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@Peter-Widt Hi The issue you are having would suggest the images are from a mobile phone and were taken in different orientations, ie some are vertical (portrait) and others horizontal (landscape), or if from 2 different devices, one of is a mobile

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

With my my last logged support ticket, I was advised the below: ----------------------------------------- Hello and welcome to MAGIX, Thank you for contacting us. We will forward your message to one of our employees. Best regards Your MAGIX

Movie Studio

16 answers, most recent on 2/25/2026

Can't get Red Text

V. 24.0.1.249 (UDP3) (Using Movie Studio for the first time on Windows 11 - and on a new Dell Tower.) In the Title Box, I'm not able to get text to be Red. I tried different combinations with Red, Red & Yellow, but the closest I can get to red

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

Dear friends and especially Moderators at Magix.info forum side, As you may have heard already: See new Magix announcement. Important Update Regarding our Product Portfolio https://share.google/50Lda8nrA3W894TqX Stephen Yes, Vegas Pro, Acid, and

Movie Studio

One answer, on 4/4/2026

[Closed] Transfer to backup computer

I run Windows 7,mostly offline, using fully registered Sony Movie Studio 12. It is the only thing I do on this computer. But this computer is dying. I'm older and only make one small personal movie a year. But I enjoy it and would like not to have

SOUND FORGE

3 answers, most recent on 12/23/2025

사운드 포지 17프로 재 설치 문의 합니다.

컴퓨터 오류 때문에 컴퓨터 전체를 포멧 후 다시 설치하여. 사운드 포지 17도 새로 설치를 하여 실행을 하면 오존 창이 뜨면서 일련번호를 입력하라고 하여 제품 구매 할 때 받은 일련번호를 넣으면 다르다고 합니다. 이메일로 다시 다운을 받을 프로그램을 받았스면 좋겠습니다. Google translate: Due to a computer error, I had to format and reinstall my entire computer. When

Movie Studio

6 answers, most recent on 2/1/2026

RE: Video Deluxe 2026 Could Not Find a Part of the Program

Also, in the interest of completion: I've done all the normal things you'd do here-- I'm pretty close to an expert in Windows Support and build my own machines. Windows 11 64-bit is up-to-date. I'm running the latest WHQL drivers for My Radeon 9070

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x Hi . . . . So why would MS set every single new import to that name, (unless it's a technical bug) .. . . That is what we are trying to determine, however to do that we need answers to the questions that have been asked ie : What is the

Music Maker

15 answers, most recent on 4/7/2026

RE: installation failed

Hello friend, I have good news. I have finally managed to install all the vita instruments that are now functioning properly. This action includes everything you recommended, including what I tried to move later. In addition to what you recommended,

Other products

4 answers, most recent on 2/19/2026

RE: Serial number

@Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you

Movie Studio

8 answers, most recent on 2/5/2026

RE: Repeated glitch in burned disc

@k9vet Hi Looking at reviews of those particular discs, it would appear that they do have some issues, particularly at the transition point to the second layer. Personally I use Ritek full face inkjet discs for both DVD and Blu-Ray and have not had

Off topic

One answer, on 12/15/2025

[Closed] Vegas Pro annual subscription question

Hello there,Last year I purchased an annual license for VEGAS Pro Suite. I’m very happy with the software and would like to renew my subscription. Under my current contract, the renewal price is listed as BRL 660.00. But new customers are currently

SOUND FORGE

6 answers, most recent on 5/1/2026

RE: Sound forge pro 11

The password is incorrect and I need access to the old email to retrieve a new password @Angela-Prosser, in that case you will have to contact Magix support. Sorry to say, a response may take 'a while' due to the restructuring of Magix and the

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

@Djronrella There was a comment from a Vegas developer some months ago that they never maintained Sound Forge and Acid after they went from Sony to Magix. All new versions were apparently made by the Samplitude team (which now works for Boris FX).

Movie Studio

6 answers, most recent on 4/24/2026

RE: Movie effect settings ??

@browj2 Hi John . . . . From what I recall, you use the Movie Effect Settings Sharpness effect in all your videos . . . . That is correct, the reason is mainly based on experience and observation with creating BD discs, 1920x 1080 m2ts, the image

Music Maker

One answer, on 4/7/2026

RE: App Crashes when FX are Used on Vocals

@producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@me_again @AAProds @johnebaker @vdl-user-v19 I'm not sure if my contribution is relevant or not as I'm still using MMS 2024 and VPX 14 but I'm not having any quality issues with hardware encoding at 4K or HD at any frame rate from 60 down to 25fps

ACID

3 answers, most recent on 4/19/2026

RE: May be there is hope for this program yet....?

VEGAS & Soundforge have already been updated by BORISFX They’re available now, and this update is far more stable than anything Magix has released in eight years! (Crazy)... Especially Soundforge – I’ve been testing it for 8 hours and the

Off topic

162 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

I have just done a google search to find out who is hosting Magix, and found this: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services, replacing their legacy, in-house hosting, which was permanently shut

Movie Studio

4 answers, most recent on 4/30/2026

RE: Premium Content

@M-J-S Hi In addition to @browj2's comment regarding email addresses. Once you have created a user account with, email address 1 , then create a new accounts with email address 2 and 3 , you cannot create or change account email address 1 to email

ACID

7 answers, most recent on 4/25/2026

RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11

Thanks! Now I'm not entirely sure it's ACID 11 that's the issue. I opened Reaper and couldn't find any of the Waves plugins. I contacted Waves too so I'll try to figure this out. I'm not great at tech stuff at all and I'm not sure if I can revert

Movie Studio

6 answers, most recent on 4/24/2026

RE: Movie effect settings ??

@idd-2016 Hi, Good one! I almost always forget that the feature exists and most users probably don't know about it. Do you use any of the Movie Effects Settings? If so, which ones and why? @johnebaker Hi John EB, From what I recall, you use the

Video Pro X

2 answers, most recent on 4/19/2026

Movie look suggestion: VHS

I would like to suggest a new Movie Look template for MAGIX. Currently, there are several Movie Looks available, such as the 16mm film look. It would be great to also have a VHS-style Movie Look added to the collection. This kind of effect is quite