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The Login page to My Account for Magix shows only the top three lines and will not scroll down at all. I am trying to re-install an old Movie Studio 18 Platinum on a new PC and cannot access anything. Any suggestions please?

Music Maker

19 answers, most recent on 12/19/2022

[Solved] Successfuly not activated

Hello everyone, today I bought a Music Maker 2023 Premium, and after installation it asked for login credentials, and then for serial number, I pasted my SN to input field, successfuly activated and showed up a list of items what have I activated,

Other products

One answer, on 12/10/2023

[Closed] cannot access Text to Speech

I can't access Text to Speech feature, it always appears warning "the feature is available after you login" whereas I had been logged my account on it and I have no issue with my internet connection. How to fix it?

Off topic

3 answers, most recent on 3/14/2023

RE: [Solved] Issue logging into account

The message "The server is working for your request... please wait!" using MAGIX Service Center appears if you already submitted a form and clicked submit button again (e.g. if you double click the button or pressing Enter more than once). If you're

Off topic

27 answers, most recent on 4/23/2023

RE: [Solved] Can't log in to my account.

@akakoala The message "The server is working for your request... please wait!" using MAGIX Service Center appears if you already submitted a form and clicked submit button again (e.g. if you double click the button or pressing Enter more than once).

Audio Cleaning Lab

One answer, on 11/3/2023

RE: Audio Cleaning Lab 2013 Re-install

@pbrixey Hi Login to your account at magix.com, account icon is top right of the home page, using the email address and password used to register ACL 2013, select My products. You should see your registered product(s) with download link(s) and your

ACID

9 answers, most recent on 10/6/2024

RE: MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY

Thanks for responding to this hectic post of mine😁. Yeahhh, I'm sadly very aware of the location it was posted. Reason it was posted here was for TOTAL sight aspect, either it be by other creators like myself or ideally, Magix employees... ANYWAYS -

Music Maker

3 answers, most recent on 10/21/2022

RE: [Solved] Can't use MM ver. 31.0.1.13 offline after buying Vita Sampler.

@Martin-Henry A feature of all recent MM versions is that an online connection is required on boot up, which checks the licence status and so allows your Premium edition to fully load. Unfortunately you cannot bypass that login if you want to use

Web Designer

2 answers, most recent on 1/24/2024

RE: Support

@William-Marzul5472 Hi Magix no longer sell any Xara products, so if your site is hosted with Magix-Online, then I would advise you to move your site and domain names to Xara. Depending on the version of Web Designer you have, your hosting may

Off topic

27 answers, most recent on 4/23/2023

RE: Can't log in to my account.

Same thing happened to me today - I upgraded a Magix product and then waited for the email with download link - but it never arrived. I tried to login to get it directly and now I get: Login incorrectUnfortunately, your login data was not

SOUND FORGE

7 answers, most recent on 1/15/2024

New License Purchase For Sound Forge Pro 17

I just purchased a new license for version 17 as opposed to an upgrade. I downloaded all content for two different MAGIX software license purchases. In total I have 9.8GB of software installation content. Will I be able to download all of this again

Movie Studio

3 answers, most recent on 12/5/2025

RE: Video Deluxe 2026 Keeps Hanging

@Skyline_UK Hi . . . . the new version hangs everytime I load clips . . . My PC should be powerful enough. . . . Unfortunately this is not so, the i9-9940X has no integrated iGPU which VDL could use, and the GT 1030 does not support NVENC which is

Movie Studio

4 answers, most recent on 9/9/2023

RE: Cannot Access TTS with new MAGIX Movie Studio 2024 Platinum install

Using the "Profile" connection from within theMovie Studio 2024 Platinum program I get a message that: "You have no active subscriptions". When I login to Magix from my browser I get a notification that my "Serial Number is already used" I can't

Movie Studio

8 answers, most recent on 8/22/2024

RE: Upgrading to Magix 2025

@robert-g You can change your email address in your account. Go here, log in using your old email address (hopefully you can remember your account password!) go to User Data and update your email address. This will "transfer" all your account

Music Maker

3 answers, most recent on 7/24/2023

RE: "Platinum Bundle" - Producer planet

Thank you but I am unable to contact Magix online and make a ticket answer.. I tried many time with my account login, but I am still turning around. Excuse my english, I am from Canada and I am french cityzen.

Other products

32 answers, most recent on 4/27/2024

RE: Independance

@scarlatino Where did you get the library installer from? From your Magix user account? The link to archive.org also mentions that the licenses were transferred from Yellow Tools to Magix: All yellow tools user accounts have been transferred

Off topic

27 answers, most recent on 4/23/2023

RE: Can't log in to my account.

So support's response to me not being able to login to the service centre with x...@mailf...s.com was to change the account login to x...3@mailfiles.com. Not what I asked for but I've given up now.I note also that with that change my forum login has

Video Pro X

12 answers, most recent on 11/16/2025

RE: Mapper

@Verner-Nielsen Hi Thanks for the information. Why VDL creates the folders where it does is because F:\One Drive\Documents is the Windows default location documents folder. This is normally setup when Windows is first run on a new computer and use

Off topic

27 answers, most recent on 4/23/2023

RE: Can't log in to my account.

This is what has confused me I think with respect to seeking support. It says in order to contact support online one has to have an active login. But because I couldn't login in I created the new login using xara3@*******.com. Hence my support

Other products

7 answers, most recent on 4/2/2024

RE: I need to activate Video Saver in my new computer. Old is dead.

@Jarmo-Hamalainen Yes, contact customer support at infoservice@magix.net If you can't find any registered products you very likely created a new, empty customer account by entering a new(?) e-mail address. Your old customer account should be still

Xara Designer Pro

One answer, on 11/1/2023

RE: cant find my serial on box or email

@sean-sullivan Hi . . . . not showing up in my products, why is that . . . . Assuming this is the Magix version of Web Designer, ie the box should have 'Magix' in the top right corner, did you login in to your account at magix.com using the email

Music Maker

10 answers, most recent on 3/22/2024

RE: Support links are redirecting me to Forum instead. Serial Number prob

@Pernas Hi Thanks for the feedback, that is something that is not common knowledge and is definitely not good news. This details one of the possible reasons I gave for the error - a web server access failure. I wonder if that also applies to older

Music Maker

2 answers, most recent on 5/13/2024

RE: I bought version MUSIC MAKER PREMUIM EDITION 2021

@guy-partin Some months ago there were changes at the backend servers and version 2021 no longer can connect to them. You need to download and install the Music Maker 2024 Free Edition directly from Magix.com and install that instead. Enter your

SOUND FORGE

One answer, on 3/13/2025

RE: REINSTALAÇÃO

Reinstalling Sound Forge on a PC that has been formatted. How can I proceed, because the serial number was previously used? @caju-cashew Welcome to the Magix users forums. Go to this page, https://www.magix.com/us/support/my-service-center/, log in