• Off topic

  27 answers, most recent on 4/23/2023

  [Solved] Can't log in to my account.
  How do I contact support when I can't log in to my account to contact support? Do they have an email address? I have several Magix/Xara programs but trying to login to my account produces a server working on it/too late message. This has been
• Movie Studio

  2 answers, most recent on 7/10/2023

  RE: [Solved] Apply effect only to certain area
  @Christian-Schwaderer Hi, yes, Add an effect to your video clip, click on the 3 dots top right of the effects control window - Load Effects mask, this will add a B/W mask from a pre made selection or you can create one of your own in a photo
• Movie Studio

  3 answers, most recent on 1/4/2023

  RE: [Solved] Importing to 2023 Movie Studio - video is black screen - audio works
  @friendflyer Hi. In the program settings try opening the Device options and setting the Import, Processing,and Export settings all to CPU. Ray.
• Photo & Graphic Designer

  6 answers, most recent on 3/21/2023

  RE: [Solved] Software Update not working
  @kathleen-a Hi . . . . Renew the Update Service, Installs the latest version of the Update Service for your software."Start Installation" button. Should I do that?. . . . The Update Service is a 'sub feature' of the program, it is a small update and
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  I should point out specifically what is popping up. It is a grey box that says 'welcome' in the top left. It shows the serial number as well as my email address login. The yellow prompt box says 'activate and register immediately online'. I believe
• Music Maker

  2 answers, most recent on 6/28/2025

  RE: need to download music maker mx version 18
  @Lance-Troian Do your still have the CD? I don't think the downloader will still work. Activation might be possible if you select offline activation after installing the program and entering the serial number and computer ID into the activation
• ACID

  3 answers, most recent on 6/14/2023

  [Solved] Loops folder location options and ?'s
  May I ask for some additional help on this topic? In that said Public "Common" folder there are separate folders for "ACID Loops", "Loops Collections", "Producer Planet Teasers", and "Soundpools". Which of these would I place additional packs,
• Movie Studio

  3 answers, most recent on 2/6/2025

  RE: Unable to install Magix programsUnable to install Magix programs
  Hei! Olen yrittänyt asentaa Moviestudio suite 2024 ja Photostory 2025. En ole osioinnut kiintolevyä ja siellä on tilaa 358 G. Adoben, office. Ashampoon ohjelmat ovat ihan sujuvasti asentuneet. Harmittaa kun Magixin ohjelmat ohjelmat antavat tuon
• Music Maker

  9 answers, most recent on 6/19/2024

  RE: Song Maker not working anymore
  Hi Everyone, If you are experiencing issues about not loading AI data from the Store, Please try the follow these steps: First, check to make sure you have the latest version of the program installed. To do this, go to  "Help" > "Update Program"
• Off topic

  5 answers, most recent on 6/3/2026

  RE: Is it worth continuing to invest in Magix Software
  Hi so in order to solve the infamous "Could not find part of the program" error I installed the VPX17 trial thanks to a tip from @johnbaker which solved the issue. SO I will invest in Magix for a while longer as learning Resolve, for me, is just a
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Thanks for your advice. Mine is not a "Local Account'. I have quitted OneDrive temporarily. Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program. Only when I tried to either
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  So it looks like we have exhausted all possibilities and there is no work around? I am wondering if other editing programs would have the same problem or is it just magix? Thanks, Brendan.
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  @rickduley Are these Magix Pop-ups? Do you have a screenshot with them? Or is it from another program?
• Movie Studio

  2 answers, most recent on 12/31/2022

  RE: [Solved] Where is the "Title Templates" Folder?
  Hi Kami The folder forTitle templates is: C:\Users\Public\Documents\MAGIX\Common\Videocontent\Program name\Titles\Standard HTH John EB
• Movie Studio

  2 answers, most recent on 7/9/2024

  RE: how to import dvds to edit them
  @Martin-wenzel Hi and welcome to the user to user forums. The short answer is you can't directly import any DVD or Blu-ray Disk information into any video editing program. You could use the screen capture ability within the program to record the
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  @NicolasG Hi. Have you got a third party antivirus program running? If so, have you tried putting the program folders into the exceptions to scan section? Ray.  
• Off topic

  One answer, on 5/27/2023

  RE: [Solved] Vegas Pro 20
  @Barry-Reitman5894 The problem is very likely that you registered Vegas 20 to a different customer account and a e-mail address (maybe a typo or you forgot the original account?) You can still download the installer from here by entering your serial
• Other products

  One answer, on 12/22/2025

  RE: [Closed] I buy VEGAS Pro Suite 23 but my company ask to have the offline file
  @JPAK Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should also be
• Video Pro X

  4 answers, most recent on 2/28/2025

  RE: Working with Collages
  Hi @johnebaker Thanks for the answer to my first question. I probably didn't word my second question properly. I know it's easy to replace a collage with another collage or to "delete" a collage using the "undo" (Ctrl Z) function. But, for example,
• SOUND FORGE

  13 answers, most recent on 11/4/2024

  RE: Last used preset for Effects and Processes
  When I sent email to support, a person replied: "This behavior is completley normal for the program version 18. It's the exact same program behavior here on our end and have never been expected to do anything different. This is no bug or issue at
• Music Maker

  One answer, on 4/1/2023

  [Solved] bar vanished for no reason in one of my projects
  okay, so to add to the slew of bugs this program has, i was working on my project dodging crashes and failures left and right then all of a sudden the yellow bar at the top just stopped showing up, so now I can't drag the red line over to pick an
• SOUND FORGE

  27 answers, most recent on 3/19/2025

  RE: Sound Forge Audio Studio 17 doesn't detect Ozone 11 Standard (VST3)
  @drmq You can still try to reset the program settings under the File menu. Maybe there is something blocking Ozone 11 from being added to the list. Maybe it was blacklisted in a program config file after a problem? Yes sure, I could also format my
• Audio Cleaning Lab

  3 answers, most recent on 2/15/2023

  RE: [Solved] Windows 11
  @alan_reeves Hi . . . .  ACL 16 Deluxe . . . . Assuming you mean Magix Audio Cleaning Lab 16 then this is a very old version from 2010 and is not compatible with Windows 11. Re-installing would be pointless as the product uses a discontinued P2-
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  @Carl-Brik What do you understand by "MediaInfo analysis"? As explained in my first reply to you, please read and follow this tutorial (you'll see the words "This tutorial" are in blue so are a clickable link!) Once you have the data, simply copy