• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: Upgrade Music Maker 2025 to 2026
  Hello SP, Thank you very much for your answer. That helps a lot in my decision making. I think I will not get the new upgrade, but I might get myself a new instrument or two. Best regards, Tristan
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  @mary-o If you changed the setting to TRUE and it's still TRUE after restarting the app, the setting was applied. Then that's not the problem. The settings just prevents the application from opening multiple times if you open multiple audio files. I
• Music Maker

  One answer, on 12/20/2025

  help
  I bought Music Maker through Amazon and only received a voucher code, and your redemption page isn't working. How do I redeem it so I can get the program?
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  I been sent a support request one week ago and no one has contacted me or responded to my support request my activation key didn’t work on my software purchased when can I get some help or a refund ? About this
• Video Pro X

  One answer, on 4/22/2026

  serial number missing
  i have ordered the video pro software and have it downloaded, but cannot use it because my serial number does not open and finish the job. I am getting NO help and very frustrated. I would like an answer from someone today, please!
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at offic​e​​​​​​@rmep.li or off​ice​​​​​​@rmep.com.
• Movie Studio

  7 answers, most recent on 3/24/2026

  RE: proDAD VitaScene V5 PRO
  @me_again Hi Andy Does this help? John EBForum Moderator
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  The 'online help' leads to a rather poor web site page where nothing I search for produces any useful results. For that matter even ChatGPT can't find what I'm looking for! All I want to know is how to put a coloured frame behind a simple title.
• Other products

  2 answers, most recent 22 hours ago

  RE: MP3 Deluxe 19
  i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan It is very difficult for fellow-users to directly help with this problem - we cannot see your computer, after all - but have you tried completely disabling your antivirus for the duration of the time it takes to download and install VdL
• Movie Studio

  6 answers, most recent Yesterday

  RE: MAGIX Video deluxe 2026 Premium-problem
  My video was doing exceptionally fine until today. Now all of my clips are sitting in the lower left corner and I can't seem to get it back to the middle... Someone please help me as I have a video memorial for a wake due this evening at 7p. Thanks
• ACID

  3 answers, most recent on 1/1/2026

  RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  @Andrew-Goode Thank you for the additional information. Every little detail helps! First, there is no phone number for Magix Support, sorry! Many years ago there used to be but it has long been discontinued, presumably because it was felt to be not
• Movie Studio

  One answer, on 3/9/2026

  [Closed] Trying to reactivate VEGAS Movie Studio 14 Platinum
  I accidentally uninstalled the program. I tried to activate, but I registered under an email that no longer exists. I'd like to activate and register with a new email. Any help would be greatly appreciative.
• SOUND FORGE

  13 answers, most recent on 12/14/2025

  RE: sound forge 16 glitching audio problem is back after upgrade
  I also had clicking and popping noises, but the following helped resolve them. Thank you so much. > Enable "Always proxy compressed formats" (Options> Preferences> General")  
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  thank you. I am editing flac files. Tried the settings you both mentioned and I still can't click down to the millisecond. frustrating. Further ideas? Really appreciate the help. Jim A.
• Movie Studio

  One answer, on 4/4/2026

  RE: [Closed] Transfer to backup computer
  @Steve-Brecht Hello Steve, Magix has recently sold Vegas products to Boris. The Vegas forum has also moved. You'll need to go to this Boris forum; they should be able to help. https://forum.borisfx.com/c/vegas-pro/vegas-older-software/65
• Movie Studio

  7 answers, most recent on 4/10/2026

  RE: cant download extra content
  Its 2026 video deluxe. when Installed the program they said I could download extra content later. I cant use color in my texts or any other effect. It says in help menu I can activate and download content. But having issues with the rest.
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Thanks again, John. The one I bought on 3rd March this year is designated "Video deluxe 2026 Plus" and when I tried to get help I was informed that it was out of date and I had to buy the new "Video Pro X17" which I bought on 25th of April. I can't
• SOUND FORGE

  7 answers, most recent on 3/12/2026

  RE: RX VST Plugin Issues
  And now it is working in SF16. I have no idea how it is working now, but wasn't a second ago. My best guess is installing and trying SF18 fixed/changed something so it can work now. Anyway, thanks for the help and ideas.
• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  im having Trouble Receiving my 2 Ordered PRODUCTS, CD's ... Email: Email removed by Moderator........I Started a Customer Service TICKET & i Get NO REPLIEs..... I ORdered my Products Over a Month ago. PLEASE sen Help
• Movie Studio

  One answer, on 4/28/2026

  program won't open- frozen
  The program won't load, it is frozen. an error appears but I cannot click on the notification. I've uninstalled all Magix programs and re installed. I've done everything the ai support tells me to do and nothing helps! Magix Premium 2026 .
• Movie Studio

  3 answers, most recent on 2/27/2026

  RE: MPEG4
  @David-Thompson2175 Hi Your duplicate posts, on what is the same issue, have been hidden, duplicate posting does not get you an answer any quicker. Without the information requested above we cannot help you. John EBForum Moderator