• Video Pro X

  39 answers, most recent on 4/24/2023

  RE: Video Pro X14 - Bug List
  @CubeAce Hi Ray, 3D Maker, even though it says Magix on it, was made by Xara. It has been part of the VPX/MEP/MMS installation for many years. You can see this under: C:\Program Files\MAGIX\Video Pro X14\3d_maker_embeded with the filename
• SOUND FORGE

  10 answers, most recent on 1/26/2023

  RE: Registering Sound Forge
  Welcome to the Magix Sound Forge users community @Steve-Mutchler.Firstly, check out this recent topic on the same issue.https://www.magix.info/us/forum/registration--1314167/#ca1843931 I'm already registered.... Do you mean your SF-16 has already
• SOUND FORGE

  2 answers, most recent on 10/12/2022

  RE: SFAS 15 Keeps asking for activation
  Hi @Paul-Richards, try deactivating and reactivating. You can deactivate in Sound Forge in the 'Help' menu: "Deactivate the software on this PC" .. or in your Magix Service Center account > "My products". Select the pertinent product from the
• SOUND FORGE

  12 answers, most recent on 11/15/2022

  RE: I'm looking for audio pan & volume curve in Audio Studio 12
  Hi at @Kitae-Lee, the Sound Forge activation serial number is usually stated in "Help> About Sound Forge..", but I am not sure about the Steam edition and the upgrade discount may not be available using Steam. For a definitive answer, email the
• Xara Designer Pro

  30 answers, most recent on 12/1/2022

  RE: Why isn't my xara updating
  @Crystal-Hall Hi, You have to open the version 19 and put in your serial number to activate it. Use the same serial number as for 18 - you only get one serial number in your account when you have an active Update Service. I told you that you will
• SOUND FORGE

  3 answers, most recent on 10/14/2022

  RE: Unable to activate one of my licenses sound forge 13
  Thank you for the info, do you know what is the 800 number for customer service. ? is been several hours to find a contact email or number and this guys doesn't make it easy for their costumers.
• Off topic

  2 answers, most recent on 10/10/2022

  Charged After Cancelation
  Has anyone else gotten charged after canceling their service? I lost my job and have no income, I cancelled last month and got charged this month. How does that work?
• ACID

  4 answers, most recent on 12/14/2022

  RE: Acid Pro 10 wont open error code -59
  @Paul-Mahoney As @SP. said, serial numbers for recent Magix products will always begin with P3! If yours does not it is not your serial key. I have no idea what yours beginning with 57 is; it isn't even a voucher code! However, assuming you have
• ACID

  3 answers, most recent on 12/13/2022

  Installation issue
  I am trying to install Acid Pro 9 onto a new computer. I get the error message: failed to install Microsoft Visual C++ 2013 redistributable (x64) I went to the Microsoft download and installed the file and tried again but I still get the same
• Music Maker

  22 answers, most recent on 11/14/2022

  RE: Trying to log on to the Magix Store from within Magix Music Maker 23
  Even on the Magix service centre Im trying to create an activation code using my serial number I was given after purchase and it wont budge. Used my physical PC address etc via cmd ipconfig/all. What would you use for computer ID? Are all new users
• Movie Studio

  69 answers, most recent on 4/9/2024

  RE: VHS captures, video "washed-out"
  @johnebaker @AAProds Hi, I'm definitely not an expert on video capture as you will see. I managed to make the capture device work, then not work... Right now, it's not working. I'm becoming an expert on plugging, unplugging...repeat, hoping that the
• Video Pro X

  31 answers, most recent on 2/24/2023

  RE: 20FPS CCTV Footage
  Here is the MediaInfo post gents: Format                                   : MPEG-4Format profile                           : Base MediaCodec ID                                 : isom (isom/iso6/iso2/avc1/mp41)File
• Audio Cleaning Lab

  14 answers, most recent on 3/4/2025

  RE: saving to MPEG 4
  @jamesglynn @johnebaker Hi, I just got around to trying out SFACL4 with an MP4 video clip. Export to Original format worked fine. Export to MPEG4 worked properly but it took a while. There is a huge difference in file size: 82,467KB for MP4 (as per
• SOUND FORGE

  3 answers, most recent on 11/5/2022

  RE: error -24
  @DIMITRIS-VOULGARIS Have you changed your e-mail address in your customer account at https://www.magix.com/int/support/my-service-center/ or did you just create a new customer account with a different e-mail addess? This won't work because the
• Music Maker

  2 answers, most recent on 10/31/2022

  RE: Pay for latest upgrade
  I think you'll have to contact Magix Support to get this resolved. I could be mistaken, but the only debit card I know of that can be used for online purchases is "Visa Debit".  The card number is recognized like a "Visa" credit card, but the money
• Photostory

  One answer, on 1/14/2023

  RE: Phoptostory 2013 Deluxe - how can I get the additional transitions
  @thomas-linsinger Welcome to the Magix user to user forums. I have never owned or used PS 2013 so cannot be sure of this but under the menu item Help, is there an option to download additional content, or similar words? If that does not exist the
• SOUND FORGE

  One answer, on 11/20/2022

  RE: Wrong Upgrade Purchased.
  Welcome to the Magix Sound Forge users community @Earl-Hinson. See this recent topichttps://www.magix.info/us/forum/purchase-the-wrong-version-of-sound-forge--1309187/ Another person had the same issue which was easily resolved by emailing Magix
• Movie Studio

  56 answers, most recent on 12/21/2022

  RE: installation problem
  @Greg123 Hi . . . . sent me an email that they cannot deactivate and reimburse me for MMS . . . . bought a new MMS 2022 May 31,2022 . . . . You are well out of the return and refund period of 14 days from date of purchase - see section 3 in this
• Photo & Graphic Designer

  One answer, on 10/31/2022

  RE: Registration
  @Regina-Blackburn-Orton Go to https://www.magix.com/us/support/my-service-center/, log in using the email address which is your registered one, presumably the hacked one, go to User Data and change your registered email to what you want it to be.
• SOUND FORGE

  One answer, on 9/23/2022

  RE: Update Deleted Program
  Hi @Glen-Weisman. sometimes the Sound Forge 'updater' does not work the way it should depending on many variables. An alternate way to update is go to the "Magix Service Center> My Products" or the "Download Center" and download your version of
• Movie Studio

  34 answers, most recent on 11/23/2022

  RE: Update Patch to 22.0.3.167
  @emmrecs Greetings Jeff, It was a matter of intelligent thinking (not a lot), patience searching the registry and luck. To cut a long story short, I finally decided it must be something to do with the Magix Update Service because there was no
• Photo & Graphic Designer

  4 answers, most recent on 10/7/2022

  RE: Upgrades
  @William-Collins Hi William, You have the Update Service: With the Update Service you will receive one full year of new features and updates for free, which can be used indefinitely. If you reinstall the program after one year, you will have access
• Off topic

  One answer, on 10/7/2022

  RE: Billing
  @ApreAudio I think you can change your payment info for contracts in your user account at https://www.magix.com/int/support/my-service-center/ under "My contracts". If not, then you can contact customer support at infoservice@magix.net
• Movie Studio

  11 answers, most recent on 10/4/2022

  RE: Error Occurred While Uploading
  @Ian-Schwartz Unfortunately, that basic function relies on the hosting service, Vimeo or YouTube or any other, NOT making any changes to their requirements and protocols.JeffForum Moderator