• Web Designer

  6 answers, most recent on 3/26/2022

  [Solved] Error "Renew the Update Service"
  I have made "Update Service" some days ago. Software is working properly, but when I start Xara Web Designer Premium, I allways get a message "Renew the Update Service". I have clicked on "Ok", the program (Service Update) ended. Xara is working.
• Other products

  9 answers, most recent on 5/4/2023

  RE: [Solved] Cannot export videos to MP4 in Movie Studio 2022
  The problem really is just that the error messages are not detailed enough. I had to go into the main program settings and tell it to always use my CPU for hardware acceleration.
• Music Maker

  2 answers, most recent on 2/23/2022

  [Solved] Scrteen resolution issue
  I get the attached error message every time i open music makers (just purchased it - latest version - Premium) and I ignore the message as cancel just closes the program. I have changed my screen resolution to the highest possible and also reduced
• Movie Studio

  5 answers, most recent on 4/13/2022

  [Solved] MovieStudio 2022 - mpeg2_x64.dll error
  I am hoping someone can explain how to fix what is showing up as a "serious program error" and causes MovieStudio 2022 to shut down. When opening the program, I get the error message: Error in module"mpeg2_x64.dll" (Load address 0x00007FFB96F40000)
• SOUND FORGE

  4 answers, most recent on 2/15/2022

  [Solved] Can't get Sound Forge Pro 14 or Vegas Video Pro 18 to reinstall
  Last Friday, using SF Pro 14 and a handful of third-party plugins, I was able to complete a client game audio project with no problems. Then, on Sunday, the program wouldn't launch at all. In fact all my Magix programs wouldn't launch: Sound Forge
• Music Maker

  6 answers, most recent on 1/28/2022

  [Solved] Music Maker opens as Free, but I paid for Premium
  I bought Music Maker Premium last year, and even through all of the updates I've never had a problem with it. I got a new computer recently and installed MMP, and had no problems with it. But now, when I open the program it opens as the free
• Photostory

  2 answers, most recent on 1/20/2022

  [Solved] Crash when exiting the program, Qt5CoreMx64Qt5.15.1.dll
  Hello, I have Problems with Photostory Deluxe It crash when exiting the program. Also an update is not possible, because for this the program must be terminated and here the main program crashes and also the update installer. The error message
• Other products

  4 answers, most recent on 1/13/2022

  RE: [Solved] Movie Studio 2022 Platinum Error in Module "OpenCL.dll"
  @TrevorWM Trevor, there's quite a few hits on that error message ("OpenCL.dll") using the forum search. Here's one that may apply to your setup: https://www.magix.info/us/forum/error-in-module-opencl-dll--1286047/?page=2#ca1721530 And yes, Magix
• Other products

  4 answers, most recent on 1/13/2022

  [Solved] Movie Studio 2022 Platinum Error in Module "OpenCL.dll"
  Hello, Have just tried to install Movie Studio 2022 Platinum on a recon laptop. Drivers have been updated on both Intel & Lenovo websites. Intel® Core™ i5-6200U CPU @ 2.30GHz Intel® HD Graphics 520 ProviderIntel Corporation Version
• Music Maker

  4 answers, most recent on 10/6/2022

  [Solved] How to get unlimited loops to load
  First off....this company is an absolute joke. There are so many bugs in this program its unreal. How can i even submit a ticket for help from the company? All it has me doing is run in circles on the website through already asked questions. You
• Movie Studio

  3 answers, most recent on 1/10/2022

  RE: [Solved] Entry point D3D11CreateDevice could not be located in Qt5WebEngineCore
  @Br2342323 Hi  . . . . error regarding D3D11.dll . . . . Th issue was caused by the program not being supported on Windows 7 which does not support DirectX 12 which Magix Movie Studio (MMS) 2022 requires. Re-install MMS 2022 following the procedures
• Movie Studio

  3 answers, most recent on 1/10/2022

  [Solved] Entry point D3D11CreateDevice could not be located in Qt5WebEngineCore
  After instillation of Movie Studio 2022 Platinum. I try starting it and get an error regarding D3D11.dll .. tried fixing that (cant remember how)and now I get error: The Procedure Entry point D3D11CreateDevice could not be located in C:\Program
• Movie Studio

  5 answers, most recent on 12/29/2021

  [Solved] Creating Verticle Format Video Project (1080 x1920)
  Hey everyone. After searching the help posts and fiddling in the program to no avail, I'm hoping someone would point me in the right direction so that I can create a project template ratio that exports at a vertical format (1080x1920). I'd like to
• Movie Studio

  8 answers, most recent on 12/28/2021

  [Solved] Two connection errors when starting Movie Edit Pro Plus
  Whenever starting for the first time each day Movie Edit Pro Plus 2022 (also happened with version 2021) I always get two error message windows: "Socket operation times out" (for which the header reads:
• Movie Studio

  24 answers, most recent on 12/25/2021

  [Solved] All audio stripped MAGIX Movie Edit Pro Plus 2021
  I have been working on a project for months with no problems. Yesterday I rendered a rough movie version for review. It turned out fine, but today when I reopened the project to add some clips, I got an error message for every mp4 file associated
• Samplitude

  5 answers, most recent on 11/27/2021

  [Solved] Music Studio 2022 Suite not working after initial installation
  After installation, I tried to run the program and received the error depicted in the screenshot. There was no prior "execution" of the program nor any temporary unsaved working file to select to save. Irrespective if I select Continue to Program
• Audio Cleaning Lab

  3 answers, most recent on 11/18/2021

  [Solved] The program (Audio cleaning lab) want me to register again.
  I registered the program in June and have used it since then and now it want me to register again but I get error code 24 which says "the serial number has already been registered to another email address. Please contact MAGIX support.  
• Music Maker

  6 answers, most recent on 11/18/2021

  [Solved] cant install please help
  when i try to install the software half way through its installment an error message appears saying ' cycle redundancy error' and then forces me to stop the installment please help. i also had it installed on my cp before and didn't use it for a
• ACID

  5 answers, most recent on 12/21/2024

  [Solved] Acid Music Studio 11 Error -2147163967
  Once I open the program a popup window says there's a major update. I download the update and hit the 'update immediately' button. The program restarts and opens up saying there's a older version of Acid 11 installed and do I want to update. I click
• Movie Studio

  3 answers, most recent on 9/26/2021

  RE: [Solved] DLL Error (mx_read_kinetictype_x64.dll)
  I moved the files into the Documents/Magix folder and reset everything to default program settings. I also saw that Bridge, which I used for metahuman work with iClone was trying to run with Movie Edit. I'm not sure why. So I uninstalled it. Before
• Movie Studio

  3 answers, most recent on 9/26/2021

  [Solved] DLL Error (mx_read_kinetictype_x64.dll)
  I recently updated Movie Edit, but received multiple errors that said the program could not write to the backup file during the autosaves. Then it crashed. This is the log that came from it. (System and program info in
• Movie Studio

  13 answers, most recent on 9/24/2021

  [Solved] Exception 0xc0000005 "ACCESS_VIOLATION"
  Not sure what's going on. Program has hanged and crashed a couple of times now. Here is the log. Any advice would be great - other than update the program. I know there is one update available, but this was happening before the update was there. I
• Other products

  5 answers, most recent on 9/21/2021

  [Solved] Movie Studio Plantinum Suite
  You broke it - you fix it. I'm a registered OWNER of this software and it has worked beautifully for many years. Now when I open MY software it gives me a error message and sends me to YOUR website - as if you expect me to BUY an upgrade. I'm not
• Music Maker

  7 answers, most recent on 9/12/2021

  [Solved] Get Error Message
  I get this error message that I can't click "OK" on. Product: Magix Music Maker   My Pc is now frozen with MUSIC MAKER LOGO STUCK ON SCREEN. I need help with this program cause I just paid for it. How do I fix this?