Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Last week I purchased the listed program and incorrectly entered the wrong email address. Support staff was able to rectify that challenge and I received an email with the details on downloading the program with serial number, etc. However, after I

Audio Cleaning Lab

14 answers, most recent on 1/27/2025

RE: "Import for file type 101 is not possible" errors

@dave-b3271 Alternatively, you can use the 32 Bit version of SFACL 4. The error will not appear there. Alas, while this may be true it's hard to find when, on running the program, I get the error: The program could not be started. It's possible

Music Maker

10 answers, most recent on 10/19/2025

[Solved] File suddenly will not open!

I had almost completed a song I've been working on using my Music Maker 2020 Plus Edition program, and after simply restarting my computer one day now I suddenly cannot open that file! I constantly get an error message saying "File C:// ... etc.

Music Maker

13 answers, most recent on 10/21/2025

RE: 2024 2025 2026 none of them work and support are ignoring my tickets

@pete-thomas What does "froze" mean? Very slow user interface? Try disabling the Text-Cursor-Indicator in the Windows Accessibility settings. If you can no longer open Music Maker delete the musicmaker.ini file which stores the program settings.

Movie Studio

2 answers, most recent on 2/14/2025

[Solved] Adding a voice-over does not work

When I press the red audio record button, the Movie Studio 2025 Platinum crashes with the error message "KERNELBASE.dll" with a string of addresses, etc. The program will input the recorded audio from the camera source but I cannot add any extra

ACID

5 answers, most recent on 6/15/2025

RE: Error x8004e204 (Izotope Neutron 4)

@elbe63 Hi . . . . So, that used to work... now all it says is Error x8004e204 (message missing) . . . . Given that the program was working, then suddenly starts failing with a Windows error code would suggest there has been a Windows update which

ACID

13 answers, most recent on 12/31/2024

My Acid 11 Error code 14

I can not access my ACID program. VEGAS program works well. The serial numbers check well. Code 14 is blocking my use of the program.

ACID

2 answers, most recent on 8/31/2025

RE: Magix Independence Pro Suite Activation Error Code: -1

@Flavius_Guy Hi Error code -1 means the program cannot connect to Internet for registration, or if you had a previous installation of Independence, it is registered with a different email address that does not match the current email address. John

ACID

12 answers, most recent on 1/31/2025

Loops and songs and error message

Trying to add loops and song to my acid project but I cant find the loops and song that came with the acid program. I am also getting an error message saying invalid serial number and Im using the one given to me at purchase

SOUND FORGE

One answer, on 2/28/2025

RE: SoundForege 14 Steam edition Error Code -59

@Lee-ChanHee Hi The error code should have a descrition of the error when posting please give the full error message or a screenshot of the error message dialog box. Error code -59 usually means the program folder may be damaged, see this Support

Rescue Your Videotapes!

4 answers, most recent on 9/23/2025

Video easy Video Saver 8

I have windows 11 64 bit. Im trying to save some VHS videos from my panasonic video. im not getting any image nor sound.In device manage i can see error code 39ChatGPT is saying there's problem with some files. I've reinstalled the program like 3

ACID

10 answers, most recent on 9/9/2024

RE: acid music has stopped working

This error appears when I open a project uploaded by someone on the Internet. When I run for 2 seconds this error appears But the program works fine without the project.

Music Maker

8 answers, most recent on 5/27/2024

[Solved] The program gets stuck while recording audio

i, I have Music Maker v: 32.1.0.18, Win10 + PreSonus AudioBOX usb96 sound card Audio recording doesn't work, after enabling the microphone it does. On the 2nd day it stopped recording again, after 3 hours of setup it did again. From day 3, the

Samplitude

3 answers, most recent on 11/1/2023

[Solved] Samplitude 11 Producer won't open

I know that it's an old program but I need it to open so that I can access songs. I see the following error message. "The program could not be started. It's possible that the installation folder is damaged. Reinstalling the program could remedy the

Movie Studio

29 answers, most recent on 5/10/2025

RE: MAGIX Movie Studio 2025 Suite will not open after installing

Drivers are up to date. No error message because the program crashes before fully loading. Gives me the option to send crash log to Magix which I have done. Have to use task manager to exit.

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Tusk Hi . . . . Here's the crash reports, hardware error, that seems pretty definitive that it's the card . . . . Unfortunately not, that report tells us the error is with Windows WindowsWcpOtherFailure3 would suggest the issue is with a Windows

SOUND FORGE

One answer, on 7/1/2025

Sound Forge Audio Studio 17 won't reinstall on my Windows 11 computer

Recently had to reset my computer which deleted all apps. Now trying to reinstall the program. Error msg says: Voucher code invalid or already used. The code is valid and I don't understand the part about it being already used. Need help.

Movie Studio

7 answers, most recent on 11/10/2024

RE: Program will not run.

@George-Moore Welcome to the Magix users forums. You have posted two screenshots (thank you for them, by the way!) but they seem to be suggesting two different problems? One suggests there is a problem updating Movie Edit Pro Premium, which is now a

Music Maker

5 answers, most recent on 1/26/2025

[Solved] String Ensemble, Drum Kit and Vita Sampler not loading!

I recently did a full uninstall and reinstall of the program, using my Music Maker 2020 Plus Edition disc as the start up, and then subsequently running all updates. However, I now have found that the Drum Kit, Vita Sampler and String Ensemble are

SOUND FORGE

6 answers, most recent on 2/7/2025

Error opening the program

Every time I open my sound forge 18 it asks to ACTIVATE AND REGISTER, I do it, it opens normally, if I close and open it again it asks to register again, can you help me?

Music Maker

11 answers, most recent on 1/28/2025

RE: [Resolved] Getting error 1603 during installation

@davidr1 Hi If you are running McAffee I agree with @SP.'s comment. Assuming you mean you are getting the same Error code: 1603, the error code means the run permissions, or Temp folder access permissions, are incorrect. This can be caused by a

Audio Cleaning Lab

2 answers, most recent on 8/16/2025

Error message when attempting to play back a music file

I have Audio Cleaning Lab 2013 installed on my Windows 7 machine and recently this error message popped up while attempting to listen to a music file: "The wave shape device: speakers / headphones Realtek cannot be opened for playback. Reason?

Photostory

3 answers, most recent on 10/17/2023

[Solved] After upgrade was installed I got an error message

I purchased an upgrade to my MAGIX program on October 15, 2023. My registration was accepted. On October 16 I successfully downloaded the software to my PC. When I tried to open the program I successfully entered my serial number but when I tried to

Movie Studio

14 answers, most recent on 9/8/2025

RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

I have some good news.I managed to get the software to crash without crashing. I had a crash error message, but the program resumed, and now I can interact with the interface.Just a few notes here.When I reinstalled everything, I reinstalled