• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane HI You can ignore that 'error' message it means there is no set GPU which can hardware accelerate the encoding of the video. The CPU will do all the processing and encoding, however it will take considerably longer to complete. However if the
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Since, a), no-one else has ever (to my knowledge) reported this problem before, and b) you have now uninstalled and reinstalled your software but the problem has now returned (having originally disappeared following the reinstallation), I
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @paulsweigert Hi. That file extension is proprietary with that drone and the DJI Osmo360 . Adobe Premiere Pro (via Plugin) can edit those files as far as I know but video editing choices are at present rather limited if you do not use the DJI
• Photostory

  2 answers, most recent on 2/26/2026

  RE: PS 2026 Uprade freezing
  @PeterD58 Hi Are you logging in to the laptop using a Microsoft Account and OneDrive is active? If not sure about OneDrive open the PS 2026 program settings, and on the Folders tab, if in any of the options you see 'OneDrive' in any of the folder
• Movie Studio

  18 answers, most recent on 6/18/2026

  RE: Video Deluxe 2026 Plus
  @AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  Order send and paid, no response
  I ordered the 'Bewaar je videos' software (and some hardware) over a week ago.I already have an account because I already use photo software.The order was paid for and accepted correctly, but I still haven't received a response.I have sent a request
• Video Pro X

  One answer, on 4/15/2026

  [Closed] composite mode is completely stuck on Alpha
  Not sure what to do here. It's stuck on Alpha. It was working last week. Now it's not. I've reset. Tried the parent/child composition. Reset the window arrangement. Run as admin. checked the text cursor. No luck. Using Vegas Pro 22. Windows 11.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, Movie Edit pro/Movie Studio/Video Deluxe have always been flaky with MKV imports, in fact, in my case, more often than not they don't work. Magix can't deal with the MKV format, even though the video itself is probably just plain
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x Your most recent post to this thread has been hidden since its content in reply to a moderator is neither needed nor acceptable. Please read carefully the Community rules, to be found in the footer of every forum page. JeffForum Moderator
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Jerry-Nixon It's obvious that a backend server isn't working. The current outage started Friday afternoon. It isn't likely they will do something about this over the weekend. If you visit the audio subcategory on Producerplanet.com (which is the
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @AAProds, @browj2, @CubeAce, @me_again Hi Everyone, There is a forum wide issue with uploading images and media, Magix administrators have been informed. It may take a few days to fix. John EB
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457 . . . . A bit of a longshot I am running on Windows 25H2 Build 26200.8457 and experiencing no issues with Photostory 2026 which
• SOUND FORGE

  5 answers, most recent on 6/16/2026

  Software will not load on my new computer (Windows 11)
  Hi, any suggestions? It will not load beyond the picture and support ignore all emails for help. I had this problem about 8 months ago when I tried to install it on another new system. Someone suggested remove the file "Magix Low Latency 2016" which
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  The password is incorrect and I need access to the old email to retrieve a new password @Angela-Prosser, in that case you will have to contact Magix support. Sorry to say, a response may take 'a while' due to the restructuring of Magix and the
• ACID

  One answer, on 5/13/2026

  RE: Quantized Timeline Jumping / Live Arrangement Performance
  @Levar-Higgs Acid is no longer developed at Magix. Boris FX took over. You can find the forum here and post your suggestions there: https://forum.borisfx.com/c/acid-pro/ Be aware, they currently don't have enough staff members to develop a new
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  soundforge 17 error
  while downloading a mp3 file got an error message ,prompting a send notification to Magix but no response on a correction or fix. The software is crashed ,can`t close the program or use. do i uninstall,reinstall need help or would like to buy
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Tom_Sp @Ryan-Sch @SP. @Cristopher-Dolores @sizzle09 @Williams-Michael @johnebaker Hi Thank you Tom for messaging me and responding to this thread, your assistance in said matter is highly appreciated. Stephen Forum Moderator
• Movie Studio

  One answer, on 12/29/2025

  RGB vs YUV
  Greetings, I've searched the forum but can't seem to find a definitive answer - or any answer come to that. Ive been searching 'tinernet for an answer to a query I have regarding codecs and successfully found the answer to that query. This search
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane Hi . . . . DVD writer is not Bluetooth capable . . . . To clarify, Bluetooth is a format of wireless communication between devices, eg mobile phone/ear buds mouse/computer. Blu-ray is a disc format. . . . . anyway to use a custom menu image
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  I will retract my comment about this not being noticeable on my monitor. Here is a comparison video; the jerkiness of the 3060 video is plainly obvious in VLC Player. I don't know whether my eyes are deceiving me, but the UHD770 video appears
• Off topic

  One answer, on 2/21/2026

  [Closed] Vegas pro 23.0 Error code 14 help pls
  I’ve been getting Error Code -14 for a while now. I submitted a support ticket and received an automated response suggesting I fully delete all Vegas and Magix files, but that didn’t fix the issue. Everything is correct the installation location and
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  Previous comment deleted and reposted due to a spelling error in the original, because I can't do edits on my posts. @Apollo89x When "Importing" footage into the MS program, regardless of whatever the footage's file-name is :: MS display's it's file
• Movie Studio

  One answer, on 5/8/2026

  RE: [Closed] Need Help Reactivating or Purchasing New VEGAS 365 Subscription
  @Henrik-Madsen Since Vegas Pro is now owned by BorisFX, please read this pinned post and follow the link to the forum for Vegas Pro users. This thread will be closed. JeffForum Moderator
• Movie Studio

  6 answers, most recent on 4/24/2026

  RE: Movie effect settings ??
  @browj2 Hi John . . . . From what I recall, you use the Movie Effect Settings Sharpness effect in all your videos . . . . That is correct, the reason is mainly based on experience and observation with creating BD discs, 1920x 1080 m2ts, the image