• Off topic

  7 answers, most recent on 6/8/2026

  [Solved] Magix canceled my subscription after accepting my payment.
  Title summarizes the issue. Magix has canceled my subscription for SoundForge Pro after accepting my payment. This has two serious problems: I can't change or renew my subscription because Magix website insists that my serial number is used by the
• Music Maker

  4 answers, most recent on 1/8/2026

  RE: [Solved] Probleme saisie n° de serie
  @Philippe-LeBannier Si vous saisissez le numéro de série ici, vous obtiendrez le programme correspondant sous forme de lien de téléchargement : https://www.magix.com/fr/assistance-technique/mon-service-center/telechargements-de-produits/     If you
• Music Maker

  One answer, on 12/6/2025

  [Solved] Registration has deactivated
  I received a Music Maker EDM Edition through Humble Bundle, which I registered on 02/11/2025 according to my MAGIX Service Center. When I open Music Maker and log in, it asks me to upgrade from Music Maker Free, even though I have the full
• Photostory

  3 answers, most recent on 6/8/2026

  RE: [Solved] can't find activation code
  Visit www.magix.com and click the persona icon on the top right to get to the Service Center. Login with the email address you used using the product years ago and you'll find it then in the "My products" section.
• MAGIX

  No answers, created on 4/15/2026

  Maintenance ProducerPlanet.com, InAppShop & LoopsUnlimited
  On April 15, 2026, maintenance work is being carried out to migrate the database behind the mentioned services. As a result, there will be limitations in service availability. Edit: Maintenance work finished
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @emmrecs Hi Jeff, CoPilot wins the day! Method 1 — Disable the Windows MIDI Service (most effective) This forces Windows to fall back to the legacy MIDI system that M‑Audio drivers expect. Steps: Press Win + R Type: services.msc Look for one of
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  RE: Error code -14
  @Rera53 Here you can check if the serial number actually applies to Sound Forge Pro 18: https://www.magix.com/int/support/my-service-center/product-downloads/ If not, then you can find the correct serial number in your customer account. When did you
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Also, the MAGIX Service Center website - https://www.magix.com/de/support/mein-service-center/ - is in German, which I don't understand. (Very frustrated to not be able to use a program I have purchased!)
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @AJenn Ok, interesting. Thanks for your follow-up response. 👍 Of course, I don't know what helped in your case. Could be the registry cleaning or the MIDI 2 service deactivation. If the problem occurs again, it is quite possible that automatic
• Off topic

  160 answers, most recent 32 minutes ago

  RE: Magix support has not responded to support tickets for months
  I have just done a google search to find out who is hosting Magix, and found this: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services, replacing their legacy, in-house hosting, which was permanently shut
• MAGIX

  10 answers, most recent on 3/30/2026

  Service Status: Loops Unlimited #Solved
  We are currently experiencing lingering effects from an outage with one of our cloud providers.Although we successfully restored or migrated many services over the weekend, there are still ongoing issues with the subscription management for Loops
• Movie Studio

  3 answers, most recent on 5/15/2026

  Magix Hub Speech services
  thought i would ask in here before i go hunting elsewhere people in my family & friends group love my creations with MAGIX Video deluxe 2026 Premium but they do not like my a.i. voice choice 😒 is there any way i could digitise my own voice
• Photostory

  No answers, created on 5/28/2026

  Voucher credit
  Where and how can I use my credits for voucher hub services. I assumed it was for like additional backgrounds, transitions etc.
• Movie Studio

  7 answers, most recent on 1/14/2026

  RE: [Closed] why does FABS.exe need to run
  You are right, and I have this problem too. Unlikely that Magix (now BorisFX) is going to do anything about it though. Still, the option to 'disable service on startup' in services.msc would be appreciated, as it would be preferential to only have
• Off topic

  160 answers, most recent 32 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services . . . . This is completely off topic and relates to the Web Hosting services that Magix and Xara provided for users of
• Music Maker

  One answer, on 3/19/2026

  RE: unlimited loop subscription
  @Justin-Potter The cloud provider went down. See here: https://www.magix.info/us/forum/service-status-loops-unlimited--1352683/
• Off topic

  160 answers, most recent 32 minutes ago

  RE: Magix support has not responded to support tickets for months
  Despite sending the information I sent previously using the same case number, I am being told there is insufficient information. Awful customer service.
• Music Maker

  No answers, created on 1/13/2026

  VST plugin missing file "com.files.base/config/automation_1_1_0.lua"
  After much longer than really should be required to fix something that shouldn't be shipped broken, I tracked the issue with one of my VSTs by finding its log: Vita Version 2.6.0.34 Windows 64 bit01:44:37:216 (error)      
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Enter your serial number here, the website will give you the correct program it should work with: https://www.magix.com/int/support/my-service-center/product-downloads/
• SOUND FORGE

  4 answers, most recent on 11/29/2025

  RE: "RENEW THE UPDATE SERVICE" - Is there any way to get rid of this popup
  The insistent Update pop up every time I close Sound Forge Audio Studio 15 has been an annoyance for years.Today I found the way to stop it. (CHAT GPT found it.) Disable Service_rel_u_x64_vc16.exe Rename this file to 'disabled' "C:\Program
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck,Rob
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: Background app from Magix
  @browj2 Thanks for your succinct explanation John. I also have Photo Manager installed and it was installed in 2022 on my new computer. What makes it load? It was loading at startup via Services - Automatic (Delayed Start). I must admit I've often
• Movie Studio

  One answer, on 1/11/2026

  I cannot MAGIX TTS services.
  To use the TTS text-to-speech conversion feature, I purchased the AI Speech to Text Refill 150 by redeeming a voucher.When I open Text to Speech from the hub, it shows the message: 'A valid subscription or product with a hub quota is required to use
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  ok I found the service center and ran into this issue