions to this problem. In addition, are you aware that both ACID Pro and Sound Forge

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

OK, so here's what I've done: 1) in SF18, enabled Legacy MP3 encoder 2) opened a pristine 192 kbps audiobook file that was edited a year ago by someone else 3) selected 1 minute of audio, played it through — no errors 4) ran Trim/Crop just to cut

Movie Studio

14 answers, most recent on 11/15/2025

RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem

OK, I believe I have completed what you stated. i installed Revo. I deleted webroot software, the MAGIX deluxe and all associated with it. Restarted the laptop, re-installed MAGIX, this time it did not want to abort when trying to upload. (MAGIX

SOUND FORGE

3 answers, most recent on 1/20/2026

RE: My Audiostudio16 all of a sudden failed to record.

Thanks rraud, I'll try your suggestions. I sent the error msg attached to Magix, but haven't heard back yet. And I can't do the 'File> Reset' tool because program won't launch. I'll try your other options. .

Audio Cleaning Lab

2 answers, most recent on 8/16/2025

Error message when attempting to play back a music file

I have Audio Cleaning Lab 2013 installed on my Windows 7 machine and recently this error message popped up while attempting to listen to a music file: "The wave shape device: speakers / headphones Realtek cannot be opened for playback. Reason?

Video Pro X

2 answers, most recent on 3/30/2026

[Closed] Vegas 23 VCRUNTIME140_1.dll - can't start

Hi! I was using V23 Build 356 in saturday and everything works great. After I finish movie I just turned off PC and didn't used it until now.Now I have VCRUNTIME140_1.dll error when I try to start V23. I uninstall all Microsoft Visual C++