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Hi John Thank you for the further information you provided. I will have a look at this Mediainfo thing you mention. However, I have to say that I am certainly no expert on the finer inner workings of movie file production. That is why I suspect that

SOUND FORGE

33 answers, most recent on 9/28/2022

RE: SF15Pro crashing repeatedly

In Options, unmark: Seek Cursor on Playback. That worked.. thanks!Unfortunately, when I went to close the program, it crashed, with this error: Extra Information File: C:\Users\Steve Marshall\AppData\Local\MAGIX\SOUND FORGE

Music Maker

15 answers, most recent on 5/18/2022

RE: Music Maker 0x80000003 mgxasio4_x64.dll

@Leo-SC Hi What is the actual issue you are having and is there an error message ? If there is an error message a screen shot of the error dialog box would help or please quote the error message in full. Are you are using an external USB audio

Samplitude

One answer, on 9/27/2022

RE: i can't save the newly created file

@Bujor-Voinea Puteți încărca o captură de ecran a mesajului de eroare pe forum? Puteți utiliza simbolul săgeată albastră de deasupra casetei de text pentru a face acest lucru. Sound Forge poate avea probleme cu un caracter din numele fișierului sau

Movie Studio

19 answers, most recent on 9/7/2022

RE: The program is being created

@Grzegorz-Mielewczyk Hi We need more information: Computer specification, Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full. I would suggest you put this

Movie Studio

5 answers, most recent on 9/14/2023

RE: 'Automatic check failed' trying to update old Movie Edit Pro

@MovieSL Hi, I have MEP2015 Premium and see the same thing as you, including 14.0.0.160. I have no idea why I didn't update at the time. The notice that there was a patch available did not pop up upon opening the program, which maybe why I didn't

Movie Studio

4 answers, most recent on 12/27/2023

RE: Magix movie studip 2024 super slow on a killer machine

@NielsChristian-Mohr Hi Answering your questions in reverse order: I do not have the 'Blue Puzzle template from the Simple Things pack, however several users have found a few issues with other titles having positioning, or alignment, or font

ACID

12 answers, most recent on 11/20/2022

RE: Acid pro 10 suite update error

@Mark-Martucci https://www.magix.info/us/support/article/error-corrupted-data-or-error-code-2147163964--707/ If you get error "2147163964" or the message "Download is incorrect" during installation, you may have a problem with the "Microsoft

Video Pro X

16 answers, most recent on 2/27/2023

RE: Video ProX 12 -> Video ProX 14 disaster

@DominikStrycharski Hi, See this although it may be too late since you've reinstalled VPX12. Also, VPX14 is very sensitive to the material and the Hardware Acceleration settings in Program Settings - Device Options page. Under Processing, try one of

Movie Studio

6 answers, most recent on 7/31/2022

RE: Is Movie Studio 2022 Suite the new Movie Edit Pro Premium 2022 ???????

@nickaz Movie Studio 2022 is the new name for Movie Edit Pro 2022; there is no difference "under the hood" between the two programs. If you have downloaded the installer for MEP Premium from your Magix account and it fails to install - do you see

Photostory

2 answers, most recent on 10/13/2022

RE: Hardware acceleration and AMD

@mike_b58 Hi . . . . RX6800GT VGU . . . . Do you mean the AMD RX 6800 XT - there is no GT version AFAICS? . . . . Photostory will restart and I get an AMD video driver error. . . . Are the drivers from the AMD website (not the Windows installed

SOUND FORGE

28 answers, most recent on 1/27/2025

RE: INSTALLING LEGACY PLUG-INS

Hi, SP, just keeping you updated. It's horrible. Hey, I also noticed a post from someone else on installation issues with Sound Forge 16 and Acid Pro in the forums. Back to my situation, Unbelievable. Still waiting for an email response from Magix,

MAGIX

23 answers, most recent on 10/28/2023

RE: Photostory Deluxe 2024 - Update 23.0.1.159

Hi Bol Thank you again for your help its most appreciated. I deleted the Cache and shut down the computer completely. Then restarted the computer went to Photostory delux 2024. It launched first time and I thought that was a good start because it

Movie Studio

14 answers, most recent on 8/30/2022

RE: error code-24

@Rick-Lee Hi . . . . I can't down load any of my video clips. I receive a message the clips must be modified to be down loaded. . . . . Do you mean when you try to import a video clip into the program a popup is telling you to you need to activate,

Video Pro X

18 answers, most recent on 8/21/2022

RE: Picture in Picture

@Donald-Milburn Hi, Aha - user error, as I suspected. Glad it's sorted out. Look at the list. You use the setting that you want for the project that matches the intended export settings. I use NTSC - 29.97fps, you use PAL 25fps - definitely not the

Movie Studio

8 answers, most recent on 10/19/2022

RE: Application keeps crashing.

@Trey-Lem Hi . . . . My directory in Win 11 is different and there is no folder as you show . . . . This topic was for the error in Movie Edit Pro, assuming you have Movie Studio the path is the same ie C:\Users\<User>\Documents\MAGIX\Program

Movie Studio

2 answers, most recent on 8/15/2022

[Closed] Can't get Vegas Movie Studio to Register on my computer.

So a while back when I first bought Movie Studio, everything was fine. I used my email and serial code to register and activate it on my computer.But later on I had to factory reset my computer and reinstall everything. Now when I try to get it to

Movie Studio

19 answers, most recent on 6/30/2022

RE: Convenient Place To Buy Plug In's?

@CarpentersMate Hi Mike . . . . Error Code: -24 . . . . Means you have used a different email address to the one the program was originally registered with, or there is a typo in the address. If you have a new email address, you can still register

Samplitude

8 answers, most recent on 1/10/2023

RE: Samplitude crashing with error code at random

All other applications are working fine it is obviously a bug in X7 the write error occurs when running the program no other time unchecking the option resolves the crashes. System runs super smooth already until I try using this application all

Movie Studio

13 answers, most recent on 12/7/2022

RE: Cannot burn movies to: DVD, Blu-ray or AVHD on Movie Studio 2023 Suite

@David-Kendall Hi 2022/12/06 10:06:29 [INFO] [DiscMaker]: Step 4 of 5, Creating DVD image...2022/12/06 10:06:29 [INFO] [DiscMaker]: Step 4 done The encoding process is complete so the issue is not the program. 2022/12/06 09:56:11 [WARNING]

Music Maker

15 answers, most recent on 5/18/2022

RE: Music Maker 0x80000003 mgxasio4_x64.dll

@Leo-SC Hi What is the actual issue you are having and is there an error message ? If there is an error message a screen shot of the error dialog box would help or please quote the error message in full. Are you are using an external USB audio

Samplitude

6 answers, most recent on 7/9/2025

RE: Samplitude pro x6 won't start

Thank you for you reply @SP. At first, while I was reading it seemed like that solution made sense because I needed to recover windows to have my audio service running again and several programs (including X6 were deleted). But after running Revo

Movie Studio

3 answers, most recent on 8/28/2022

The computer Freeze and MEP dont work

Hi the problem happened before one month when my computer began to freeze sometime after the computer stare up . this the details of my computer . AMD A8-7600 Radeon R7, 10 Compute Cores 4C+6G 3.10 GHz RAM 16,0 Gt 18GB Samsung 1600MHz 28GB

Photostory

53 answers, most recent on 4/2/2024

RE: Photostory Deluxe Won't Burn DVD: mda reports DVD creation error: 8400

@ann-hesselsweet Hi Assuming the burn completed. In Windows File Explorer, browse to the folder: C:\Users\Username\AppData\Roaming\MAGIX\Fotostory_2023_Deluxe\ Open the photostory.log file in Notepad and scroll to the bottom and locate the lines