• Music Maker

  3 answers, most recent on 7/24/2023

  "Platinum Bundle" - Producer planet
  I am unable to purchase the new "Platinum Bundle" in the Producer planet store. Before connecting to my account, the Bundle is availible à 10% of regular price but after login, the store said "not availible" why ? Is it about my country ?
• Movie Studio

  23 answers, most recent on 10/11/2023

  RE: Mercalli V6 (with Movie Studio 2024)
  @KScott Hi Kami, When I select the purchase from Al's link (@AAProds) and select Purchase again, it goes to the login screen, no country selection. After logging in and on the purchase screen, there is no country selection. I'll ask Magix. The offer
• Other products

  32 answers, most recent on 4/27/2024

  RE: Independance
  @scarlatino Where did you get the library installer from? From your Magix user account? The link to archive.org also mentions that the licenses were transferred from Yellow Tools to Magix: All yellow tools user accounts have been transferred
• Other products

  One answer, on 6/6/2023

  RE: Re-download
  @david-p8249 Hello welcome Please login here and go to my products to download. Stephen Forum Moderator
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: Support links are redirecting me to Forum instead. Serial Number prob
  @Pernas Hi Thanks for the feedback, that is something that is not common knowledge and is definitely not good news. This details one of the possible reasons I gave for the error - a web server access failure. I wonder if that also applies to older
• SOUND FORGE

  2 answers, most recent on 5/20/2023

  RE: I paid for Sound Forge 11 ... i need to retrieve my serial # to instal
  @Darin-Holtom Visit Magix.com and log into your user account (you can use your old Sony login credentials in case you registered SF 11 with Sony). Then redownload your software under "My Products"
• Movie Studio

  8 answers, most recent on 8/22/2024

  RE: Upgrading to Magix 2025
  @robert-g You can change your email address in your account. Go here, log in using your old email address (hopefully you can remember your account password!) go to User Data and update your email address. This will "transfer" all your account
• Music Maker

  2 answers, most recent on 5/13/2024

  RE: I bought version MUSIC MAKER PREMUIM EDITION 2021
  @guy-partin Some months ago there were changes at the backend servers and version 2021 no longer can connect to them. You need to download and install the Music Maker 2024 Free Edition directly from Magix.com and install that instead. Enter your
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  This is the first time I am aware of that any password keeper assisted login has failed on any site I have. I have dozens of logins and use the app every day. There is no extra space or character being input that I can see but I suppose there may be
• Photo & Graphic Designer

  6 answers, most recent on 10/21/2023

  RE: Email address for Magix support
  I need help getting my login credentials to work.I have been with Magix for years and bought many products.I needed to change the Account email address so I logged in and followed the prompts to change the email associated with my account. It
• Music Maker

  9 answers, most recent on 7/3/2023

  RE: Can't log in to my MM Account
  @Martin-Oxenham Please contact customer support at infoservice@magix.net This might be a bug. Are you using the newest version? Did it work fine in the prevoius version? You could ask customer service for a download link for the previous
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  My conclusions about what is occurring is in my second last comment. Login details have been checked to be correct.
• SOUND FORGE

  5 answers, most recent on 7/4/2023

  RE: Need Registration Code to Activate My Trial Version of SF Audio Studio
  Thanks for your response, SP. It's been more than 30 minutes now since I registered, and I still haven't received an email containing the registration code. But when I login to my Magix account, I can see that the software is showing as having been
• SOUND FORGE

  One answer, on 6/18/2024

  RE: Formatei meu equipamento e tentei baixar o Sound forge 16 que eu usava
  @Dinho Certifique-se de não inserir outro endereço de e-mail.  Utilize o endereço de e-mail da sua conta de cliente.  Caso não tenha instalações gratuitas disponíveis, visite Magix.com e faça login na sua conta de cliente.  Procure Sound Forge em
• Music Maker

  One answer, on 6/7/2023

  RE: License
  @Danny-Gilbert You should be able to check which of your packages has a Commercial Licence by going here, logging in and then to My products. HTH JeffForum Moderator
• Audio Cleaning Lab

  3 answers, most recent on 12/16/2023

  RE: Cleaning Lab 16 Has A Reported Virus
  @jnpurdy Hi Where did you get the installer from? If not from your account at magix.com, then download it from there. Login with the email address and password you used to activate Cleaning Lab and select My Products - you should see the download
• SOUND FORGE

  One answer, on 3/13/2025

  RE: REINSTALAÇÃO
  Reinstalling Sound Forge on a PC that has been formatted. How can I proceed, because the serial number was previously used? @caju-cashew Welcome to the Magix users forums. Go to this page, https://www.magix.com/us/support/my-service-center/, log in
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  What apps do I have? Are the licences current? What is the serial number so I can install them on my current computer as the previous one broke down in January. Is the profile /email address the same for the forum as for my account? Because I can't
• Music Maker

  3 answers, most recent on 4/29/2023

  RE: Accessing Soundpools
  @dmstar1956 All Soundpools bought previously in the in-app-store should be listed in the Download tab. This requires that you use the same user account as your login in case you have a new account.
• Video Pro X

  6 answers, most recent on 6/28/2024

  RE: program won't open
  @RONALD-BRIDGMAN6378 Hi I suspect that the serial number used to try to register the upgrade to Video Pro X14 (VPX 14) is for the older version you upgraded from. Login to your account at magix.com, Account icon is top right of the home page, using
• Video Pro X

  4 answers, most recent on 6/7/2023

  RE: Do we already have direct solution to fill vertical video?
  @SullyPanda76us Hi, the latest is VPX14, but your pic says Extend not Upgrade, 🤷‍♂️ I'd ignore that & go to the Magix website, login & see what upgrade you can get
• SOUND FORGE

  5 answers, most recent on 3/29/2023

  RE: sent wrong product, sent no serial number, no support contact point
  found that. thx. interesting, in order to contact help, you have to login to Forums then go to that support page. I find that peculiar, i did locate it though
• ACID

  4 answers, most recent on 9/8/2023

  RE: can't authorize acid 7
  @charles-jonkey Be aware no Magix staff is active here. We are all users like you. So this isn't "our" site. Have you registered Acid 7 in the past with Sony? Your Sony customer account was transferred to Magix. Simply visit Magix.com and login with
• SOUND FORGE

  6 answers, most recent on 8/2/2024

  RE: Paid for Song Forge Audio Studio 17 on July 2gust 1st, still waiting f
  Hello @rod-c8435,   Welcome to the forum for and by Magix users. On this forum, forum members help each other, but it is separate from Magix Support. I don't have the answer to why you haven't received an order confirmation. Your bank statement will