• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Some additional things you could try: Open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), type DISM.exe /Online /Cleanup-image /Restorehealth and
• Movie Studio

  8 answers, most recent on 7/15/2025

  RE: Movie Studio --> TO --> Video Delux
  @CLINT-DANBURY Clint, try emailing: infoservice@magix.net They should be able to help. I just updated to VDL 2026 Ultimate without issue and I can confirm MMS2025 projects do open OK in VDL 2026. 👍
• Photostory

  10 answers, most recent on 7/26/2023

  RE: [Solved] Magix Travel Maps requieres API Key for OpenStreet Maps
  Just installed the update and WOW! it works fine. THX for support.
• Movie Studio

  7 answers, most recent on 6/5/2025

  Worked fine …until app wouldn’t open
  Problem:  Application was working fine until it wouldn’t open one day.  Only see 2-5 seconds of a spinning blue circle then nothing. App does not show in processes.    Intel core 2 Quad Q8300 2.5GHZ, 8 GB Ram 1066 MHz, NVIDIA GeForce GTX1650 4 GB,
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  @Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with
• Music Maker

  16 answers, most recent on 11/13/2024

  Music Maker update 33.0.2.12
  Hi all, We have another small update for you, before there is a bigger one coming soon. The main focus here was on improving stability and ironing out a few small problems. Please find below the official patch notes: Changes in patch 33.0.2.12
• Audio Cleaning Lab

  3 answers, most recent on 1/8/2026

  RE: Sounf Forge Cleaning Lab 4 - upgrade options
  @Jorge-DeOliveira There is no update to Sound Forge Cleaning Lab 4; it seems that Magix has decided to discontinue the product, sorry! Sound Forge Audio Studio is a wholly different product, designed for simple recording but without the cleaning
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @GeeGee, @CubeAce, @AAProds Hi To clarify, the Windows 10/11 requirements saga. Windows 11, can now be installed on older motherboard/CPU combinations which do not have or support the Trusted Platform Module (TPM), which was a requirement when
• Photostory

  2 answers, most recent on 12/25/2024

  RE: How to get Photostory to use my updated images?
  Thanks alot John, never saw the exchange icon,kept dragging the updated one in & delete old one.
• Off topic

  162 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
• Music Maker

  9 answers, most recent on 5/21/2025

  RE: Trying to get Magix Music Maker 12 Deluxe running
  another update, i was successfully able to load my old project files into a newer version of MMM... now i just need to find my old license for sonik synth and figure out how to get MMM to recognize it lol.
• Movie Studio

  26 answers, most recent on 1/17/2025

  RE: Blu ray disk chapters blank
  Update:apparently "jump to a chapter" works as expected for a mpeg2. Bug?
• ACID

  6 answers, most recent on 5/18/2024

  RE: [Solved] SONY ACID Music Studio 7 with Windows 10
  Hi - I used Sony (Acid) Music Studio 32bit on Windows 10pro 64bit until recently when I updated to Win11 pro 64 bit. Music Studio 10 works with both -- and Music Studio 7 should work, as well, but.... Make sure you have installed MS 7 in
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi Thanks for the update and thanks to Tom for his assistance, at least you ended up with a positive outcome more so under the circumstances. Ps if you do have any issues in the future and hopefully you do not, as it was a Vegas
• Off topic

  162 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @David-Robinson5527 That's an automated response. You'll likely get another automated response, telling you that you'll be forwarded to a staff member. And then nothing happens. And if you ask again for an update, you'll either get the same
• Music Maker

  16 answers, most recent on 2/18/2024

  [Solved] MM2019 Prem unable to log into store
  I recently have been trying to reinstall MM2019 Prem, I have dug through the forum and am either not intelligent or just don't understand how to search. I installed MM2019 downloaded through my account products. Installs fine, works as the free
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  After condemning the AI Sharpen as being poor, almost rubbish in the last update, I've come to quite like it now I know it's idiosyncrasies or even how to use it! I've quickly tried out the AI Smoothing in this update and, whilst it's a little
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  @SP. The developer stops updating a program, it will not receive improvements and will not have its bugs fixed. If there is no problem, then all programs should be discontinued.
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @Manfred-von-Erlangen When your 25 minute was encoding, did the window actually say hardware encoding? Driver 591.44 encodes OK but the window does not mention hardware encoding just the "please update driver..." Incidentally, I tried the Srudio
• ACID

  7 answers, most recent on 6/29/2024

  RE: [Solved] ACID Music Studio 10.0.108 32 bit vs. ACID Music Studio 11 - opinions?
  I did try the AMS11 64 trial in September 2019 and didn't like the dark interface, which was not changeable in the version I had. Because of that, I didn't get too deep into it. At that time, it was still $60USD. From what I'm reading, they haven't
• Other products

  5 answers, most recent on 3/18/2025

  RE: Commercial use of MAGIX SP - what about loops purchased via MMM store?
  Just a follow up on this question, what happens when/if the already owned physical loops from dvd soundpool 1-16 gets updated? Are they still valid for commercial use then?
• SOUND FORGE

  8 answers, most recent on 8/30/2024

  RE: Sound Forge 17 doesn't install after downloading
  Hi, @rraud Do you know if Magix will release any updates for Sound Forge 18?Sound Forge 18 was released in March and no updates have been released.
• Music Maker

  5 answers, most recent on 6/25/2024

  [Solved] Magix 2025 Upgrade Issues
  Recently I upgraded to Magix Premium 2025 from the 2024 version. After activating the serial code for the new version, I was expecting to see the features listed on the 2025 Premium overview page like the multimode filter, Effect Rack: Drag and Drop
• Music Maker

  8 answers, most recent on 5/26/2025

  RE: Customer Support
  @Timothy-Fowler It's also possibly dangerous to run Windows 11 on unsupported hardware. For example your processor might run too hot without the cooling system working correctly. There is no guarantee that the next Windows 11 update will not cook