• Samplitude

  3 answers, most recent on 5/3/2026

  RE: independent sampler
  @cory-holtz Hi To add to @emmrecs comment. The MAC version of Independence is 32 bit only and will not run natively on macOS 10.15, Catalina, and later versions, which can only run 64 bit software natively. John EBForum Moderator
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the
• Movie Studio

  5 answers, most recent on 5/19/2026

  RE: That old chestnut - Quicktime
  @me_again Hi Andy What does MediaInfo say the encoding format used in the original MOV files is? Shutter Encoder was the first one I tried to convert the Alpha channel files - there appears to be no setting for the Alpha channel encoding to
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Thanks again, John. The one I bought on 3rd March this year is designated "Video deluxe 2026 Plus" and when I tried to get help I was informed that it was out of date and I had to buy the new "Video Pro X17" which I bought on 25th of April. I can't
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Error Message -24 I found the solution finally!!! The email address is case sensitive! Check under "My Account - User Data" and copy and paste the email address from there into the activation window! "No Thanks" to MAGIX for all the unanswered
• Movie Studio

  2 answers, most recent on 4/11/2026

  RE: [Closed] re-registration with MAGIX
  @Kono At the Boris FX forum this is the post you need https://forum.borisfx.com/t/activation-of-older-software-published-by-sony-creative-software-pre-2016/21181
• Movie Studio

  One answer, on 4/28/2026

  program won't open- frozen
  The program won't load, it is frozen. an error appears but I cannot click on the notification. I've uninstalled all Magix programs and re installed. I've done everything the ai support tells me to do and nothing helps! Magix Premium 2026 .
• Movie Studio

  16 answers, most recent on 2/25/2026

  Can't get Red Text
  V. 24.0.1.249 (UDP3) (Using Movie Studio for the first time on Windows 11 - and on a new Dell Tower.) In the Title Box, I'm not able to get text to be Red. I tried different combinations with Red, Red & Yellow, but the closest I can get to red
• Music Maker

  7 answers, most recent on 6/14/2026

  RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive
  @Rhynhardt-Louw If you restart your computer, all background programs will be closed. For this, select the Restart option and not the Shut down option. If Music Maker then runs normally, it's caused by another program. If you start another software
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  RE: Clicks and pops playing audio and audio exported in Sound Forge 17
  Strange thing is that it seems to be a tweak for slow computers that cant decompress in real time the compressed audio audio This has been an issue for many folks. I am not sure the amount of RAM memory has much to do with it since many users have
• Movie Studio

  3 answers, most recent on 5/10/2026

  RE: Object Color
  @hdrechsel18 Hi Harry, Right-click on the object, Object color (near the bottom), select a standard colour from the fly-out list. The Object Properties allows more colours, that is all. You can also set track colours using the dropdown in the track
• Other products

  4 answers, most recent on 6/13/2026

  RE: Independence Pro Premium Suite failed to download
  @csf Hi Have you checked your Antivirus software is not blocking the download? Which AV are you using? John EBForum Moderator   only Windows Defender for now. No way for me to check if disabling it works when I've hit the download limit, though.
• Video Pro X

  One answer, on 2/16/2026

  New version of Neat Video released
  Just a heads-up to users of MMS and VPX who also own NeatVideo for Magix that a new version, 6.1, has been released and is available to owners to download from their account. Jeff
• Off topic

  One answer, on 1/18/2026

  RE: [Closed] I am not able to purchase DVD Architect 7.O
  @Giuseppe-Mendola Hi I have removed your email address from your comment. Please do not post private/confidential information, eg contact details, serial or order numbers etc. The forum which is a public forum open to anyone. DVD Architect is no
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @SP. Hi, In trying to raise a ticket, I have to put in the version. I can't get to About to see the version. What is the latest version number for MM2026 Premium? Thanks, John CB
• ACID

  7 answers, most recent on 4/1/2026

  remotely support me sort out acid 11 issues
  Since upgrading from7 to 11 I've have had nothing but issues. From acid has stopped working messages, (50% of the time) to strange audio corruptions like digital distortions. Ive taken all VST out of projects as some forums suggest but still no
• Movie Studio

  4 answers, most recent on 1/15/2026

  RE: Objects in timeline not playing back video but plays back sound
  @Myer-Brostoff Hi . . . .  I started to cut and paste smaller chunks of the larger timeline into smaller independent timelines within the same project. . . . The project itself somehow became corrupted. Is there anyway to fix or restore this
• Movie Studio

  8 answers, most recent on 5/8/2026

  RE: Pixelan AnyFX is Free
  @Reyfox Hi Tony Thanks for the headsup. Installed and tested some effects, all appears OK with VPX 17, however VDL 2026 is not happy with it, closes both effect (Spice) and VDL windows a few seconds after selecting an effect - need to do more
• Rescue Your Videotapes!

  No answers, created on 1/12/2026

  Impossible to import videos
  Product: MAGIX Video Saver Version 4.0 . Operating system Window 11. All is set up and connected, but when I select Import Videos, it's not possible to continue.How can that be solved?
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  So if I do not wish (for whatever reasons) to purchase an upgrade then I can no longer use the software I originally purchased? I am not wanting or expecting support I would just like to continue using the software I purchased and paid for or does
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2, @emmrecs, @SP. Hi Everyone Have you seen this M-Audio article regarding the MS MIDI update. John EB
• ACID

  3 answers, most recent on 1/1/2026

  RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  @Andrew-Goode First, since this is essentially the same question as you asked in your other thread, my initial response was to consider hiding it and asking that all responses and further postings were made there. However, I do accept you are asking
• Movie Studio

  3 answers, most recent on 6/9/2026

  RE: Movie Studio Platinum 12.0
  @Steve-Davis2595 Hi. All Vegas product questions are now handled at https://forum.borisfx.com/ Basically you have a legacy product now and I doubt there is any support for it. But you can at least ask for ideas at that forum. Ray.
• Movie Studio

  3 answers, most recent on 2/27/2026

  RE: MPEG4
  @David-Thompson2175 Hi Your duplicate posts, on what is the same issue, have been hidden, duplicate posting does not get you an answer any quicker. Without the information requested above we cannot help you. John EBForum Moderator