• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 Hi . . . . after a clean reinstall, SF11 . . . . Did you use the Sony or the newer Magix installer? If the Sony installer then it will be trying to contact registration servers that no longer exist. In your account at magix.com log
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help
• Movie Studio

  One answer, on 3/31/2025

  RE: I responded to your add and purchased movie studio 2025 suite ultimate
  @David-Eisenbrey Hi Contact Magix by email to infoservice@magix.net if you want a refund. Movie Studio will do all you need for home movies unless you need pro level tools that are mainly used for broadcast editing, or video formats such as
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  Is this the end of Sound Forge?
  I sent an email to support asking about a possible Sound Forge update and they said the following: "Currently, there are no official plans or announcements for the next release in the SOUND FORGE product line. At this point, we can't really say what
• ACID

  9 answers, most recent on 10/6/2024

  MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY
  Program won't open,  Acid Pro 11 Suite (x64) ....It's randomly started saying email error.. Email error Code - 24 Worked fine, went for lunch brake, came back 25min later and wouldn't not reopen.... All same day, just stopped opening... Waited a
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Music Maker

  17 answers, most recent on 5/29/2024

  RE: Music Maker just locks up & becomes un-responsive
  @mongoose666 When you sent in your request, did you receive a ticket number by email right away? If not, check your spam box. John CB
• SOUND FORGE

  3 answers, most recent on 6/8/2024

  RE: Audio Studio 17 installation error in Windows 11
  @Robert-Russ Hi Never post either in text or images showing your serial number and email address - you may get your product hijacked, I have replaced your image with the serial number and email address removed. . . . . OEM + . . . . Do you mean
• Off topic

  6 answers, most recent on 4/9/2024

  [Closed] Reaching out to Support
  I find it odd to even ask this question since I've never experienced it before with any other support desk. I think its been over a week since I made an official support request; using the Support tab, selecting the Magix product and outlining my
• Music Maker

  5 answers, most recent on 9/5/2023

  RE: [Solved] Name of singers on Soundpool vocal tracks
  @Mark-T & @Philip-J & @SP. They were very quick to respond so great support from Magix. Here is the answer (I kind of suspected it might be the reason before I sent the email): "We receive this kind of request every now and then. However, in
• Movie Edit Now

  No answers, created on 2/11/2024

  Plugin purchased but no email arrived to activate it
• Samplitude

  10 answers, most recent on 6/20/2024

  RE: Sampliude music studio x8 stability
  Email support page doesn't work. I bought Music Studio 8 in December and I have latest update but I can't get it to work right. Still using previous version.
• SOUND FORGE

  6 answers, most recent on 4/28/2024

  RE: error 14
  Hi @carey-kinker, You must use the same email address you used when it was purchased. The activation serial code and you email address are paired. I do not think the installer file for the subscription version (Sound Forge 365) and the perpetual
• Movie Studio

  16 answers, most recent on 10/7/2024

  RE: Mpeg2 activation failed.
  @terry-roberts Please do as I said and reply to any one of the emails. The all-important ticket number is clearly shown in the subject line. I have edited your post to remove those numbers since they are confidential and personal to you! Jeff
• Audio Cleaning Lab

  11 answers, most recent on 2/24/2026

  RE: Need 2 files from Audio Cleaning Lab 10 cd distribution
  @clement5 Hi, SFACL4 is available at BestBuy, at least in Canada, for 99$. Too expensive when you consider that Magix was almost giving this away a year ago for about 25$. On the BestBuy site, for SFACL4, the show images of Audio Studio. To be
• Other products

  7 answers, most recent on 10/3/2024

  RE: unable to install Indepdence 3.6
  tq..the email prosupport@magix.net was the one they use to reply to me stating the ticket has been raised.. tks for the upload.. i am actually looking for 3.3 since my download was halted because I don't have the 3.3 installer.. do you have to have
• Music Maker

  2 answers, most recent on 12/17/2024

  RE: Magix Music Maker soundpools cd-rom collection
  @LX6666 Welcome to the Magix user to user forums. Any form of advertising is not allowed in the forums; the Community Rules can be found in the footer of any forum page. As to whether you are allowed to sell Soundpool CD-ROMs which you own by
• Movie Studio

  2 answers, most recent on 2/11/2024

  RE: Plugin purchased but no email arrived to activate it
  @Sean-McConnell Hi Did you check your email Spam folder - they sometimes end up there. If no email, contact Magix at infoservice@magix.net giving them as much info as possible. HTH John EBForum Moderator
• SOUND FORGE

  13 answers, most recent on 12/8/2024

  RE: Waves Plugins V15 do not work in Sound Forge Pro V17
  @SP. Rescan VST path and reset the program preferences won't help. I sent an email to Magix Support and they said they will improve support and performance VST3. So, let's wait.
• Movie Studio

  6 answers, most recent on 3/21/2025

  RE: V. 25 - Timeline Disappeared - Movie Studio 2025
  Nothing happened when I hit that button (and I did scroll down). After looking carefully, I believe the 2 versions have somehow combined. It's very strange. Also, the "second" one doesn't show the audio waves. I was able to get them to show on the
• Photostory

  One answer, on 1/9/2024

  RE: Trying to move Photostory 23 from my old tablet to my new desktop
  @carri-h Hi Email Magix at infoservice@magix.net quoting your order number and old email address and ask them to change you account to your new email address. Once done you should use the Forgotten email address/password option to reset to a
• Movie Studio

  4 answers, most recent on 5/7/2024

  RE: I just paid for a professor, but I put the wrong email
  @CubeAce Hi Ray Email removed, you can also tag in myself or Jeff as well 😊 Stephen Forum Moderator
• Off topic

  4 answers, most recent on 2/14/2023

  [Solved] Problem in login to MAGIX personal area on web site
  I tried to make a login but it was no accepted. "not valid" or something. I used user id which I have used many years.I click on "forgot my password" and get email allowing make new password. Same error message. I did it again but same result.Then I
• Music Maker

  3 answers, most recent on 7/25/2024

  RE: MPC
  @Ikonik Hi In theory this may be possible, however I suspect it will be breaking the Terms and Conditions of use. You are best to ask Magix - email infoservice@magix.net John EBForum Moderator