• Other products

  2 answers, most recent on 6/9/2026

  program magix mp3 deluxe 19 won't open
  program magix mp3 deluxe 19 won't open program - error message at the top states " magix mp3 deluxe 19 doesn't work anymore." I have uninstalled and reinstalled .... it still gives me the same error message. please help !!! i need this program for
• Movie Studio

  29 answers, most recent on 8/20/2026

  RE: Video Deluxe 2026 Plus
  The interface and blue splash appears and then gives a "serious program error occured....ACCESS VILOATION"
• Off topic

  188 answers, most recent on 9/10/2026

  RE: Magix support has not responded to support tickets for months
  I have been getting a 'Read Error' Message when clicking on sound loops in MM2025. I tried to send in a ticket about this but always getting a 504 time out. Anybody home over there at magix? I reinstalled the program twice and it still gives me that
• Movie Studio

  One answer, on 4/28/2026

  program won't open- frozen
  The program won't load, it is frozen. an error appears but I cannot click on the notification. I've uninstalled all Magix programs and re installed. I've done everything the ai support tells me to do and nothing helps! Magix Premium 2026 .
• Movie Studio

  2 answers, most recent on 9/23/2026

  Install failure for Movie Studio Platinum 14.0
  I am trying to reinstall Movie Studio Platinum 14.0 on a Windows 11 PC and I get an error message every time I try. The message is: ERROR: -2147163964 occured during installation Module C:\Program Files\VEGAS\Movie Studio Platinum 14.0\sfvstwrap.dll
• Movie Studio

  17 answers, most recent on 9/13/2026

  RE: Too mach Magix
  Hi, Johnebaker, it is the previously mentioned KernelBase error message. The same error occurred when I had Videodeluxe 2026 Plus installed on the machine as well. As I tried to explain, the Plus version was the one I had first; I shouldn't have
• ACID

  4 answers, most recent on 7/24/2026

  RE: it happened... BorisFX Acid Pro 2026
  @sheppo it looks like there aren't any bugfixes? It's the same program with a new title. For example, there is still the error message, that no storage space is left if the computer has a storage drive bigger than 2 TB.
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Thanks for your advice. Mine is not a "Local Account'. I have quitted OneDrive temporarily. Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program. Only when I tried to either
• Other products

  2 answers, most recent on 6/9/2026

  RE: MP3 Deluxe 19
  i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing
• Movie Edit Now

  3 answers, most recent on 7/15/2026

  RE: Unable to upload .mov files
  @MassalaP-ReffellSR Hello, could you please tell us what program and version you are using. Could you also tell us exactly what the error message is, or post a screenshot. Magix Video Deluxe does have trouble loading some particular types of MOV
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Lack of familiarity with the Nvidia app and I finished up inadvertently uninstalling it altogether. I also stopped my Antivirus program Norton 360 temporarily and tested Photostory 2026. No luck: the error ntdll remains. Was it sufficient to
• ACID

  One answer, on 6/23/2026

  [Closed] Trying to register Acid Music Studio 9.0 after installing on new pc.
  I know I should probably just buy a new DAW, but I like this dinosaur of a program. Problem is, after installing and trying to register it online. The built-in registration function in the program won't work because it's still trying to connect to
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else.  I googled for a good 7hrs and found no threads on any site that could help me either.
• Web Designer

  8 answers, most recent on 6/25/2026

  RE: Xara Web Designer Premium 19.0.0.64291 DL x64 May 3 2022
  @doane Hi, I'm going to uninstall the software and then reinstall it and see if it fixes it. No! That could cause more problems. You have probably just unchecked something. I suggest that you post on the Talk Graphics forum and get replies from the
• Other products

  2 answers, most recent on 8/11/2026

  RE: Support response ??
  Thank for your reply. The reason for my inquiry was that I have bought a video grabber software from them and in the software I needed to down load an encoder to be able to save the files in MP4 format. When I tried to download the program reply
• Off topic

  5 answers, most recent on 6/3/2026

  RE: Is it worth continuing to invest in Magix Software
  Hi so in order to solve the infamous "Could not find part of the program" error I installed the VPX17 trial thanks to a tip from @johnbaker which solved the issue. SO I will invest in Magix for a while longer as learning Resolve, for me, is just a
• Video Pro X

  8 answers, most recent on 8/8/2026

  How can I tell if I have Video Pro X17 Standard or Ultimate?
  I mistakenly purchased the upgrade prior to the actual program due to daily prompts that the upgrade was on sale. I tried submitting a help request twice today with a .jpg screenshot of my version and s/n info and an error occurred - support request
• Movie Studio

  29 answers, most recent on 8/20/2026

  RE: Video Deluxe 2026 Plus
  @Ronald-Amberger HI We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and
• SOUND FORGE

  10 answers, most recent on 7/3/2026

  RE: Sony Soundforge 8
  @Rol @SP. What about trying compatibility mode? Locate the Application: Go to your Sound Forge 8 shortcut on your desktop, or find the .exe file in your installation directory (usually found under C:\Program Files (x86)\Sony\Sound Forge 8.0 or
• Off topic

  188 answers, most recent on 9/10/2026

  RE: Magix support has not responded to support tickets for months
  @tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the
• Movie Studio

  29 answers, most recent on 8/20/2026

  RE: Video Deluxe 2026 Plus
  @AAM Thanks for the Windows version. Error code 5 Access violation is a Window issue, he most likely cause is a Windows Update. To check your system, close all running programs then:- Hold down the Windows Key and press XSelect - Terminal (Admin)
• Video Pro X

  4 answers, most recent on 8/23/2026

  help request 4th failure to complete form submittal
  Video Pro X17 Version 23.0.1.318 (UDP3) UG code 8488 KA1 Windows 11 Pro, Ryzen 7 9800X3D, 64 GB RAM, audio and Radeon GPU are both motherboard-integrated Hello: I have tried a 4th time to submit a help request starting at this
• Movie Studio

  5 answers, most recent on 4/18/2026

  RE: LOSS OF OF PLAY BACK BAR.
  @Steve-Smith Hi Steve We need more information:- The specification of your computer system, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are