• Movie Studio

  50 answers, most recent on 4/24/2020

  RE: Is my result a typical benchmark? (UHD 630 HW encode)
  @Craigster You are asking some useful questions. Please see my results in this page of this topic:- https://www.magix.info/us/forum/36-hours-of-testing-mep-premier-settings-for-playback-and-export--1241169/ If primarily using and rendering in
• Movie Studio

  14 answers, most recent on 4/22/2020

  RE: Licence Payment to retain Full Features?
  @jonboy834 Hi . . . . purchased MEP Plus on April 1, 2020 - which would include automatic updates for ONE YEAR? so why would they be asking me for a Fee? . . . . Can you post a screen shot of the message you are getting. When and are there any prior
• Other products

  7 answers, most recent on 4/21/2020

  need help with 2 issues
  Greetings, I purchased MAGIX Video Sound Cleaning Lab two days ago on April 8th. I purchased this product primarily to fix the audio on an hour-and-a-half video where the speech part of the audio track is SEVERELY muffled and hard to understand. 
• Web Designer

  7 answers, most recent on 4/8/2020

  RE: Xara Web Designer Premium version 16.
  @KurtLind-Joergensen Hi This occurs if the Subscription Update Service has expired and you have not renewed it. Existing sites continue to work and cam be edited and published, however there is no access to the online gallery to add new features to
• Web Designer

  No answers, created on 3/15/2020

  Update Service Web Designer Premium
  xara Web Designer Premium I am using verison 16.3.0.57723 DL x64 Oct 25 2019 Update Service Code 4303 KA4 It has wiped out my side panel Gallery access and I see it is already enabled in Utilities/Galleries/page and layer galleries. I do not have a
• Other products

  One answer, on 3/11/2020

  MAGIX Connect - Periodic Lag Spike (10 seconds)
  Basically, after a long period of trouble-shooting for what was causing high latency between my PC and my Router (but not other devices in the house) I found that MAGIX Connect's background service (presumably checking for updates) causes lag spikes
• Movie Studio

  No answers, created on 3/9/2020

  MEP 2020 Phoning Home a lot?
  I've had MEP 2020 Plus (have I been calling it "Pro?") installed for a week now. I know, from my old MEP days, that, starting with 2015 or 2106, you had to activate MEP online. And a one time activation of codecs. So when the pop ups from my
• Other products

  5 answers, most recent on 1/7/2020

  RE: photo book
  @shakuni-m @emmrecs I'm still grinning. Actually, this was in PhotoManager 12 and the manual states the following: "Digital is good, but holding something in your hands is even better. For this reason, you should be able to quickly get your hands on
• Photostory

  3 answers, most recent on 1/7/2020

  RE: Missing Project Wizard
  @Heich Welcome to the Magix forums. You say the update you received was to 19.0.2.35 but the latest version is actually 19.0.2.36 so I wonder whether there is actually a further update available to you to download, assuming your Update Service is
• Photostory

  20 answers, most recent on 12/16/2019

  RE: Trouble with Photostory
  @craigjhowe Are you saying the Update you mentioned in your original question was actually an update to Photostory? I rather think that other users may have assumed the same thing as I did, that the update was actually to Windows itself. When you
• Movie Studio

  9 answers, most recent on 12/10/2020

  [Closed] AMAZING! A company with no Real Live People to ask a question of!
  . . . at least from what one can determine from investigating the "Technical Support" page(s) of get-lost-here-in-endless-on-line-FAQ-and-whatever-none-of-which-addresses-a-most-simple-and-basic-question! Windows 7 PC 1. Purchased Movie Pro Edit
• Music Maker

  2 answers, most recent on 11/22/2019

  export options gone after windows upgrade
  hi ive been using magix music maker premium 2014 for years recently upgraded to windows 10 now my export options mp3,wav ect are greyed out and says activate mp3 decoder but when i choose restore activation it asks for an order number ive never had
• Web Designer

  8 answers, most recent on 11/15/2019

  RE: Design Gallery Missing
  @rick-vloet Hi and welcome to the forum. Assuming this is not a new install, do you mean: Local Design Gallery - have this been minimised and is now parked on the right edge of the program pane as shown belowOr  Online Content Catalog is not
• Web Designer

  12 answers, most recent on 12/5/2019

  RE: XARA Web Designer Premium Version 16
  I converted the file to MP4 and used the MP4 Fast Start, but I was not allowed to drag the file to the website. It said it was incompatible. Hi, What do you mean by "drag the file to the website?" Do you mean dragging onto the page of the site that
• Samplitude

  2 answers, most recent on 11/6/2019

  RE: HOW TO REGISTER MY SOFTWARE?
  Hi there, In addition to what Jeff already said, please also make sure the technical requirements for the MAGIX program to connect to the servers are met. If you've already tried to rule out conflicts with the local security-related software on the
• Photostory

  6 answers, most recent on 10/17/2019

  RE: MPEG4 failure
  Here is my support ticket [Ticket# removed by moderator]   In Photostory 18.1.3.36, when I tried to render to MP4, a pop-up window appeared asking me to purchase a codec. So, I purchased an HEVC codec (note: I own several video programs including
• Web Designer

  4 answers, most recent on 9/4/2019

  RE: Magix Online World Registration
  @jsimm026 Why have you posted your question to a thread which is more than 8 years old? Please do not attempt to resurrect such old threads, but rather start a new one with your question. However, if you go to this page, section 12.3, there is a
• Movie Studio

  70 answers, most recent on 1/19/2020

  RE: [Feedback] How do you like version 19.0.1.18 ?
  Thank both of you for the quick response! I have 2019 installed and running. Two weeks ago update service expired. Just to support the Magix guys buying their second Ferrraris I decided to renew the update service some hours ago. I received order
• Movie Studio

  70 answers, most recent on 1/19/2020

  RE: [Feedback] How do you like version 19.0.1.18 ?
  @mha Hi Normally the program will tell you the update is available, however you must have a current Update Service subscription in order to update. You can also check through Help, Update Online. MEP 2020 will replace MEP 2019 - there are some
• Movie Studio

  70 answers, most recent on 1/19/2020

  RE: [Feedback] How do you like version 19.0.1.18 ?
  @mha Welcome to the Magix forums. If your Update Service is still current all you need to do is to go to Help>Update online and allow the process to run. There is no need to uninstall 2019 version first since the new version installer migrates
• Movie Studio

  13 answers, most recent on 8/25/2019

  RE: Need full file for version Pro Plus 17.0.1.128 UDP
  @fishycomics Hi . . . . have the product via online my product is valid UNLIMITED, I now go to update I am no longer able to update to the latest patch 17.0.1.128 . . . . This would suggest you have either re-installed the program, or, you did not
• Web Designer

  4 answers, most recent on 8/19/2019

  RE: Questions about Web Designer Pro
  @TwoCats Hi That is odd - I commented on your questions 2 days ago, the post has disappeared! 1. Is there a difference between Pro X 16, and 365? My upgrade option offers me a discount for X16, but I see a 365 version online a lot. Is there a
• Other products

  One answer, on 8/17/2019

  [Closed] File size becomes too huge compared with original
  I  purchased Movie Studio 16, and having a problem in file size.I found the files size after editing becomes huge when exporting.Is it because of the grade of software I purchased? (i.e. Is it because it is not higher grade, such as Platinum?)Or, is
• SOUND FORGE

  2 answers, most recent on 8/16/2019

  RE: Seriously, no United States contact numbers to speak to a real person?
  Sorry you are having problems. I do not know much about the phone support system and I am not an employee of Magix, so I cannot offer much assistance in this area. I would suggest contacting Magic customer service sales team online (not tech