• Movie Studio

  69 answers, most recent on 4/9/2024

  RE: VHS captures, video "washed-out"
  @Can-Dive would you elaborate on your comment regarding MMS2024 not handling AVIs properly Welcome aboard, Candive. Analogue AVIs don't have display aspect ratio information stored in them, so programs don't know how to display them. PAL analogue
• Movie Studio

  5 answers, most recent on 4/13/2022

  RE: [Solved] MovieStudio 2022 - mpeg2_x64.dll error
  Hi Graham & Stephen....I ended up reinstalling Windows - although that did not actually help. I reinstalled the program many times over. Then I had the idea to run it as administrator, and that worked. I also found that the way I copied media
• Video Pro X

  8 answers, most recent on 4/26/2022

  [Solved] system crash Video pro x13
  Hi I have this problem on Video pro x13 fully up to date version just brought it and updated yesturday Installed on two machines 1= windows 10 i7 nvidia 780TI 1= windows 11 pro i9 10900 cpu with a nvidia 980TI 32gb RAM both showing same error below
• SOUND FORGE

  2 answers, most recent on 4/25/2022

  [Solved] PROBLEMS WITH AUDIO STUDIO 15
  ENGLISH: Hi,I'm a Sound Forge Audio Studio 15 user and I've been having issues since the last software update.Every time I open the program, an update screen opens and when I click on "Start Installation" the window simply disappears without any
• ACID

  9 answers, most recent on 10/6/2024

  RE: MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY
  Thanks for responding to this hectic post of mine😁. Yeahhh, I'm sadly very aware of the location it was posted. Reason it was posted here was for TOTAL sight aspect, either it be by other creators like myself or ideally, Magix employees... ANYWAYS -
• Video Pro X

  5 answers, most recent on 6/12/2023

  RE: Burning a DVD
  @rdealmeida12 Hi We need more information. . . . . I've checked and the file and directory are there and have the VOB, IFO and BUP files in there . . . . Do you mean the source files or the 'burned disc? Depending on the version of Video Pro X
• Samplitude

  24 answers, most recent on 12/23/2024

  RE: Extremely slow download speeds!
  Something similar is happening to me. The download speed was ok but the installing is extremely slow and it keeps telling me to click on "continue"...and full of errors. This is the exact same thing that's happening to me. It's really discouraging
• ACID

  27 answers, most recent on 11/1/2023

  RE: [Closed] ACID PRO 12!!! NEW FEATURE REQUEST!!..
  I'm getting great support help from Magix not only on my Acid Pro 10 issues, but also Acid Music Studio 11 (related), and a handful of general installation an instrument authorizing errors in my various Magix programs I keep (they very well may all
• Movie Studio

  4 answers, most recent on 12/20/2024

  RE: Humble Bundle for MMS 2024 Suite Perpetual.
  @CubeAce Hi, that seems like dam good offer.. Vegas Edit Pro 21 was the first version that had some major changes, it became very stable, VP18, 19 & 20 crashed for me on a regular basis, multiple times daily. I can honestly say since VP21 build
• Photostory

  2 answers, most recent on 3/20/2023

  RE: HostNotFoundError due to simplitec.com AutoUpdate
  @PJPycroft, @albeber Hi The error message is coming for the Magix Cloud Import feature it cannot be started, it is probably blocked by the PC's Antivirus program. You can uninstall the program which will appear in Apps, Installed Apps in the Windows
• Movie Studio

  25 answers, most recent on 10/22/2023

  RE: Movie Studio 2023 freezing with 4K input
  @Stephen-Fearnley Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor
• Movie Studio

  2 answers, most recent on 12/5/2023

  RE: MP4 codec not showing video after importing
  @ROSS-HARFIELD Hi . . . . Unable to show my MP4 video codec files after upgrading to 2024 version . . . . MP4 is not a video codec, it is a container file format which supports several video codecs and audio codecs internally. We need more
• Music Maker

  29 answers, most recent on 9/20/2023

  RE: Cannot load my Vita Instruments
  Hey there again, I went ahead and took advantage of a special upgrade offer that came through for SMS23 (from SMS21 reloaded). It loaded up fine, and downloaded all of the vita instruments that "it thought" were the only new owes. So for itself as a
• Movie Studio

  12 answers, most recent on 5/2/2022

  [Solved] Upgraded and receive msg Elements.ofx error. cannot solve!!
  Cannot open application.  c:\Program Files\NewBlueFX\Common\ApplicationManager64.exe /info. does not exist
• Photostory

  3 answers, most recent on 3/29/2022

  RE: [Solved] Photostory Easy
  @DEBBIE-SPARKS Welcome to the Magix user to user forums. I have never used Photostory Easy but I suspect that error message may mean that you have burned the DVD to the PAL standard and you are actually is NTSC-land, or the other way around. So,
• Music Maker

  3 answers, most recent on 3/15/2022

  RE: [Solved] Loading Soundpools
  @Jerry-Miles Hi, I have Soundpool Collection 20 DVD which is spDVDcol_20 and everything went into C:/Users/Public/Public/Documents/Magix/Common/Soundpools/Basics_20 as shown below: You have Collection 18, so you should create a folder Basics_18 and
• Movie Studio

  11 answers, most recent on 3/14/2022

  [Solved] Movie Edit PRO update error
  Tried to update Magix Movie Edit PRO with software 20.0.1.73. After severeal attempts I always got the error message: "An unexpected error was encountered. The installation couldn't be successfully finished." Download is finished, but installation
• ACID

  6 answers, most recent on 3/6/2022

  [Solved] Error on startup. Program doesnt run!
  I get a window saying Error Code:-1 after updating the software. The software wont run... This is Acid Music Studio 11 running on Windows 10
• SOUND FORGE

  8 answers, most recent on 3/11/2022

  [Solved] Cannot save in MP3 format since upgrading.
  Sound Forge Audio Studio 16 on WIndows 7 64 bit. Just upgraded from older version of sound forge that worked fine. With V16. while trying to save in MP3 format "An error occurred while saving one or more files. An error occurred while opening a
• Web Designer

  6 answers, most recent on 3/26/2022

  [Solved] Error "Renew the Update Service"
  I have made "Update Service" some days ago. Software is working properly, but when I start Xara Web Designer Premium, I allways get a message "Renew the Update Service". I have clicked on "Ok", the program (Service Update) ended. Xara is working.
• Other products

  9 answers, most recent on 5/4/2023

  RE: [Solved] Cannot export videos to MP4 in Movie Studio 2022
  The problem really is just that the error messages are not detailed enough. I had to go into the main program settings and tell it to always use my CPU for hardware acceleration.
• Music Maker

  2 answers, most recent on 2/23/2022

  [Solved] Scrteen resolution issue
  I get the attached error message every time i open music makers (just purchased it - latest version - Premium) and I ignore the message as cancel just closes the program. I have changed my screen resolution to the highest possible and also reduced
• Movie Studio

  5 answers, most recent on 4/13/2022

  [Solved] MovieStudio 2022 - mpeg2_x64.dll error
  I am hoping someone can explain how to fix what is showing up as a "serious program error" and causes MovieStudio 2022 to shut down. When opening the program, I get the error message: Error in module"mpeg2_x64.dll" (Load address 0x00007FFB96F40000)
• SOUND FORGE

  4 answers, most recent on 2/15/2022

  [Solved] Can't get Sound Forge Pro 14 or Vegas Video Pro 18 to reinstall
  Last Friday, using SF Pro 14 and a handful of third-party plugins, I was able to complete a client game audio project with no problems. Then, on Sunday, the program wouldn't launch at all. In fact all my Magix programs wouldn't launch: Sound Forge