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Hello Gregory-T, thank you for your request, we have promptly forwarded the ticket with your inquiry to the responsible department. You will receive further information by email shortly. Best regards Your Pro Audio Support Team

Music Maker

12 answers, most recent on 4/18/2024

RE: Music Maker update 32.1.0.13

cant activate & tired of this! when online magix asks for computer id which is impossible. serial number works but asks for computer id. if i can prove purchase can you give me special key to activate? please email me at Removed by Moderator

Video Pro X

One answer, on 4/5/2025

RE: [Closed] cannot open MP4 files for editing Pro 21

@Nick-Goward Hi, There's a separate forum for Vegas Pro, copy & paste your comment there, here's the link - https://www.vegascreativesoftware.info/us/vegas-pro-forum/ PS. don't include your email, this is a public forum not Magix official

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

@Hanna-Auchynikava Подписка Loops Unlimited должна быть доступной вам до апреля 2026 года. Насколько мне известно, ограничений на 6 месяцев нет. Ваш купон может не сработать, потому что ваша подписка действует до апреля. Если это ошибка, вы можете

Movie Studio

11 answers, most recent on 3/28/2024

RE: new product activation

The voucher code begins XP and the activation code begins P3. I've followed all instructions to the letter but when I click to activate after putting in the code and my email it just goes round and round and says please wait, which I have done for

Movie Studio

2 answers, most recent on 1/31/2025

RE: [Closed] order # 2019xxxxxxxxxxxMXC. I need the serial # send it to me please

@arturo-torres As per the explicit instructions, in bold, given to you when you created your post which you should have read: Please be mindful of data protection. Do not publish any personal information. Examples of personal information are your

Other products

5 answers, most recent on 9/30/2025

RE: Independence Pro 3.5

I still think that there is an issue with HP computers as it has been mentioned here and elsewhere. When I was in contact with Florian at support I went through every iteration to load the samples and removing the software etc…. His suggestion was

Music Maker

6 answers, most recent on 9/3/2024

RE: soundpools that were purchased no longer exist after upgrade

@Jerome-Trutmann If you visit Producerplanet.com and log in with your Magix e-mail address and password, can't you see the Soundpools under 'My Products'? Make sure you use the exact same email and password you used back in 2019. Don't use a new

ACID

10 answers, most recent on 11/29/2023

RE: Main studio computer died, have v 7.x - can't find serial

Yes yes. I shot Magix an email, hoping for a response today, thanks again for pointing me in the right direction!

Audio Cleaning Lab

One answer, on 8/12/2023

account email issue

I downloaded Audio Cleaning Lab 4 today. When I tried to log into my account with my email, I could not remember my email so I clicked on forgot email. I was sent a link to change my email but the link did not work. I tried this twice but I never

Off topic

5 answers, most recent on 10/6/2023

RE: Missed payment

Cheers John, I have sent an email

Movie Studio

6 answers, most recent on 7/29/2024

RE: proDAD ACTIVITION

@Emmanuel-Frimpong Welcome to the Magix user forums. If you are absolutely certain that you are entering the supplied code correctly (e.g., check for (number) 1 or (letter) L or (number) 0 or (letter) O) you need to email infoservice@magix.net and

Video Pro X

4 answers, most recent on 6/22/2024

RE: I could not find the offer displaying on my MOVIE EDIT PRO MX

@Lennart-Greig I periodically get upgrade emails from Magix, so if you have registered your MX, should possibly got an email. Otherwise, check out this page, towards the bottom: https://www.magix.com/us/video-editor/video-pro-x/ There's a bit about

Off topic

4 answers, most recent on 8/27/2024

RE: my software

@RAYMOND-SWARTZ Welcome to the Magix users forum, so not a contact for any Magix staff, sorry. First, please do not post ALL IN CAPITALS since that is considered to be the forum equivalent of SHOUTING and may dissuade other posters from replying to

SOUND FORGE

4 answers, most recent on 11/7/2022

RE: [Solved] Version support

Welcome to the Magix Sound Forge users community @Derrick-Fields. There is no 'end-of-support' date on this users forum and most issues can be resolved going back to the Sonic Foundry versions, The Magix end-of-support date is kind of a gray area. I

Off topic

6 answers, most recent on 3/31/2024

RE: I can't find my Acid Planet music profile

hello everyone I hope all is well. I am heavy hearted. my father was a great musician and made amazing house/trance music and uploaded them on acid planet . Passed away last year December 29, 2023. His name was liquidnote on Acid planet. I went to

Music Maker

3 answers, most recent on 12/21/2023

RE: How can I import older MMM files in new version

@SP. I just found the songs in an old email, and they have to be more than 10 years old. I don't have that version of Magix.

SOUND FORGE

3 answers, most recent on 2/3/2024

RE: How can i ask for refund? There is no any support options.

Thank you. I have already emailed for refund claim to shop@magix.net sales@magix.net support@magix.net .Still waiting for response. Probably right now is not working hours and i will try to wait until the Monday evening.

Video Pro X

5 answers, most recent on 3/20/2025

[Closed] Vegas Pro 21.0 is asking me to activate and register again

So I bought Vegas Pro 21.0 in Humble Bundle sometime at the end of the year last year. I installed it and used the code Humble Bundle provided when I first bought it. I opened the program and played around with it to get the feel of how to use it.

SOUND FORGE

8 answers, most recent on 5/12/2024

RE: requires the ser # everytime I start the pgm.

Try resetting Sound Forge in the 'File' menu on the problem PC. (File> "Reset all preferences and clear cached data)Otherwise, go to the 'Magix Service Center> My Account> your products > Details'. Reactivate when SF is re-launched and

Movie Studio

8 answers, most recent on 8/22/2024

RE: Upgrading to Magix 2025

When i signed in just now, i used @yahoo.Then, i went to to my profile and i see there is an option to delete it (that must mean this account). Do i have two different log-in names? Do i have two yahoo log-in names? Please, remember that the last

Movie Edit Now

One answer, on 6/23/2024

RE: pls.send me the trial registration key

@Anyemi Welcome to the Magix user to user forums, so not a contact for any Magix staff and no-one who posts here can send you the trial registration key, sorry. If you have registered for the trial but not received any registration key you need to

SOUND FORGE

6 answers, most recent on 2/6/2024

RE: Missing serial number

@Nicholas-Bass Please be aware these are user to user forums, there are no Magix staff here. So the site is not ours. Which exact version and edition of Sound forge did you buy, and when? Mention of mac issues makes me wonder whether you bought the