• Music Maker

  6 answers, most recent on 8/4/2025

  RE: Help
  Hi, I had to install my Music Maker on a new PC because the old PC got damaged. I cannot find the email with the activation number. can you please help thank you I have been sending emails since July 1st, they reply with a ticket number and they say
• Music Maker

  16 answers, most recent on 11/17/2025

  RE: Magix music maker on linux mint
  Image deleted by Moderator, since it includes confidential personal data like your email address which should never be posted to a public forum like this one.
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I too have been chatting with the Bot followed by an email which appears to be from a real person. The resets they gave you do not work. John EB
• Music Maker

  One answer, on 11/22/2024

  RE: [Solved] Music Maker 2025 not usable
  The issue seems to be resolved thanks to responds I have got by email from Magix team. It was needed to apply reset procedure. "File" menu => "Settings" sub menu => "Reset program settings" option. I marked all items in the list and did the
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I've still heard nothing from them. But the promotional sales emails keep coming lol. I'll update here if I ever hear back and actually get my software code or give up and dispute Pay Pal payment.
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  I don't have any effects in the media pool showing the download icon. Video Deluxe Premium 2026 appears virtually identical to version 2025 with the exception of the somewhat buried AI features. I sent Magix a request to merge my email addresses.
• SOUND FORGE

  3 answers, most recent on 1/5/2026

  RE: [Solved] SOUND FORGE Audio Studio 15 Steam Edition - Ozone 9 Plugins
  As I recall Ozone Elements was only included with Sound Forge Pro 15, but I am not sure about the bungle or the Steam version. Sound Forge Audio Studio 17 is currently on sale directly from Magix which now includes Ozone Elements (11) as well as
• Movie Studio

  3 answers, most recent on 5/13/2026

  Nvidia and VDL2026+
  Greetings, I'm rapidly coming to the conclusion that VDL 2027 is on the horizon for two reasons:- 1) Historically new versions come out end of May beginning of June, and 2) I always seem to receive a regular stream of emails strongly suggesting I
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  @joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  [Solved] Error Message -24
  Hi everyone,   I have registered my products and used them previously. However, everytime I try and use SOUND FORGE 15.0 it asks for registration and email, despite having green ticks against both categories. Anyway so I think, it wants me to press
• Off topic

  5 answers, most recent on 10/28/2025

  RE: Education Purchase - Still waiting!@!#
  @MBeatz Welcome to the Magix users forums. Whether anyone else who posts here is an "educational" user is doubtful, I think so I wonder whether you will receive useful advice, sorry. You say you have reached out to Magix 4 different times but did
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Hi, Did you download and install the file from your account?And, did you use the same email address as the one for your account with MAGIX when you tried to activate the program after installing it? John CB
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Thanks for the additional information. I can only say I agree with you, unfortunately! Magix as a company are doing themselves absolutely no favours at all when emails receive no reply and genuine concerns about the non-arrival
• Other products

  One answer, on 1/8/2026

  I keep getting Error Code 24 so can’t authenticate the product
  I have purchased MAGIX Photo Manager Deluxe 17 but can’t authenticate the product, it advises that the code has already been used on another email address.
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @jesse-b Jesse, an email address Magix was using recently for licencing issues was infoservice@magix.net. I don't know if that is still working, but it is worth a try. Provide as many details as you can eg email addresses used, exact program
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Just a thought have you checked your email spam for messages from Magix. I say that because only a couple of hours from submitting my request I have had an email saying "Hello and welcome to MAGIX, Thank you for contacting us. Unfortunately, our
• Video Easy

  One answer, on 8/28/2025

  RE: Error 24
  Hi, Are you using the same email address as your account with Magix or the one with which you registered the software? Your email address is your username with Magix. You can check in your account on Magix.com to see if the program is registered
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @SP. Thanks! I’ve sent a few emails to Russ Media and no response. I’ll try connecting to some employees on LinkedIn and if it’s not resolved by next week I guess it’s a PayPal charge back…
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  This cancellation process is THE WORST. I emailed in September of 2024 to cancel and never received a response. I just sent another email to shop@magix.net to cancel again.I have also disputed the charge with my bank. I am expecting this to be
• Music Maker

  One answer, on 8/11/2025

  help me please
  laptop broke down i lost every thing i pray magix can send a link and key by email
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  I'm pretty sure I have used the same email since the beginning The email address you use to login to the Magix forums and the address you used when your SF-11 was initially registered (with Sony) may be different, so double-check. If all else fails,
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  @Grummulthrus Hi The BorisFX Sound Forge forum is here, you should be able to login with your email address and password. As there is no possible resolution in this forum his topic will be closed. John EBForum Moderator
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire Your original post has been edited to remove confidential data (your ticket numbers) which should never be posted to a public forum like this one. Also, please remember these are user to user forums, with visits and posts from Magix