• Music Maker

  One answer, on 4/7/2024

  RE: help please, i lost my notebok and products
  @Windows-alexandredepaula Hello, welcome contact infoservice@magix.net providing all required details. Please keep in mind that this is a user-to-user forum and do not leave any personal or financial information in this forum. use your login details
• Video Easy

  2 answers, most recent on 7/28/2023

  RE: [Solved] Transferring your old Movie Edit Pro Plus to a new computer.
  @martti.saarelma Hi . . . . I'm trying to install Move Edit Pro Plus on a new machine. I have a product key. I was able to download videoeasy3hd_dlm.exe to my machine. . . . . The download you are getting is not Movie Edit Pro Plus - it is for a
• Music Maker

  15 answers, most recent on 7/10/2024

  RE: HELP! Problems again with soundpools, can't access
  @SP. Yes I have opened a ticket with tech support. Very odd the manual shows a sign in userid and it's not in the software. I agree there is a unlimited soundpool issue which is causing my headaches. I really think there needs to be a sign in and
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo Hi . . . . I changed the files into H.264 . . . . Presumably you kept the file resolution to 3840x2160 (4K UHD) . . . . I think i need to update VDL because the option isn't there . . . . You may, VDL 2017 does support 4K UHD when
• Movie Studio

  11 answers, most recent on 3/14/2024

  RE: Text-to-speech subscription in Video Deluxe 2024
  I have had to login 3x's to be able to leave a comment. Don't you think that is a little excessive? Also, I'm having the same problem with Video Studio 21 and your telling me that it is because I bought it as opposed to being charged monthly for a
• Music Maker

  41 answers, most recent on 11/17/2024

  RE: Program reacts very very slow
  I've done a bit of testing using the Text Cursor, and as far as I can see, running Music Maker from an Admin login has the same effect as setting Music Maker to "Run as Administrator" when using a non-Admin login. Thoughts anyone?John  @gjonny I
• SOUND FORGE

  6 answers, most recent on 5/23/2024

  RE: Vegas Pro Suite Smart Subscription & Sound Forge
  It looks like it's no longer available. Basically, you subscribed for two years and if your contract ends you can keep your version of Vegas, compared to a normal subscription where you lose access to the software. I can see nothing about other
• Audio Cleaning Lab

  One answer, on 8/4/2023

  Can you reset my inlogname and reset computer registration
  Can you reset my email login and the computer regestration E.J. Moerkens
• Video Pro X

  One answer, on 8/12/2024

  [Closed] Vegas Hub Login not working
  I purchased Vegas Pro Post 21 about a month ago. It worked fine, and after I entered my initial registration, it automatically logged into Vegas Hub, allowing me to use text-to-speech. However, after I updated to Vegas Pro 22, the hub stopped
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Music Maker

  3 answers, most recent on 4/1/2024

  RE: Re Download
  @joe-meyers Download and install Music Maker 2024 Free Edition from Magix.com. Next, open the software and login to your user account, then download all your previously acquired features.
• Music Maker

  2 answers, most recent on 11/22/2023

  RE: New 2 Cpu Desktop - teething problems
  @Eleyan Soundpools from the Music Maker in-app-store or from Producerplanet.com will appear automatically in the Download tab inside Music Maker after you login with your use account. The freezing during initializing content can go away if you run
• Movie Studio

  2 answers, most recent on 2/29/2024

  RE: need activation code
  @Charlisa-Anderson Hi Did you scroll further down the email, the trial code begins with TRIALC- followed by a sequence of 6 sets of 5 numbers separated by hyphens? If not then check your account at magix.com, login here, and see if the trial number
• Music Maker

  13 answers, most recent on 1/9/2024

  RE: Purchased soundloops not accessible via offline computer
  @D-C4557 Ok, I searched a little bit and it looks like version 25 was Music Maker 2018. I believe back then the in-app-store was already introduced. With these old versions you need to login, but after the login, you can disconnect the Internet
• Movie Studio

  10 answers, most recent on 9/23/2023

  RE: Movie Edit Pro 14 reload no CD
  @Ruben-vanLoggerenberg Hello welcome Please go to here and then login and click my products. Stephen Forum Moderator
• Music Maker

  16 answers, most recent on 2/18/2024

  RE: MM2019 Prem unable to log into store
  @Dustin09 it does show that I have previous activated MM2019 but that means nothing to MM2024 This should allow you to download all the features of MM2019 in MM2024, including more than 8 tracks. Please check the Download tab in 2024 in case
• Movie Studio

  5 answers, most recent on 6/18/2024

  RE: trying to download movies studio2023 platinum
  @k9vet Hi I have removed the serial number from your comment. If you are getting Error -14, during a MAGIX product activation, in which case generally means that you're putting a valid MAGIX serial number into the wrong MAGIX product or
• Web Designer

  2 answers, most recent on 11/28/2023

  RE: Lost registration details
  @Jeremy-Denton Hi Try logging into your account at magix.com, account login icon is top right of the home page, using the email address and password you used to activate XWD, and the select My products - there you should see you registered version
• Movie Studio

  3 answers, most recent on 12/5/2025

  RE: Video Deluxe 2026 Keeps Hanging
  @Skyline_UK Hi . . . . the new version hangs everytime I load clips . . . My PC should be powerful enough. . . . Unfortunately this is not so, the i9-9940X has no integrated iGPU which VDL could use, and the GT 1030 does not support NVENC which is
• Off topic

  3 answers, most recent on 3/14/2023

  RE: [Solved] Issue logging into account
  The message "The server is working for your request... please wait!" using MAGIX Service Center appears if you already submitted a form and clicked submit button again (e.g. if you double click the button or pressing Enter more than once). If you're
• Off topic

  27 answers, most recent on 4/23/2023

  RE: [Solved] Can't log in to my account.
  @akakoala The message "The server is working for your request... please wait!" using MAGIX Service Center appears if you already submitted a form and clicked submit button again (e.g. if you double click the button or pressing Enter more than once).
• ACID

  9 answers, most recent on 10/6/2024

  RE: MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY
  Thanks for responding to this hectic post of mine😁. Yeahhh, I'm sadly very aware of the location it was posted. Reason it was posted here was for TOTAL sight aspect, either it be by other creators like myself or ideally, Magix employees... ANYWAYS -
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @Verner-Nielsen Hi Thanks for the information. Why VDL creates the folders where it does is because  F:\One Drive\Documents is the Windows default location documents folder. This is normally setup when Windows is first run on a new computer and use
• Music Maker

  19 answers, most recent on 12/19/2022

  [Solved] Successfuly not activated
  Hello everyone, today I bought a Music Maker 2023 Premium, and after installation it asked for login credentials, and then for serial number, I pasted my SN to input field, successfuly activated and showed up a list of items what have I activated,