• Music Maker

  4 answers, most recent on 5/27/2026

  [Solved] Unable to Access Loops Despite Having a Yearly Subscription
  I had a monthly subscription for unlimited loops for years, but a few months ago I purchased Music Maker 2026 Premium, which comes with unlimited loops for a year. I downloaded the 2026 version (I had been using the 2024 version), and entered the
• Movie Studio

  3 answers, most recent on 3/20/2026

  [Solved] Ecxeption 0xc0000005 "Access violation"
  J'ai utilisé sans problème le logiciel à plusieurs reprises, jusqu'à ce matin, et cette après midi, gros défaut à l'ouverture du programme "Access Violation". Intel Core i514400, RAM 16Go, UHD Graphics 730 Windows 128MB, processeur x64Windows 11
• Music Maker

  One answer, on 6/8/2026

  Magix Unlimited
  I have purchased the magix unlimited which gives me unlimited access to all soundpools. Tried real hard to get support to help with the problem that i dont have unlimited access to the soundpools but they refuse to help. I have been using magix for
• Movie Studio

  15 answers, most recent Yesterday

  RE: Video Deluxe 2026 Plus
  The interface and blue splash appears and then gives a "serious program error occured....ACCESS VILOATION"
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  Yeah the password is incorrect and I need access to the old email to retrieve a new password.
• Music Maker

  4 answers, most recent on 5/27/2026

  RE: Unable to Access Loops Despite Having a Yearly Subscription
  I'm sorry. I wrote that I got Premium. I purchased the Unlimited package, which states that I should have access to all soundpools.
• SOUND FORGE

  2 answers, most recent on 5/6/2026

  RE: SF Audio Studio 10 won't finish install.
  @Dave-Casey If you can access your old Sony customer account at Magix.com, you can create an offline activation code there.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, the MKVs need access permission, the MP4s can be downloaded fine. Could you give us just one troublesome MKV.
• Movie Studio

  One answer, on 1/13/2026

  RE: [Solved] Movie Studio 2023 Platinum - Audio "Could not connect to device"
  @Greylow Hi In the Windows settings, Privacy settings, Camera and Security options, check that the options Let desktop apps access your Camera/Microphone are turned on. You may need to scroll down to see the Let desktop apps option. HTH John EBForum
• SOUND FORGE

  6 answers, most recent on 12/13/2025

  RE: Reactivation of SF 10 after upgrade to SF18
  You do not need to access the old email account, you only need the address text to log-in to Magix and access your old Sony 'My Products' . You should also look at this recent thread about activating the old Sony
• Video Pro X

  4 answers, most recent on 4/19/2026

  RE: Video Pro X16 zoom missing
  @browj2 John, yes, but it would have been easier for the users to have access to a simple zoomer control as well. PS Whoops, logged in with wrong userid.
• Movie Studio

  10 answers, most recent on 5/23/2026

  Video Deluxe 2026 premium
  VD 2026 Premium keeps crashing. I've uninstalled and reinstalled 5 times and upon starting I get an error message: Error in module "videodeluxe.exe" "ACCESS VIOLATION" I'm using MS Windows 11 PRO
• Video Pro X

  9 answers, most recent on 1/22/2026

  Access violation error n NTDLL,dll
  After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  @WilliamJ-Drake If it doesn't find a sound card whatsoever, it might be blocked by Windows security. You need to enable microphone access for desktop apps before certain apps can access the sound card for recording. Read this here for details:
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @James-Fleming6483 Hi James and welcome to the user to user forums. This might sound mad but check that in your Windows settings that apps can access the microphone input. So Windows / Settings / Sound / Microphone privacy settings / and make sure
• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  @Tony-Kovac The Ultimate version doesn't include the Loops Unlimited subscription. Of course, you should be able to access all Soundpools included in Music Maker Ultimate for free.
• SOUND FORGE

  6 answers, most recent on 12/13/2025

  RE: Reactivation of SF 10 after upgrade to SF18
  Thank You.I do not have an access to the email I have registered the SW. My account there is closed. What can I do now? Thank you.
• SOUND FORGE

  One answer, on 2/9/2026

  RE: Software is not registering any sounds from my interface.
  @Ron-Burton You might need to select and apply the ASIO driver of the interface in the program preferences. Make sure to enable microphone access in the Windows security settings otherwise Windows will block audio recording for security reasons.
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  I don't have access to the old email anymore and I wouldn't remember the password either. I bought it for my business. I only see a trial of sound forge pro 15 on my account now. How would I get a copy of my pro 11?
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  No joy, Lads. I even fired up my old PC with VPX 12 on it in case VPX influenced the access. I also confirmed the Magix LUT folder payout in VPX. Movie Studio on that PC didn't show any LUTs regardless of where I put the LUT folders.
• Music Maker

  2 answers, most recent on 6/3/2026

  RE: Loops Unlimited Not Syncing to Music Maker
  @BlackBird91 C:\Program Files\ is a special protected folder on Windows with limited writing access. User data is usually stored under C:\Users\*YourWindowsUsername*\Documents\ and user settings are usually stored under
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  I found this post from Geoff: https://www.magix.info/us/forum/luts--1245242/#ca1543125 So, on the import tab, I browsed to the LUTs, dragged one of them onto a video and it worked. I just can't get access from the "MovieLooks" Template.  
• SOUND FORGE

  One answer, on 1/6/2026

  Temporary block access
  Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact