• Other products

  2 answers, most recent on 6/9/2026

  program magix mp3 deluxe 19 won't open
  program magix mp3 deluxe 19 won't open program - error message at the top states " magix mp3 deluxe 19 doesn't work anymore." I have uninstalled and reinstalled .... it still gives me the same error message. please help !!! i need this program for
• Movie Studio

  29 answers, most recent on 8/20/2026

  RE: Video Deluxe 2026 Plus
  The interface and blue splash appears and then gives a "serious program error occured....ACCESS VILOATION"
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  RE: soundforge 17 error
  mp3 or .wav doesn`t matter the program won`t open,not even as administrator ,this error prevents opening the program. should i reinstall the program to start fresh?
• Off topic

  179 answers, most recent on 8/22/2026

  RE: Magix support has not responded to support tickets for months
  I have been getting a 'Read Error' Message when clicking on sound loops in MM2025. I tried to send in a ticket about this but always getting a 504 time out. Anybody home over there at magix? I reinstalled the program twice and it still gives me that
• Movie Studio

  One answer, on 4/28/2026

  program won't open- frozen
  The program won't load, it is frozen. an error appears but I cannot click on the notification. I've uninstalled all Magix programs and re installed. I've done everything the ai support tells me to do and nothing helps! Magix Premium 2026 .
• Music Maker

  2 answers, most recent on 3/15/2026

  I installed Music Maker 2014 in new computer.
  my passwords for the program will not work states error 10 what can I do.
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  soundforge 17 error
  while downloading a mp3 file got an error message ,prompting a send notification to Magix but no response on a correction or fix. The software is crashed ,can`t close the program or use. do i uninstall,reinstall need help or would like to buy
• ACID

  4 answers, most recent on 7/24/2026

  RE: it happened... BorisFX Acid Pro 2026
  @sheppo it looks like there aren't any bugfixes? It's the same program with a new title. For example, there is still the error message, that no storage space is left if the computer has a storage drive bigger than 2 TB.
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Thanks for your advice. Mine is not a "Local Account'. I have quitted OneDrive temporarily. Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program. Only when I tried to either
• Other products

  2 answers, most recent on 6/9/2026

  RE: MP3 Deluxe 19
  i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing
• Movie Edit Now

  3 answers, most recent on 7/15/2026

  RE: Unable to upload .mov files
  @MassalaP-ReffellSR Hello, could you please tell us what program and version you are using. Could you also tell us exactly what the error message is, or post a screenshot. Magix Video Deluxe does have trouble loading some particular types of MOV
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Lack of familiarity with the Nvidia app and I finished up inadvertently uninstalling it altogether. I also stopped my Antivirus program Norton 360 temporarily and tested Photostory 2026. No luck: the error ntdll remains. Was it sufficient to
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  Welcome window keeps popping up on startup
  I use SF 16.1. I got a -59 error code over the weekend. I fixed it by uninstalling and reinstalling the program. I record commercial VO's all day. Every time I open SF to record a new file, the welcome window keeps popping up with serial #, etc. I
• ACID

  One answer, on 6/23/2026

  [Closed] Trying to register Acid Music Studio 9.0 after installing on new pc.
  I know I should probably just buy a new DAW, but I like this dinosaur of a program. Problem is, after installing and trying to register it online. The built-in registration function in the program won't work because it's still trying to connect to
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else.  I googled for a good 7hrs and found no threads on any site that could help me either.
• Web Designer

  8 answers, most recent on 6/25/2026

  RE: Xara Web Designer Premium 19.0.0.64291 DL x64 May 3 2022
  @doane Hi, I'm going to uninstall the software and then reinstall it and see if it fixes it. No! That could cause more problems. You have probably just unchecked something. I suggest that you post on the Talk Graphics forum and get replies from the
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically
• Other products

  2 answers, most recent on 3/16/2026

  RE: Magix Photo Manager hangs up
  @Edward-Grant Hi We need more information:- Which version of Photo Manager (PM) are you using? Was PM working before the error message popped up, or is this a new install? If the program was working, what changed on the computer, eg Windows
• Other products

  2 answers, most recent on 8/11/2026

  RE: Support response ??
  Thank for your reply. The reason for my inquiry was that I have bought a video grabber software from them and in the software I needed to down load an encoder to be able to save the files in MP4 format. When I tried to download the program reply
• Off topic

  5 answers, most recent on 6/3/2026

  RE: Is it worth continuing to invest in Magix Software
  Hi so in order to solve the infamous "Could not find part of the program" error I installed the VPX17 trial thanks to a tip from @johnbaker which solved the issue. SO I will invest in Magix for a while longer as learning Resolve, for me, is just a
• Video Pro X

  8 answers, most recent on 8/8/2026

  How can I tell if I have Video Pro X17 Standard or Ultimate?
  I mistakenly purchased the upgrade prior to the actual program due to daily prompts that the upgrade was on sale. I tried submitting a help request twice today with a .jpg screenshot of my version and s/n info and an error occurred - support request
• Movie Studio

  11 answers, most recent on 3/13/2026

  RE: You have deactivated cookies. You must activate cookies in your brows
  I am running Win 11. I got the same error when trying to use Movie Studio 17.0 Platinum after a long period of not using it. Yes, this is an old program, but years ago it did what I wanted. Anyway, maybe my experience is similar for anyone