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Movie Studio
33 answers, most recent on 9/22/2024
[Solved] some transitions not being implemented after export

hi can anyone help some transitions do not get put in during export the ones in question are called separation 1 and separation 2 they work when making the video but are not there after i export the video anyone have any ideas? i did try just export

Music Maker
2 answers, most recent on 11/3/2023
RE: [Solved] INI file not found

@Sandi-Richards Maybe your firewall or antivirus software is deleting files? It might help to disable them temporarily.

Music Maker
2 answers, most recent on 7/18/2024
[Solved] How to delete properly

So MM still doesn't work after all the suggestions I've been given, so I want to delete it completely off my laptop, as I'm going to switch it over to my PC. The problems I was having shouldn't be a problem then, so I need help to delete MM

Photostory
6 answers, most recent on 8/24/2025
RE: [Solved] "Sound Optimization", disappearing transitions, transition/music issue

@Robert-Madison Hi With respect to the 'Sound optimization' message need more information in order to help you: Photostory version, your previous topic referred to Photostory Deluxe 2021 Computer specification, see this topic for what is

Samplitude
15 answers, most recent on 1/20/2024
RE: [Solved] Midi Keyboard, not operating correctly

@Peter-Gentile7058 @ChilCrazy It seems the bug was fixed with the newest X8 patch. For older Samplitude versions it might help to set the MIDI Out channel of the affected track to All.

SOUND FORGE
One answer, on 7/10/2025
Installation Manager will not run. Can't install SF 18pro update

Just downloaded the version 18pro updater but cannot install it. I get the message that the Magix Installation Manager will not run. Have tried two complete downloads; installed NetFramework 4.8; retsarted, etc. nothing helped. Running Win 10 64; no

Movie Studio
89 answers, most recent on 5/5/2025
RE: Upon importing my photos, they turn to black and white or all black

@AAProds Perhaps using other software to work out why @CubeAce couldn't open it but now can we can work out how to help the OP. What do you suggest we do to move forward from here in helping the OP?

SOUND FORGE
12 answers, most recent on 10/18/2025
RE: Registration issues with Sound Forge 11

@Relayer74 I suggest you contact customer support at infoservice@magix.net You'll first get a response from the AI customer support bot. Make sure you respond to it or select that it answer didn't help. It needs to know that you want help from a

Movie Studio
4 answers, most recent on 10/29/2025
Magix HUB

Hello there, Can anyone help: this is the issue: A valid subscription or product with a hub quota is required to download and use the stock content. I tried almost everything. I found a folder must be deleted but I am not so sure. I bought the

Video Pro X
5 answers, most recent on 5/22/2025
RE: Upgrading from Movie Edit Pro to Video Pro X (16)

Aha! Eureka! My bad. I only went as far as the Store tab, thinking that was where I should go for stock content. I went to the VPX help site

Music Maker
14 answers, most recent on 6/10/2024
[Solved] Music Maker begins to lag, eventually crashing after opening store.

I have tried everything I can from google and need help of anyone who has time. I bought 16 more Gb of Ram and I am still having the problem. If I open the store for any reason: To download a loop or VST or anything my program begins to lag

ACID
4 answers, most recent on 2/29/2024
RE: [Solved] vst plugins

Hi SP, Thank you for your help!!! I just resolved the issue. For some reason the fx chain box was hidden underneath the mixing console??? I was unable to see them until I moved the console. Thank you again so much!!! Brian

Music Maker
2 answers, most recent on 10/6/2024
RE: [Solved] How to add MORE file manager shortcut locations?

@Film.Maker It might help to create some symlinks on your C drive. For example, open the command prompt and enter mklink /J "C:\Users\Public\Documents\Soundpools\NameOfMySoundpoolFolder1" "E:\Path\to\Soundpool\Folder1\" This will create the junction

Photostory
5 answers, most recent on 1/27/2025
RE: [Solved] adding photo's

@LJ-Kearney Hi Which version and patch version of Photostory are you using - see under Help, About... to get this information ? . . . . adding photos on story wall .... when i add photo's it adds before the last photo? is there a setting that

ACID
4 answers, most recent on 5/31/2025
I can't download instruments from help menu

I want to download instruments from the ACID Pro 11 Pro suite help menu, but I can't click the checkbox. No matter how many times I click it, it remains blank. Actually, when I tried to download it a while ago, it was interrupted by an Internet

ACID
2 answers, most recent on 11/17/2023
RE: [Solved] Cannot download ACID Pro 11 Suite

I figured out the issue. My Internet was spotty due to outages with my ISP connecting to their backbone provider. No further help is required

Music Maker
One answer, on 9/14/2025
RE: soundpools music maker 2025 premium.

@Marek-Repko It usually helps to open the program settings and to click on the button to clean up the in-app-store.

Movie Studio
2 answers, most recent on 11/14/2023
[Solved] Black Program Preview Screen

I recently upgraded to Movie Studio 2024 from Movie Edit Pro Premium 2022. However, there is no video display on program preview, but audio is working. This happened to me back then when I upgraded Movie Edit Pro Premium 2020 to 2022. I got help at

Movie Studio
7 answers, most recent on 11/15/2023
RE: [Solved] New purchase is crashing

@Tom-Dussek This might help: https://www.magix.info/us/forum/upgraded-and-receive-msg-elements-ofx-error-cannot-solve--1297438/#ca1778531

SOUND FORGE
5 answers, most recent on 10/7/2025
RE: Missing DLL for Sound Forge Pro installer

I reinstalled the latest x86 & x64 Visual C++ redistr versions and rebooted, but it didn't help. Thanks for the suggestion. Any others?