Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I had to clear my Computer data. I have Vegas 22. My computer caught a virus. I'm attempting to put my serial number in but it keeps saying it is invalid or registered to another product. I'm using the same computer I downloaded it on previously.

SOUND FORGE

6 answers, most recent on 5/1/2026

RE: Sound forge pro 11

The password is incorrect and I need access to the old email to retrieve a new password @Angela-Prosser, in that case you will have to contact Magix support. Sorry to say, a response may take 'a while' due to the restructuring of Magix and the

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@AAProds Hi Al I currently don't have access to those files at the moment, my PC is offline for a few days. Will let you know as soon I can put something together for you. @jak.willis Hi Jak The full error message I believe

Movie Studio

15 answers, most recent on 9/26/2025

RE: MAGIX Video deluxe 2026-encoding failed

@johnebaker it is the second stage, the actual burn, whether to disc or ISO file, that creates the correct folder structure from the prerendered files folder. John, @Alfns point is that the VIDEO_TS folder is not created on the PC as a folder by the

Movie Studio

3 answers, most recent on 4/28/2026

RE: cannot burn dvd+R

@George-Thomas4145 Welcome to the Magix user to user forums. Assuming you are using a version of Movie Studio (which one and which edition, by the way?) to burn a video to DVD it would be very useful if you were able to show a screenshot of any

SOUND FORGE

2 answers, most recent on 1/23/2025

RE: Sound Forge Pro 18

@Rich-Ross Maybe they just forgot to replace 17 with 18? And there aren't many differences between both versions. They are basically identical except the new 3D reverb and access to text-to-speech and to a stock asset library.

Movie Studio

6 answers, most recent on 4/24/2026

RE: Movie effect settings ??

@browj2 Hi John . . . . From what I recall, you use the Movie Effect Settings Sharpness effect in all your videos . . . . That is correct, the reason is mainly based on experience and observation with creating BD discs, 1920x 1080 m2ts, the image

Music Maker

One answer, on 9/19/2025

RE: ''Únlimited Loops and Samples'' subscription (Update Payment Info)

@Bruce-Rogee Welcome to the Magix user to user forums. Because no-one who posts here has access to any Magix account information, other than their own, I think you will need to email infoservice@magix.net and request their help in resolving this

Web Designer

8 answers, most recent on 12/9/2025

RE: [Closed] login not recognised

@Latitude231 Thanks for letting us know you were able to resolve this yourself. BUT it seems you have two accounts in the forum, one under the Name "Latitude231" and one under the name of "John-Peacock". This is strictly against the forum rules and

Movie Studio

2 answers, most recent on 8/15/2024

How to access Boris FX BCC Chroma Key Studio in MMS Studio Suite

I've just upgraded to Magix Movie Studio 2025 Suite & activated Boris FX BCC Chroma Key Studio but I can't find out where or how to access it. Help was no help & even Googled with no luck. Sadly Magix don't appear to have a method of

Music Maker

17 answers, most recent on 6/11/2024

RE: Previous Audio Error (still a problem)

@Riley-Coach Try the following. Make a right click on a folder in Windows Explorer > Properties > Security and check which groups and users can access the folder. There should be listed your SYSTEM group, your Windows user account, your

Music Maker

2 answers, most recent on 3/15/2026

RE: I installed Music Maker 2014 in new computer.

@TERRY-BEACH Hi Error code -10 means the program online connection had an error, or was dropped/interupted. Assuming the new computer is running Windows 11. If the serial number begins with P2- then this may be the issue, the P2- serial numbers

Movie Studio

16 answers, most recent on 2/25/2026

RE: Can't get Red Text

The color in the screenshots, as you see, is what I see see in Irfanview and Photoshop. But red and yellow in general are correct in the other softwares. I just made a screenshot of your comment of the Anaglyph mode access (since I'm not familiar

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@Per-Schei Does your invoice include a serial key? If so, have you tried entering that into your installation of MM? According to what you have written it would seem you already have an edition of Music Maker installed on your computer, so I wonder

Audio Cleaning Lab

3 answers, most recent on 10/9/2024

RE: Need serial number

I log in but there is no 'My Products'. It came with the ION turntable. I can't remember registering, maybe I did, I don't know. I can access the program so I probably did. Still, no serial number.

Music Maker

One answer, on 2/22/2025

RE: Progam is really slow to open and then to open/save projects

@Bradas73 If the software reacts very slowly, for example if it takes multiple seconds after each click to respond, you might try to disable the text cursor indicator in the Windows accessibility

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 @PATIENT-X advised that Having an attitude to the Moderators gets you nowhere. I can only reiterate that, and remind you that, according to the Community rules (to be found in the footer of any forum page), especially #1 and #7,

SOUND FORGE

2 answers, most recent on 4/24/2025

RE: Sound Forge 7.0

@Dennis-Garcia Visit Magix.com and use your old Sony login credentials (e-mail and password) to access your user account. There you should be able to download the installer. If this doesn't work you could get an external USB disk drive. I think they

Music Maker

11 answers, most recent on 1/28/2025

RE: [Resolved] Getting error 1603 during installation

Could be worse Kasperky! I am just surprised that Magix Support hasn’t said error 1603 needs the following to install the software. They must know which folders that their software access to install it. There is also another error in the

Movie Studio

195 answers, most recent on 2/12/2026

RE: Any problems to expect if upgrading CPU/MB/ and operating system?

@Gr8fuldan Your access to these forums has been approved but your first post here has been permanently hidden since you are asking for help with a problem with Samplitude Pro and this thread is about Movie Studio. Please do not hijack another user's

Movie Studio

4 answers, most recent on 4/30/2026

RE: Premium Content

@M-J-S Hi In addition to @browj2's comment regarding email addresses. Once you have created a user account with, email address 1 , then create a new accounts with email address 2 and 3 , you cannot create or change account email address 1 to email

SOUND FORGE

2 answers, most recent on 11/8/2024

Most features are greyed out can’t access

Magix, very disappointed! Just got your Sound forge 18 pro and I can’t access hardly any features within the program!!!! They are all greyed out. I can’t even find a metronome !! the reason I got it was a lot because of the advertised sound blocks.

Video Pro X

175 answers, most recent on 5/27/2026

RE: Video Pro X16 - New Features and Bug Repairs

@CubeAce Hi Ray, did you upgrade to the MMS2024 perpetual license or the Annual 365 license? As for the new VPX 16 perpetual license, it looks like it has access to the HUB although more limited than the annual subscription. My question is; with

Photostory

30 answers, most recent on 2/25/2025

RE: How To Add Audio To Photostory Deluxe 2021 Slideshow

@Robert-Madison Please remember that Community Rules # 1 and 7 specifically do not allow users to post insulting language about other users! To describe another, very experienced and helpful user as an a** is totally unjustified and most definitely