• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  same boat, been over a month, numerous email submisions and multiple tickets, 0 response
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  @M-J-S Hi . . . . Where are the proDAD VitaScene V5 Pro effects suite . . . . If you have not installed Vitascene the download and serial number are available as shown below. Also see this topic. . . . . I have three separate emails addresses
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  You could try the unofficial infoservice@magix.net email, but that may not help these days with SF support being turned over to the Vegas team. This is actually the email that I did get the response to. The email that said "You're gonna need to
• Photostory

  5 answers, most recent on 2/15/2025

  [Solved] Using /whizzard
  Can I use the whizzard with my own music - not that included in the whizzard? Also, how can I remove the pop up ad from Magix which downloaded itself over a month ago and won't go away. I've emailed help email but not received a reply. Grateful for
• Off topic

  4 answers, most recent on 10/29/2025

  RE: Tired of all the sales/upgrade emails from Magix
  @NotACat @emmrecs Greetings Jeff, I rarely receive emails from Magix, though I do see quite regular "pop-ups" advertising their products It's the opposite for me (UK). I receive loads of sales based emails from Magix but I've not seen a pop-up for a
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: Problem activating Sound Forge 9 using new method
  @rick-a My guess is that your serial number is registered under your Sony customer account. Try entering the e-mail address and password you used when Sound Forge was still with Sony. They transferred all customer accounts and licenses to Magix
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  Microsoft Sound Mapper. I contacted Magix support a month ago using their support ticket form. I received an email saying some error occurred with the form and they asked me to resend all my information in an email (which I did). I haven't heard
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  Thanks for the posts everyone 🙂 I followed the link as provided by @PATIENT-X and a response was received from the BorisFX support team within an hour and provided another email address for Magix. I sent the email off and the response this time was
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  @Etienne-Verstuyf HI When you purchased VDL 2026 Plus you will have received an confirmation email with the serial number, beginning with P3- for the software. Copy and Paste the whole serial number into the activation dialog and use the email
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Hi Jeff, Invoices do not include serial numbers, only the missing order-confirmation email with download link/instructions do. No such conformation was received, only the email with a PDF of the paid invoice attached. For me it was an upgrade to
• SOUND FORGE

  6 answers, most recent on 7/30/2025

  RE: No registration number after buying soundforge 18
  @buddy-w Where did you buy the software from? If you bought it from the Magix.com online store, you should have gotten an order confirmation email to your email address with all serial numbers and download links. Please check your email inbox and
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  I receive my daily Magix messages by email. Maybe Peter is the same as he doesn't say.
• Music Maker

  6 answers, most recent on 8/4/2025

  RE: Help
  @Toni-Banic HI Check your email for a confirmation of purchase, sometimes the email may end up in your spam folder, check there as well. Do note this is a user to user forum not Magix Support or Sales. If you have not received a confirmation email,
• Other products

  One answer, on 10/7/2025

  [Closed] Revover Vegas Pro 13
  I have a Vegas Pro 13 serial number registered to an email address I no longer have access to.  How can I register this Vegas Pro 13 serial number to another email address?
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  I remember the days there was a dedicated email/link to sales, those were the days😀
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt In addition to what @SP. has quite correctly written, please be aware that Sound Forge is now manufactured by BorisFX so all support requests should be directed to them. However, it is likely that the confirmation of purchase email you
• Off topic

  One answer, on 5/31/2025

  RE: wrong email address
  @annaadla-m Hi Assuming you are logging in to the forum with the misspelled email address. Log in to your account at magix.com with the email address and password. In User Data you can change/correct your email address. If that does not work, then
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Hi Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software? John EBForum Moderator
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I had a system crash and had to reload win 11. I have my serial numbers for samplitude pro five and for sound Forge 12.6 but the email that was used for those serial numbers. I no longer have as it was from six years ago. In 2021 I thought I
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  The contact email infoservice@magix.net is no longer working.
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  I can’t activate it! They tell me: “The coupon is invalid, please enter the correct number from the email.” But I’m not typing it manually, so there’s no chance of a mistake — I’m copying it directly from the email!And I cleared the cache as well!
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Hi @fbc.dunn. the iZotope activation codes should be in the same email as the Sound Forge activation serial code. The iZ plug-ins need to be activated though iZotope. It you did not get any email from Magix, check your spam/junk folders. Otherwise,
• Video Pro X

  2 answers, most recent on 12/27/2025

  RE: [Solved] Can not install additional components - extra content.
  @artur83 Hi You cannot install the Extra contents because they already installed, see your second image. For 3rd Party add- ons, the email with your order confirmation and serial number may contain links to download and install, or under the Effects