• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  @M-J-S Hi In addition to @browj2's comment regarding email addresses. Once you have created a user account with, email address 1 , then create a new accounts with email address 2 and 3 , you cannot create or change account email address 1 to email
• Other products

  One answer, on 5/12/2026

  RE: [Closed] Vegas Pro 16 & 20 continually malfunction in so many ways
  @Dennis-Metzler G'day Dennis, Vegas has been bought by BorixFX. The forum is here: https://forum.borisfx.com/ I suggest you post your query there.
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  Thank You. Just an FYI - Just checked - it lists only "Movie Studio 2023 Platinum" -- and Win 10 - no way to update; no other link.
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  RE: Sound Forge 10 Serial Installation on New Computer
  Ah, that's it, I had used another email. Now I managed to do it. Thank you very much for your help.
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @SP. Thank You for your reply. What's frustrating is that I only have ONE email address registered with Vegas, so I truly do not understand the reason for the Error message. And you're right, I have sent Customer Support THREE emails over the course
• SOUND FORGE

  One answer, on 1/1/2026

  RE: I cannot record on Sony sound Forge Audio Studio 9.0.
  Are you trying to record from the PC's microphone or record what you hear from the PCs speakers? (audio playback from a website for instance), SF Audio Studio 9 was an odd build and was primarily included with some of Sony's turntables, I had the
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @AAProds @johnebaker Nothing here (UK) so far but I am only on ms2025. Question - Did you have the problem Nvidia drivers installed before the patch 316 was offered, or was it offered while still on the older but working drivers? I'm just wondering
• Movie Studio

  21 answers, most recent on 6/17/2026

  RE: Formatting Drive
  @AAProds Hi Al . . . . $64,000 . . . Do you mean the BAS 64000 ? Back to the topic: @me_again . . . . After transferring the files to the new drive I found the tricky projects behaved themselves almost impeccably, editing feels much more slick and
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @AAProds Hi Al, Just to make sure, I am using version: 1.0.59.0 of Magix Capture. Is yours the same? John, not correct. Magix will record audio. I think that we established when it first came out, that the new Screen Capture Mode in Magix Capture
• Movie Studio

  21 answers, most recent on 6/17/2026

  RE: Formatting Drive
  @johnebaker Thanks for those extremely interesting figures John. Did you notice if there was any significant difference in "size on disk" under file properties for each test file? AndyW
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara That's because you registered the Free Edition of Music Maker 2023 and 2024 (version 31 and 32). They don't have serial numbers. Only Premium and Plus Editions have serial numbers. You can download the latest version of Music Maker 2024
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 As a customer what's stopping you from contacting @Tom_Sp user Sp contacted Tom and his issue was resolved? As stated we are only volunteers, we have no authority over Magix. All of the answers are in this thread. Stephen Forum
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @browj2 Hi John. If you have a soldering iron, there is no reason you can't wire a mono mic across a stereo jack or whatever connection you are using. If you don't have a soldering iron there are stereo to mono audio connectors you can buy to put
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  I'm glad you have hope and wish them the best! I suffered way too long with ACID 10. I've finally jumped ship with my remixes and have been loving Studio Pro (Fender, previously Presonus). Stem separation, Splice integration and ability to use
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  @Scott-Wright Hi Are you using a Microsoft account to login and OneDrive? John EB
• Video Pro X

  3 answers, most recent on 3/17/2026

  RE: add-ons
  @Antonio-Marte Hi Assuming the order confirmation email is not sufficient, you will have to email infoservice@magix.net. John EB
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  Hi @Paul-Fegan , do you have 'Scroll Playback' (F6) enabled and 'Seek cursor on playback' (F) in the 'Options' menu enabled? That can cause the cursor to move off-screen. Also try selecting 'Edit> Center cursor' (\ or .) when it disappears. If
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick . . . . Blu-Ray. I thought it had gone the way of VHS . . . . Not yet, it is still quite popular, however there are fewer BD Burner and disc manufacturers. DVD's are nearly on the extinction list, the low resolution of 720 x 576
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: MEP 2016 Plus - Trying To Copy Media Onto New Project
  @CarpentersMate Mike, I would strongly suggest you keep ALL a project's files, including the MVP, in the same folder, and preferably not on your C drive/Documents folder.
• Movie Studio

  3 answers, most recent on 1/20/2026

  Cookie cutter proportions?
  Cookie cutter has few basic shapes , How do you change their proportions? say I need 20:5 rectangle ?
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  Without a small sample video and the same steps you use, along with your computer specs, it is sort of hard to give a "yes, me too" or a "no, not here on my computer".
• Movie Studio

  11 answers, most recent on 3/22/2026

  RE: Cleaning a really poor quality video
  @me_again Hi Andy . . . . Panasonic and it was a "big b***er" 🙂 that I assume didn't record in 320x240 so obviously it was reduced just for the demo/commentary purposes . . . . 320x 240 was the native resolution of the early Panasonic VHS or VHS-C,
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Craig-milne Please do not post confidential data, like your Support Ticket number, to this public, user to user forum. I have edited your post to remove it. If you read the whole of this thread you will see that Magix staff are aware of the problem