• Off topic

  One answer, on 5/27/2023

  [Solved] Vegas Pro 20
  I upgraded to Version 20 about a year ago.[ It worked fine. Then, starting about a week ago, it wouldn't open. I tried to update to build 403. It didn't install properly. I tried to manually delete prior version of Vegas Pro 20. No help. Logins are
• Music Maker

  One answer, on 3/3/2023

  [Solved] Can not Log in to music maker
  Error with login Site below This site can’t be reachedThe webpage at URL removed by moderator might be temporarily down or it may have moved permanently to a new web address.ERR_CERT_DATE_INVALID
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo Hi . . . . I changed the files into H.264 . . . . Presumably you kept the file resolution to 3840x2160 (4K UHD) . . . . I think i need to update VDL because the option isn't there . . . . You may, VDL 2017 does support 4K UHD when
• Music Maker

  41 answers, most recent on 11/17/2024

  RE: Program reacts very very slow
  @johnebaker  @Can-DiveI think I could have been more explanatory with my comments. I focused on the Text Cursor for my testing since @SP. has commented on the Accessibility features seeming to be a common thread for many users' problems. I did my
• Movie Studio

  17 answers, most recent on 6/29/2024

  RE: Can't re-install Magix Movie Studio
  So Disapointed! - I purchased the Movie studio online on march 2023 and was never able to use it, I can login to my profile and see it listed there as one of my licensed products, yet when I try to open it, I am asked to register, when I do so, it
• Samplitude

  One answer, on 2/1/2024

  RE: Samplitude Pro X8 Midi notes automatically duplicating
  @ChilCrazy I think you may receive rather more useful advice if you register at and post your question at the dedicated Samplitude Pro forum here, since I think few users of that software visit or post here. HTH JeffForum Moderator
• Off topic

  4 answers, most recent on 2/14/2023

  [Solved] Problem in login to MAGIX personal area on web site
  I tried to make a login but it was no accepted. "not valid" or something. I used user id which I have used many years.I click on "forgot my password" and get email allowing make new password. Same error message. I did it again but same result.Then I
• Movie Studio

  11 answers, most recent on 3/14/2024

  RE: Text-to-speech subscription in Video Deluxe 2024
  @Keenan-Powell Hi . . . . How do I email customer service directly? . . . . @SP. gave this information above here.   Can you clarify which program(s) you have because: . . . . Video Studio 21 . . . .There is no such program, do you mean Magix Movie
• Music Maker

  12 answers, most recent on 4/18/2024

  RE: Music Maker update 32.1.0.13
  @Aubrey-Dallas Computer ID is only for offline activation of old Magix apps released before 2014 (yes, 10 years ago). This won't work with modern apps. If you have a serial number, you can simply register the software via the registration option in
• Off topic

  27 answers, most recent on 4/23/2023

  [Solved] Can't log in to my account.
  How do I contact support when I can't log in to my account to contact support? Do they have an email address? I have several Magix/Xara programs but trying to login to my account produces a server working on it/too late message. This has been
• Samplitude

  2 answers, most recent on 3/30/2024

  RE: Play Cursor is Freezing During Playback, But No Audio Interuptions
  @horse Welcome to the Magix user to user forums. Since your question refers to problems with Samplitude Pro and I believe there are not many users of the Pro edition who visit and post here I would like to suggest you register at and repost to the
• ACID

  One answer, on 11/10/2023

  RE: acid 4
  @michael-rinnger All licences registered to your old Sony customer account should have been transferred to Magix. Visit Magix.com, login with your old Sony login credentials and look under "My Products". In case you can't remember try contacting
• Movie Studio

  5 answers, most recent on 5/8/2024

  RE: serial number
  @Mustafa-Derbeder Hi Login in to your user account at magix.com using the same email address as you registered the program with, and select My Products. There you will see a download link and the serial number. MERHABA Programı kaydederken
• Music Maker

  12 answers, most recent on 3/21/2024

  RE: Music Maker not working
  I have the 2023 that was installed late 6-2023 and been working great! I got a new laptop and just loaded 2024 on it and it work for about 2 days and now both programs wont logon to the server and I know my login but both programs a failing also I
• Movie Studio

  3 answers, most recent on 12/5/2025

  RE: Video Deluxe 2026 Keeps Hanging
  @Skyline_UK Hi . . . . the new version hangs everytime I load clips . . . My PC should be powerful enough. . . . Unfortunately this is not so, the i9-9940X has no integrated iGPU which VDL could use, and the GT 1030 does not support NVENC which is
• Web Designer

  4 answers, most recent on 11/30/2023

  RE: How do I change my email address?
  I've got the same issue with my login email which needs to change, however when I try to change it i'm told the email already exists and it won't let me change it.
• Music Maker

  One answer, on 4/7/2024

  RE: help please, i lost my notebok and products
  @Windows-alexandredepaula Hello, welcome contact infoservice@magix.net providing all required details. Please keep in mind that this is a user-to-user forum and do not leave any personal or financial information in this forum. use your login details
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @Verner-Nielsen Hi Thanks for the information. Why VDL creates the folders where it does is because  F:\One Drive\Documents is the Windows default location documents folder. This is normally setup when Windows is first run on a new computer and use
• Movie Studio

  14 answers, most recent on 3/25/2024

  RE: simple update from version 2023 to 2024! Impossible to do!
  @Betovalle Something is wrong on your end. I switched to Brazil and here is what I see. When I click on Adicionar ao carrinho, it takes me to the login as I am not logged in yet. Try the site again without logging in first. John CB
• Video Pro X

  One answer, on 8/12/2024

  [Closed] Vegas Hub Login not working
  I purchased Vegas Pro Post 21 about a month ago. It worked fine, and after I entered my initial registration, it automatically logged into Vegas Hub, allowing me to use text-to-speech. However, after I updated to Vegas Pro 22, the hub stopped
• Music Maker

  15 answers, most recent on 7/10/2024

  RE: HELP! Problems again with soundpools, can't access
  @SP. Yes I have opened a ticket with tech support. Very odd the manual shows a sign in userid and it's not in the software. I agree there is a unlimited soundpool issue which is causing my headaches. I really think there needs to be a sign in and
• SOUND FORGE

  6 answers, most recent on 5/23/2024

  RE: Vegas Pro Suite Smart Subscription & Sound Forge
  It looks like it's no longer available. Basically, you subscribed for two years and if your contract ends you can keep your version of Vegas, compared to a normal subscription where you lose access to the software. I can see nothing about other
• Music Maker

  41 answers, most recent on 11/17/2024

  RE: Program reacts very very slow
  I've done a bit of testing using the Text Cursor, and as far as I can see, running Music Maker from an Admin login has the same effect as setting Music Maker to "Run as Administrator" when using a non-Admin login. Thoughts anyone?John  @gjonny I