• Samplitude

  5 answers, most recent on 2/1/2024

  RE: [Solved] How do I activate X3 on a new computer?
  Turns out there are two versions of X3 on the installation media. X3, and X3 Suite. My serial only works with the latter. Thanks to everyone for the help! Mark
• Music Maker

  2 answers, most recent on 11/3/2023

  RE: [Solved] INI file not found
  @Sandi-Richards Maybe your firewall or antivirus software is deleting files? It might help to disable them temporarily.
• SOUND FORGE

  One answer, on 7/10/2025

  Installation Manager will not run. Can't install SF 18pro update
  Just downloaded the version 18pro updater but cannot install it. I get the message that the Magix Installation Manager will not run. Have tried two complete downloads; installed NetFramework 4.8; retsarted, etc. nothing helped. Running Win 10 64; no
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @AAProds Perhaps using other software to work out why @CubeAce couldn't open it but now can we can work out how to help the OP. What do you suggest we do to move forward from here in helping the OP?
• Movie Studio

  33 answers, most recent on 9/22/2024

  [Solved] some transitions not being implemented after export
  hi can anyone help some transitions do not get put in during export the ones in question are called separation 1 and separation 2 they work when making the video but are not there after i export the video anyone have any ideas? i did try just export
• Music Maker

  2 answers, most recent on 7/18/2024

  [Solved] How to delete properly
  So MM still doesn't work after all the suggestions I've been given, so I want to delete it completely off my laptop, as I'm going to switch it over to my PC. The problems I was having shouldn't be a problem then, so I need help to delete MM
• Photostory

  6 answers, most recent on 8/24/2025

  RE: [Solved] "Sound Optimization", disappearing transitions, transition/music issue
  @Robert-Madison Hi With respect to the 'Sound optimization' message need more information in order to help you: Photostory version, your previous topic referred to Photostory Deluxe 2021  Computer specification, see this topic for what is
• ACID

  15 answers, most recent on 12/19/2024

  RE: [Solved] 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄
  @Forever-Season Ok. Which audio device is selected as the default device in the Windows sound control panel? To open the Windows sound control panel easily, again hold down the Windows key and tap R. In the Run window, enter mmsys.cpl and press
• SOUND FORGE

  12 answers, most recent on 10/18/2025

  RE: Registration issues with Sound Forge 11
  @Relayer74 I suggest you contact customer support at infoservice@magix.net You'll first get a response from the AI customer support bot. Make sure you respond to it or select that it answer didn't help. It needs to know that you want help from a
• Video Pro X

  5 answers, most recent on 5/22/2025

  RE: Upgrading from Movie Edit Pro to Video Pro X (16)
  Aha! Eureka! My bad. I only went as far as the Store tab, thinking that was where I should go for stock content. I went to the VPX help site
• Movie Studio

  4 answers, most recent on 10/29/2025

  Magix HUB
  Hello there, Can anyone help: this is the issue: A valid subscription or product with a hub quota is required to download and use the stock content. I tried almost everything. I found a folder must be deleted but I am not so sure. I bought the
• Samplitude

  15 answers, most recent on 1/20/2024

  RE: [Solved] Midi Keyboard, not operating correctly
  @Peter-Gentile7058 @ChilCrazy It seems the bug was fixed with the newest X8 patch. For older Samplitude versions it might help to set the MIDI Out channel of the affected track to All.
• Movie Studio

  27 answers, most recent on 4/20/2025

  [Solved] Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  I could load, edit, and save MP4s. Then, suddenly Movie studio 2025 stopped working like normal and asked me to activate the Mpeg 4 codec. I couldn't do it and got this message: "The activation of MPEG-4-Codec failed. If you are using the program as
• ACID

  4 answers, most recent on 5/31/2025

  I can't download instruments from help menu
  I want to download instruments from the ACID Pro 11 Pro suite help menu, but I can't click the checkbox. No matter how many times I click it, it remains blank. Actually, when I tried to download it a while ago, it was interrupted by an Internet
• Music Maker

  One answer, on 9/14/2025

  RE: soundpools music maker 2025 premium.
  @Marek-Repko It usually helps to open the program settings and to click on the button to clean up the in-app-store.
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  RE: Missing DLL for Sound Forge Pro installer
  I reinstalled the latest x86 & x64 Visual C++ redistr versions and rebooted, but it didn't help. Thanks for the suggestion. Any others?
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: Is there a way to increase the cache?
  Many thanks Gid. Been of great help and most appreciated.
• Audio Cleaning Lab

  2 answers, most recent on 11/30/2025

  RE: cannot active audio cleaning lab
  @Apache01 So, do I understand it correctly that the program was installed? And you are how at the activation screen? It could help if you temporarily disable the Windows Defender firewall.
• ACID

  4 answers, most recent on 2/29/2024

  RE: [Solved] vst plugins
  Hi SP, Thank you for your help!!! I just resolved the issue. For some reason the fx chain box was hidden underneath the mixing console??? I was unable to see them until I moved the console. Thank you again so much!!! Brian
• Music Maker

  14 answers, most recent on 6/10/2024

  [Solved] Music Maker begins to lag, eventually crashing after opening store.
  I have tried everything I can from google and need help of anyone who has time. I bought 16 more Gb of Ram and I am still having the problem. If I open the store for any reason: To download a loop or VST or anything my program begins to lag
• Music Maker

  2 answers, most recent on 10/6/2024

  RE: [Solved] How to add MORE file manager shortcut locations?
  @Film.Maker It might help to create some symlinks on your C drive. For example, open the command prompt and enter mklink /J "C:\Users\Public\Documents\Soundpools\NameOfMySoundpoolFolder1" "E:\Path\to\Soundpool\Folder1\" This will create the junction
• Photostory

  5 answers, most recent on 1/27/2025

  RE: [Solved] adding photo's
  @LJ-Kearney Hi Which version and patch version of Photostory are you using - see under Help, About... to get this information ? . . . . adding photos on story wall .... when i add photo's it adds before the last photo? is there a setting that
• SOUND FORGE

  13 answers, most recent on 12/14/2025

  RE: sound forge 16 glitching audio problem is back after upgrade
  I also had clicking and popping noises, but the following helped resolve them. Thank you so much. > Enable "Always proxy compressed formats" (Options> Preferences> General")  
• ACID

  2 answers, most recent on 11/17/2023

  RE: [Solved] Cannot download ACID Pro 11 Suite
  I figured out the issue. My Internet was spotty due to outages with my ISP connecting to their backbone provider. No further help is required