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I have paid to upgrade to the the ultimate version of Magix Video (the ultimate version)...Purely for the ProDAD features, which Magix display as being included within this version.I have manually-activated each of these plug-ins\However whenever I

Music Maker

15 answers, most recent on 4/7/2026

installation failed

upgraded Magix Music Maker 2024 Premium from version 32.1.0.18 to Magix Music Maker 2026 Premium version 34.0.0.6 and I have problems with the installation. As you can see in the pictures, everything is described. I am trying to install some of the

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Rick, Movie Edit pro/Movie Studio/Video Deluxe have always been flaky with MKV imports, in fact, in my case, more often than not they don't work. Magix can't deal with the MKV format, even though the video itself is probably just plain

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@AAProds, @browj2, @CubeAce, @me_again Hi Everyone, There is a forum wide issue with uploading images and media, Magix administrators have been informed. It may take a few days to fix. John EB

SOUND FORGE

5 answers, most recent Yesterday

Software will not load on my new computer (Windows 11)

Hi, any suggestions? It will not load beyond the picture and support ignore all emails for help. I had this problem about 8 months ago when I tried to install it on another new system. Someone suggested remove the file "Magix Low Latency 2016" which

ACID

One answer, on 5/13/2026

RE: Quantized Timeline Jumping / Live Arrangement Performance

@Levar-Higgs Acid is no longer developed at Magix. Boris FX took over. You can find the forum here and post your suggestions there: https://forum.borisfx.com/c/acid-pro/ Be aware, they currently don't have enough staff members to develop a new

SOUND FORGE

7 answers, most recent on 4/2/2026

soundforge 17 error

while downloading a mp3 file got an error message ,prompting a send notification to Magix but no response on a correction or fix. The software is crashed ,can`t close the program or use. do i uninstall,reinstall need help or would like to buy

Music Maker

One answer, on 4/30/2026

RE: Music making for beginners

@zivo Hi and welcome to the forum. You can download, from here, and install the trial version of Music Maker and try it for 30 days. The trial version will be limited in available Soundpools, Instruments and effects, however it will give you a good

Movie Studio

One answer, on 4/9/2026

RE: [Closed] Register my produkt to be able to activate

@Bossebo Hello Bossebo, BorisFX has taken over all Vegas products. I suggest you make a post here for assistance: https://www.magix.info/us/proxy/8a40d5e2450b605a174d/?link=https%3A//forum.borisfx.com/c/vegas-pro/vegas-older-software/65

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@David-Stromski Hi . . . . is he able to still see my response or no . . . Tom should be able to see your hidden post, I also tagged him in my first comment above. . . . . I would have been able to send this to him privately . . . . You

Movie Studio

One answer, on 5/8/2026

RE: [Closed] Need Help Reactivating or Purchasing New VEGAS 365 Subscription

@Henrik-Madsen Since Vegas Pro is now owned by BorisFX, please read this pinned post and follow the link to the forum for Vegas Pro users. This thread will be closed. JeffForum Moderator

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The

SOUND FORGE

8 answers, most recent on 3/31/2026

RE: Wave Hammer - Sound Forge 18

@rraud What will they f__ up next? If there is a next.. Since today Sound Forge is listed as a new app in the Boris FX Hub (as is Vegas). If they took the software over from Magix we might finally get some updates in the near future.

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

nah - if I would work for Magix I would force them to make Acid and Vegas great again ;)Glad it works for you! Also remember to hit "save" as often as possible because Acid is a wild animal and likes to crash without a single warning ;)

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

Update to previous post. I sent a request to technical support and received the following automated response: Dear Customer, I am an AI support agent for MAGIX, and I am responding to your inquiry based on our knowledge base. The issue you are

Other products

20 answers, most recent on 5/27/2026

RE: Independence Pro 3.3

@AJenn Ok, maybe this is caused by the recent introduction of MIDI2 on Windows 11? I only suspect this, because the standalone version of Independence has it's own MIDI preferences. Here are steps to disable it:

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@Tom_Sp @SP. @px41 Hi see my pinned post here for further enquiries here. As BorisFx has said ownership of Soundforge I am not sure how Tom can assist or proceed. Stephen Forum Moderator

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@px41 I had the same problem. Magix closed my tickets automatically over a period of three months until I got lucky and @Tom_SP (which sometimes writes here in the forum) saw my complaint and responded and forwarded my ticket to a human support

Movie Studio

2 answers, most recent on 4/22/2026

RE: Video Deluxe | screen gets stuck to where I can't reposition it.

@Survey123Jedi In addition to the advice given by @browj2, please remember these are user to user forums, not a contact for any Magix staff, so your request is extremely unlikely to be seen by anyone who might be able to incorporate this change into

Movie Studio

One answer, on 1/1/2026

RE: [Closed] VEDGAS 23 import mov problem

@romuald-l Please read https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1229563/ and follow the advice given there. This thread will be closed. Jeff Forum Moderator

SOUND FORGE

One answer, on 1/15/2026

RE: VU monitoring of record levels while muting monitoring of recording

Hi @Paul-McKinney, "View> Record Options"The Sound Forge 'Record' UI was changed in SF-11 and basically remains.FWIW, the 'Remote record' feature was removed at some point after Magix's acquisition, but was brought back on a subsequent build.

Music Maker

One answer, on 4/7/2026

RE: App Crashes when FX are Used on Vocals

@producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors

Video Pro X

4 answers, most recent on 4/19/2026

RE: Video Pro X16 zoom missing

@MovieEditorr Hi In addition to @browj2 and @Alwyn comments, there is also the Camera zoom effect - see this short demo made with Phtosotory, the effect is identical in VPX. John EBForum Moderator