Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Koppika Since it's impossible to find a support contact (email or phone), Clck on SUPPORT at the top of this forum, Audio, Music Maker, scroll to the bottom. Contact Support. John CB

Video Pro X

62 answers, most recent on 5/15/2025

RE: Should I choose Video Pro X or Vegas Pro?

Dear friends. I plan to upload 2 files. One unedited about 30 seconds long. 24 Mbps. Another edited in with Premiere Elements version 12. 84 seconds and 30 Mbps.So you can check.But not today. I have a new PC so Thunderbird and my email folders are

Off topic

One answer, on 5/15/2024

RE: Password reset

@Devin-Weseloh Welcome to the Magix user to user forums. I think your only option is to email infoservice@magix.net and explain fully what has happened and ask for their help in resolving the issue. HTH JeffForum Moderator

Off topic

No answers, created on 12/4/2023

Problem with activation code after buying upgrade with another email.

Off topic

3 answers, most recent on 12/6/2023

[Closed] Charged for canceled subscription

I Got a 1 month sony vegas subscription on the 1st of October and emailed infoservice@magix.net to cancel my subscription on the same day as it says on the website and forums if you want to cancel a subscription. I have come to the realization that

Music Maker

3 answers, most recent on 1/23/2025

RE: Recovering serial number

@Former user Welcome to the Magix user to user forums. Assuming you registered your installation of MM when you first installed it you need to go to your Magix account, log in, go to My products and find the listing for your software. You should

Movie Studio

6 answers, most recent on 12/17/2024

RE: Computer ID#

@Daniel-Kosmatka Hi Daniel, .....Where do I find my ComputerID? The program will not let me log in without the ComputerID.... Personally, I cannot tell you where to find or retrieve the requested ComputerID. My advice, contact Magix Support. Send an

Photostory

21 answers, most recent on 11/14/2024

RE: New instal freezing at splash screen

@Alan-Workman Hi This issue has me puzzled, try disabling off both AVG, and in Windows /Microsoft Defender the Folder protection feature and start Photostory. If this still hangs, right click the Photostory shortcut and select Run as

Music Maker

6 answers, most recent on 8/6/2024

RE: Accessing unlimited loops

@DigitalChaos Did you follow the advice given in a reply to your earlier post about this, here? If you did and still cannot access Loops Unlimited you need to email infoservice@magix.net with full details of your original order and request their

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of

Audio Cleaning Lab

2 answers, most recent on 10/10/2024

RE: wrong download for my system

@paul-l4152 Welcome to the Magix user to user forums. Magix software products are (almost) universally Windows only, sorry. (There is one, Independence which can also run on MACs, but nothing for Linux.) I don't know if there is any method by which

Samplitude

10 answers, most recent on 6/20/2024

RE: Sampliude music studio x8 stability

I used to be able to contact someone to help me figure things out using email but that seems to be a relic of the past. And of course these days telephone support is from the STONE AGE! And there is no way to speak to a human being even as a chat!

Video Pro X

6 answers, most recent on 6/28/2024

RE: program won't open

@RONALD-BRIDGMAN6378 Hi I suspect that the serial number used to try to register the upgrade to Video Pro X14 (VPX 14) is for the older version you upgraded from. Login to your account at magix.com, Account icon is top right of the home page, using

Movie Studio

17 answers, most recent on 6/29/2024

RE: Can't re-install Magix Movie Studio

I did use the same email (I only have one). Can I submit a screen share to show the window that won't be move out of the way (it's eclipsing the tool bar and it can't be moved)

Movie Studio

6 answers, most recent on 10/10/2024

RE: plugin proDAD V1,V2 of versions MMS025

@Richard-Bradford, @Betovalle Hello Richard, As far as I know proDaD ReSpeedr V1 is/was a standalone program. Probably proDaD ReSpeedr V2 is also standalone. My advice is to send an email to: infoservice@magix.net or contact directly: proDaD

ACID

One answer, on 6/16/2024

RE: serial number

@Kitata-Arafat Welcome to the Magix user to user forums. From where, exactly, did you download the software? If this was direct from Magix, assuming you have bought it, the confirmation of purchase email would have included all necessary serial

Movie Studio

4 answers, most recent on 1/12/2026

RE: cannot register

@leon-Shargel Welcome to the Magix user to user forums. Unfortunately, your first post here is very much lacking in detail! For we, fellow-users, to have any chance of being able to help you, please answer these questions: Where did you buy the

Movie Studio

27 answers, most recent on 2/27/2025

RE: Neat Video - Version 6.0

Out of curiosity I emailed Neat Video and asked if the new patch for MS2025 24.0.1.233 was compatible with the v6 Neat Video, that is does it still crash and, stone me Vlad must be on a good overtime rate working on a Sunday, I've just had a

Movie Studio

One answer, on 12/19/2022

[Solved] How to de-register copy of Movie Edit Pro Premium

I got a copy of Movie Edit Pro Premium from a family member but when I tried to install it, it is already registered to his email and so I can't use it. Is there a way for us to de-register it from him?

Off topic

3 answers, most recent on 3/14/2023

RE: [Solved] Issue logging into account

The message "The server is working for your request... please wait!" using MAGIX Service Center appears if you already submitted a form and clicked submit button again (e.g. if you double click the button or pressing Enter more than once). If you're

Off topic

27 answers, most recent on 4/23/2023

RE: [Solved] Can't log in to my account.

@akakoala The message "The server is working for your request... please wait!" using MAGIX Service Center appears if you already submitted a form and clicked submit button again (e.g. if you double click the button or pressing Enter more than once).

Movie Studio

9 answers, most recent on 6/17/2024

RE: Upgrade problem

I'm at work atm. I did also get an email reply from MAGIX saying that I did indeed purchase the correct version, and essentially the same thing you're mentioning now (without your extra detail - and yes, ty again LOL). I'll get to it over the

Movie Studio

9 answers, most recent on 6/17/2024

RE: Upgrade problem

Thank you. I did follow purchase refund links to get here, but I seem to have diverted myself to the Forums. LOL I have since submitted a CS email for my refund request. I specifically want the Extras (effects and titles, etc), so it's worth my time